Your Phone. Your Thoughts. Tell Us What You Think

 

You may have noticed the big star on our Facebook page, or perhaps the customer ratings on our web sites. We recently launched a system that lets you review your phone through Facebook or the product pages of HTC.com. Now you can share your thoughts, and read what other customers think, about the HTC devices you carry with you everyday.

Why did we do this? We take customer opinions very seriously at HTC. In my role as the worldwide community manager, I often hear what people love and, well, don’t love, about their phones. Our community is so active that sometimes it is difficult to identify and distribute all the feedback we receive from social media.

With our new ratings and reviews tool, every review is read, categorized, and shared throughout HTC. Everyone from product planners, designers and developers, to senior management see what customers like you are saying about the phones you use everyday.

In just a few short weeks, we have received thousands of reviews in dozens of languages. But we want to hear more. Millions of you have bought our products, and we’d love to hear what everyone thinks. Love the design? Let us know, so your next HTC looks even better. Want software improvements? Share that too. It’s your phone, and your thoughts – tell us what you think.

974 Responses to “Your Phone. Your Thoughts. Tell Us What You Think”

  1. avatar Robin Harmsen says:

    I really would like ICS for my HTC Desire S.
    Any estimated time of availability (ETA)?

  2. i’m using HTC Sensation XE, after OTA upgrade to ICS i think degraded performance than berfore version, take more time to run some games, please provide some improve for ICS version

  3. avatar Bruce Gooden says:

    I hate that I have been waiting since March for this stupid upgrade. T-mibile got me excited about the upgrade but now that they have become ho hum about giving all of us paying customes( HTC and T-Mobile) I don’t even care anymore and I am not looking forward to this crummy upgrade. Should have stayed with at&t.

  4. Hi. I would really appreciate, if HTC would upgrade my HTC Desire S, because I am fighting with serious issue, when shutdown option/menu is not available. I have found out just a workaround on some Android forum page. But that’s not for ‘normal’ users. A fix should be released. ICS upgrade would be the best, if it would not introduce another serious issues like this one. Thanks

  5. avatar stranded says:

    Exactly what others said, also I see no reason why wouldn’t Desire Z get the ICS update, the device is capable of Android 4.0 I know because hundreds of people (including my friends) already use the custom roms from XDA but I would rather get an official update from HTC than use some unknown piece of software.

  6. I came to HTC from Blackberry and never looked back. The HTC EVO 4G is my first android device. I am blown away with it and what it can do. To think the EVO 4G LTE  can do more is mind blowing. I don’t know why you would ever use an apple or non sense device. The use experience is second to none. HTC delivers on there sense based rom’s. I look forward to a long and passionate love affair with HTC and Sense. Thank you HTC for all that you bring to the Android community. 

  7. avatar Hannah Dodd says:

    I have a HTC Wildfire S and I hate it. It’s so slow, have to clear data constantly, the screen is unresponsive and slow. I love android phones, but this one is definitely a massive disappointment.

  8. We need more HTC Devices in Brazil..

  9. I really love my HTC Inspire 4G, my only 2 concerns are the battery life and the pictures because I cannot control the light of the flash… besides that it is awsome!

    • avatar Stephen A. says:

      Don’t know if it will make any difference; but try the ICS camera available on GooglePlay. Not necessary to have ICS OS installed. I use it on my HTC Amaze 4G still using Gingerbread, unfortunately .

  10. I just got a Wildfire S and its fine for me, works perfect, only thing is i wish it had more internal memory

  11. avatar Orange Fox says:

    I came to HTC Sensation from my Nokia X6… Sensation is the best! Like it, can’t live one day without it… Unlimited Internet gives me a lot of 
    facilities. What can be better? (: One negative sign is a not long battery life.. :C

  12.  i have htc one v …its a grt phn but what i think is only 512mb ram is not enough …plus camera quality is not up to the mark ……but its grt that htc have released ICS in a very low price as compared with others… thnks

  13. I have an HTC P3300 Artemis, and i want to ask you, can i refresh my windows mobile, or install on it an Android?

  14. avatar Kamal Savla says:

    HTC Sensation XE is gr8 on Paper .. but not good performer in Reality … Very slow.. actually slower then Desire & Desire S.. You have to do something for this..
    I am Loyal HTC FAN.. HTC Touch, Diamond, HTC Desire, Desire S, Incredible S and now Sensation XE .. But I am now thinking of Shifting to other Brand

  15. avatar Phil Purdy says:

    I think my Sensation is great, well, WAS great until the last software update! Now its slow, I can’t find stuff, & which idiot thought to swap the ‘OK’& ‘Cancel’ buttons around??? After loving this phone its now ready for the bin, How do I get it back to ‘normal’?
    & How do you set your own message notifications, NOT the quiet stuff that comes with it that you cant hear, uploaded ones? Volume compared to my Nokia is poor!!!

  16. avatar Alex says:

     Got my One X on release date and it is both the best and worst phone I have ever owned. Best – gorgeous screen (apart from the yellow tinted one I had), fast, slick, a joy to use when it’s all working properly. Worst – Yellow spots on screen, tinted screen on one of them, gorilla glass not fitted properly on one, screen lift in one corner in one, Sense bugs, crashes, reloads, camera lense too exposed. I have had phones since an old Nokia Analogue mobile, and I, and many others have so many problems with the early batches of this phone. I am expecting my 4th replacement from 3 UK on Monday after which they say they will not replace any more, it would have to go for repair. Repairing a brand new phone? Do without it for a week or more? I’m afraid this is not good enough. I am paying top money for a flagship phone and if it is broken right out of the box as my other 3, I’m expected to send a brand new phone for repair? My old Desire had no issues, if my 4th One X has these issues, and I so want it to be perfect, then I don’t know what to do, fight my corner for a refund I guess. I want my faith restored in HTC, I hope this happens. Maybe you can do something about it, something needs to be done.

  17. avatar Aitor Jiménez says:

    HTC Desire HD, phantastic, but not longer batery. I wanna try with HTC One X, but the integrated battery don’t make me sure to decide myself.

  18. avatar Vadim Kraev says:

    I’ve got an HTC Sensation. Everything’s great but the battery. If I use it for internet surfing it’s dead after 6 hours. This is really sad

  19. I had a DHD and just got a Sensation XE. My Parents have wildfires and even some of my workmates are HTC convertees, Having a top end phone is great while it is top end but with that many products being released with little differences you soon find (like I did with the DHD) that at 18 months old support for the device falls away. I loved my DHD and tbh was less impressed with the XE that I hoped for. one annoying bug was the fact that the screen on the XE goes all mental when charging. The build quality of both phones is great and I am busting to get the one x. The ICS update for the XE left me a bit disappointed and I found that the quality of pictures seems a lot more compressed with ICS. 
     I would love a more customisable interface by way of colour schemes and themes and some of the custom themes I have seen on XDA have been great but alas I would need to root my device which I am not confident with. Perhaps this is something that could be developed? a skin maker and market?

  20. avatar Michael Wade says:

    Had a Desire for 18 Months, Was a great phone if a little restrictive in the RAM area. Other than that, did pretty much everything that I asked of it. Have now passed on to my son and I have a One X. 

    One X is a real powerhouse, a fantastic screen and great features. Good quality sound (with aftermarket buds rather than the 99p buds that ship – No Beats to be seen). Great integration with the main social networks and some solid widgets. Feels like a quality device in the hand with coloured quality case rather than painted plastic and the curved screen gives that little bit of extra class.Downside is that it may as well  be a landline for the amount of time it stays on charge – Truly, truly shocking battery life for a mobile device. And it does come (from 02) with a significant amount of bloatware that you cannot remove without flashing with a custom ROM. 

    Gaming performance if first class with no lag in the resource hungry games like Need For Speed, runs really well, so well in fact that if more titles from larger gaming houses are scripted, it could give the Vita a real run for it’s money. Achilles heel here is – Battery, Battery and Battery.

    Overall, fantastic performer for social, business and gaming alike. Downside is the battery, sort this and you will be onto a real game changer in the mobile device market. And it may prevent me from chucking it through your window in Slough next time it flattens after 5 hours…

  21. avatar harvey says:

     I have a HTC Pro2 and the ultimate in phone and I am very pleased to have this shape has been very useful and easy to use. Harvey Noguera (Nicaragua)

  22. avatar Ahmed Ali says:

    HTC Devices are the best, Hardware and Software are compatible, Excellent Hardware that last for more than 2 years, body designs last with the user for 2 years also without scratching, unlike Nokia and Samsung that specialized in making crappy Plastic hardware, in another side the only feature that make HTC specialized in this field is (SENSE), which make all the devices manufactured by HTC have a special interface, this what make HTC in the top 4 me. but there’s a little problem can be solved by HTC itself,which is the prices of the devices and the varaity. 
    it seem to be that HTC deal with a specific category of people unlike Samsung that deal with all categories by making variants devices with variants specifications suitable for all people, another strategy used by Samsung and Nokia is everyday there are new devices.

    if HTC solved the problem of the prices and make a new strategy that support many devices suitable for all categories reserved with the quality of the device (design and body), superb Firmware compatible with the hardware, and at last surely the SENSE.
    thank u HTC for all ur devices and ur quality in manufacturing.

    by the way i have HTC Rhyme and i want to get one s or one x but i can’t because of the high prices. :(

  23. avatar Sean Briceno says:

    Every smartphone I’ve ever had has been HTC and my next phone will be the HTC One X on May 6th. HTCs UI, in my opinion, is the best in the industry. The subtle eye candy and easter eggs are incredible. Also, the skin is much more appealing than the other competitors (Motorola & Samsung look the exact same). I currently have the HTC Inspire 4G and I’m pretty happy with it. Great processing speed, screen size, and camera function. Browser activity could be faster. I rooted the phone and flashed a Sense 3.0 ROM on it and it runs quite well. The only thing I would ask, keep the continuous carousel going into newer versions of Sense 4.0 as I know it’s not incorporated. Being able to swipe continuously is more beneficial than one may think. Thanks for making such great products!

  24. I HAVE AN HTC SALSA,AND I M QUIET HAPPY

  25. avatar KatTara says:

    I have an Incredible S and I love my phone! There is one bug I’m experiencing, tho. When I take a picture using the flash, my screen goes to full brightness. I’ve tried flashing several roms, but the problem persists. But that’s OK, not a huge deal for me. I just go into the settings, and set the brightness back to automatic. The one thing that does bug me is the speakers. I wish they weren’t on the back of the phone! When I’m reading an ebook and listening to music, the sounds gets all muffled when I have my phone on my bed. And when I’m watching a video or something, it’s kinda hard to hear unless I use headphones or angle my hand behind the phone in a way so I can hear. Am I the only one who finds having the speakers in the back annoying? But other than those two issues, I LOVE my phone and would definitely get another HTC! I want the One X!! :D

  26. I used HTC EVO 4G
    I just wanted to HTC developers improve battery life, if for other ktiteria I can still rely on HTC only the durability of batteries are a problem when using the EVDO network

  27. avatar mathieu isidro says:

    Hi!
    I’m sort of retro…I’m still on HTC’s Hero, yes I know, but I love it! Someone recently told me it looked like a phone from “Back to the Future”, I take it as a compliment! 

    I used to be Ericsson, but in 2010 decided to switch to smartphones. After extensive research, I learnt about HTC and fell in love with their style and their motto “quietly brilliant” which I immediately identified with. And HTC Sense was what I was looking for. I wanted an efficient smartphone with a big enough screen, a decent camera, tons of functionalities and a sober look. I haven’t regretted it since. What a revolution to have full widgets on your (multiple) screens! 

    Even though I love my Hero, it’s getting old and slow I must admit, and I’m looking forward to switching. I’ve been on the lookout for a few months, looking for a smartphone with a bigger screen than the Hero, but not too big, with a really camera, and with the same sort of user-friendly interface and full-fledged functionalities, and behold! the One series came out right on time. Once again, it’s exactly what I was looking for and so I’ll stick to HTC! I’m looking forward to acquiring the One S in June. Thank you guys!

  28. avatar hollywoodfrodo says:

    Need to compete with Motorola by developing a sleek phone with all the specs of the One X but with more battery power. When I got my original Dinc, I learned right away that I needed more batter and bought a 3500mah extended. It’s been great for the last 2 years not having to worry at all about my battery no matter how I use my phone.  We all know LTE consumes way more power than 3g so even with the battery improvements through software, there is no substitution for a larger capacity battery when it comes to power users like me.  I’m afraid if HTC doesn’t release a top of the line phone with at least 3000mah battery power, I may end up with a Motorola as my next phone. :-(

  29. avatar bubigrega says:

    Perfect device HTC One X.

  30. avatar aroe says:

    please please please, tell me why  my phone calls, every one keeps telling me that my phone keep having dropped calls, My friends and myself are getting a little angry about it, my warranty  is  over in June.So  could you please get back to me asap. I am begging you,  my email is write2annetteroe@hotmail.com  my cell number is 226787O637

  31. avatar aroe says:

    my HTC  Legend  keep  dropping  calls please help me my warranty run out in June this started a few months ago help me asap,please !!! people I talk to get frustrated and I do as well and am embarrassed  thank you for responding quickly Aroe

  32. avatar Milan Pożarowski says:

    My HTC Desire Z is simply the best ^^ every day i dig up something new on it! :)

  33. avatar Ayman Mohammad says:

    I have HTC Sensation. The home screen crashes all the time. I’m not the only one who’s complaining about this Also i’ve read that even the new update didn’t solve this problem. YOU SHOULD FIX IT.

    • avatar creatorstar says:

      Root it and run one of the many One S roms on Xda-developers.com My sensation is now a One S. that’s why I love HTC. because I can do that. Now I looking into buying a One X because I like this Rom so much. HTC ftw

  34. avatar Derek Cox says:

    HTC Thunderbolt here.  Loved the phone but pretty fed up with lack of development for it and also lack of Ice Cream Sandwich
     

  35. avatar Rahul Ghadiali says:

    HTC One X here – it’s my first HTC and I can’t help but feel disappointed – have previously used Samsungs. The phone is very nice but I have quite a few problems – screen flex/ripple with screen coming away from the phone on the right of the screen as if not glued properly, dead pixels, camera not centred on lens, phone gets hot. 
    These are all build quality issues and leave me quite disappointed considering that this is my first HTC handset!

  36. Hero, Evo, Evo3d. I liked the first two the third has been rebooting more than staying on. I guess its alright. The camera works. 

  37. my story with HTC starts with HTC Touch pro then HTC EVO 3D and now its the Amazing One X. simply its quietly brilliant.
    after last update my device came unbelievable especially with battery using. its normal to work 20 hours WOW.
    ThanQ HTC.
    always waiting for new from you
    and on HTC we trust (y)

  38. avatar Ver Oandasan says:

    User interface in htc devices are very good and functional also the build quality is very good can’t say nothing but good stuff to that but the battery life sucks please make a phone that is atleast 2200 mAH and bring back the carousel effect that feature is very useful. Love your phone just need minor improvements. love the One S by the way hope it’s a 720p display like the one X and a bigger battery that would be a killer phone I’m pretty sure of that and 4” to 4’3″ is just the right size of screen for most of smartphone users. 

  39. avatar MobileHudson says:

    I have the HTC Arrive and I chose it because I wanted the Windows Phone. Since I am a Sprint customer, I only had one choice which is no choice at all. I don’t know who does the negotiations  between Microsoft / Sprint / HTC, but it is disheartening to not have multiple choices like I could have with other carriers. I like the Arrive. It is, unfortunately, very bulky due to the QWERTY keyboard and pales in comparison to the Titan II, but the Titan II won’t run on Sprint. What gives?

  40. avatar Lee Smeros says:

    I had my HTC EVO 3 D for about 7 months and the thing keeps rebooting on it own and just yesturday it froze on the HTC screen. had to take it in and do a hard reset on it which caused me to loose all my apps and some contacts., after sprint did the hard reset, they ran a diognistic check and told me it passed with flying colors.  well after spending hours to redownload my apps and setting everything up, it’s doing it again today.  I am so pissed off!!!!!

  41. avatar nascent says:

    HTC Desire-Z:  Love it, best phone I’ve ever used.  I had a G1 and loved it very much too, but the bulk and appearance were downsides. Once Android 2.0 was out I had to let it go.

    My Z is fantastic, I love it very much, the keyboard, the screen, the speed (pre-froyo) is excellent.  Even the weight and overall feel is perfect for me.

    I HATE the pointing device/touchpad.  It’s unusable.  It’s the thing I miss most from my G1 (the G1′s trackball was amazing).

    I would buy a more powerful, modern replica of the Desire-Z without a moments hesitation.  I hate touchscreen keyboards, and will only ever buy slide-out physical keyboard phones.  If HTC cease to build decent phones with physical keyboards I will go elsewhere/stick with what I have and change firmware.  Simple as that.

  42. Ok i’ve got the Htc One X,having a slight issue with flickering screen on greyish backgrounds even after the 1.28 update,to me it seems like the auto light sensor which adjust the brightness is doing is doing it in stuttery steps or the voltage changes is not smooth when changing brightness which causes that flickering effect.

    When you record full hd video it is recording it in 1920×1088! it should be by 1080 also it skips frames,only managing around 21-23 fps and the video bitrate is way to low for full hd,with this phone having a quad core cpu it should manage full hd super smooth at 30fps if not 60fps.

    Also the photo’s are highly compressed,around 2mb for an 8million pixel shot??? should be around 4-6mb for best quality.

  43. avatar chimo29 says:

    One x? 4th HTC phone. love it. got the battery right this time. the rest speaks for itself. thanks HTC :-)

  44. avatar Thilo-Alexander Ginkel says:

    I was quite happy with my HTC Sensation. Excellent hardware quality, snappy user experience. Util HTC shipped the ICS update (firmware revision 3.32.405.5). Since the update, the phone is sluggish, pressing the power button sometimes takes around 5 s to wake it up from sleep, similar delays apply when starting applications that previously started in a fraction of a second.

    HTC, I am not impressed and this will certainly be my hast HTC phone if no update is shipped in a timely fashion, which corrects these issues.

  45. avatar Amy Oliveros says:

    My first HTC phone was the Desire…
    I loved it.. but since the lack of big storage gave me some issues, I have to replace it after .. oh well, almost 3 long years :) Got my One X now and I love it!
    Main concern for both phones is that both get hot easily.. 
    I love the optical trackpad on my desire, and I really hoped that that’s available to One X too.. I opentimes touch that area where the optical trackpad was located every time I need to do some typo correction.

    Other than that, I love my HTC Phones!

  46. avatar Craig Graham says:

    Loved it till I dropped it and the screen shattered. Not loving the £169 repair bill

  47. I have a HTC One X. In general I’m very pleased with my phone. The design (White One X) is very beautiful and I just love the fact that the screen goes to the side a bit as well. The screen is also very beautiful, I just love it. Sense 4.0 is also very good and simplistic, and I love its widgets.

    But despite all these positive regards, I also have 2 negative points to make. First off, I have 2 yellow dots on my screen. They are only visible when I am on a white or grey screen though, so it doesn’t bother me much. This is however a very expensive phone and because of that I want a perfect unit because that’s what I pay for. My second issue is the battery life. It really is bad and the update HTC rolled out didn’t help much either. 

    I hope you will look into my post and maybe it’ll help ya guys. 

  48. I have been a fan since the start of Android with the G1. Its like buying a car for me. If you like there brand you will continue to like there brand.  So I’m on my 4th HTC phone and this HTC ONE S has got to be the best one yet!! Whats important to me on phones are the “internet speeds” and “camera shutter” speeds and the HTC ONE S really shines  these two features off well!!

  49. avatar Yin Man says:

    I am using my One X (2nd one) The first was returned due to over heating within 15 mins.  For all it’s flaws it is still Awesome device. However I think a larger battery would have alleviate some of the battery complaints and definitely better optimization is needed on the T3 chip and more transparency with your customer base which is the aim of this exercise.  Looking forward to quicker updates or patches as I believe the potential for the one X has not been unleashed yet.

  50. avatar gweilo8888 says:

    I’m pretty pleased with my HTC One X overall,with a few provisos:

    The hardware is close to perfect. except that the lens cover glass is not recessed and will very quickly get scratched, even if it is Gorilla Glass (and I am guessing it isn’t). Also, the touchscreen is far wider than the LCD panel, so the hand holding the phone accidentally touches the panel, blocking touch input with my other hand or causing unintended inputs.

    I’ve had one total lockup on the boot screen, accompanied by the phone getting frighteningly hot. Hot enough it was close to painfully hot around the lens bezel. Seriously, it actually scared me. This was when charging, the phone is stock and unrooted, and the screen jumps to max brightness while the CPU seems to stay 100% fully utilized when the phone locks up. Between battery charging, screen backlight and CPU it causes spectacular heat to be generated, to where I’m concerned if I hadn’t been nearby to notice within a couple of minutes, a fire might’ve been the end result. My Asus Transformer tablet seems to have similar (although much, much more common) issues with lockups during boot and other reboot problems, but doesn’t generate nearly as much heat. I’m guessing this is related to either Google or nVidia code bugs shared between Tegra 2 and Tegra 3 devices, but whichever it is, please put pressure on them to get these reboot problems fixed, and perhaps consider changing your startup code to temporarily disable charging and use minimum screen brightness during the startup, just in case a lockup happens.

    The delay on accessories and especially cases is maddening. Even more frustrating is that all the cases either don’t protect the lens,or don’t provide access to the POGO pins for the speaker dock. Worse, as far as I can tell none of the cases work with the car dock. Why design a system full of compromises? Make all the parts work together next time… It should be possible to design docks that can accept a phone either with or without a stock first-party case attached.

    Sorry to be blunt, but Sense is terrible. I have stock ICS on my tablet and it is a much more coherent experience. The only Sense feature I’d miss is the burst speed of the camera app; if I could retain that and get stock ICS while keeping my warranty, I would in a heartbeat. Everything else simply gets in my way, especially the login screen (which if I want a login screen with a password means I have to swipe first past the Sense login screen, then past the Android one — daft!). The task switcher is also nowhere near as good as the stock one, because I can only see one full app and the very edges of two other apps at any one time, which makes it slow and clumsy to switch between apps when I have a bunch running. I also prefer the stock ICS launcher.

    Also, the camera needs control of compression ratios for stills and videos. Both are badly overcompressed, and there is MUCH more detail if I use a third-party app for recording. That, and videos also drop frames badly, even at only 720p resolution. If those issues can be fixed, and the 1080p resolution changed to the more widely-compatible 1920×1080 instead of 1920×1088, I’d be a huge admirer of the camera, though. The image quality for stills with third-party apps is superb, and it’s clear the camera is capable of much better quality than the stock app provides.

    The One X’s speaker is too quiet, and the Beats audio isn’t impressive on headphones. (It just sounds like a typical “bass expander” function.) That said, the audio quality isn’t bad either, just not all it’s hyped up to be.

    But on the other side of the coin, that display… Oh, my goodness! :-) That display!!! Seriously, it is stunning. Incredible. It’s a bit oversaturated and I wish I could dial that back a bit, but otherwise it is just awesome. Every bit as good as the reviews said, and better. Talk to Google. Shout at them if necessary. Tell them your customers want ICC profile support. If I could profile that screen for more accurate, less saturated color I’d never look at another phone again for the rest of my time on this planet. Seriously! ;-)

    And I don’t know what your screen coating is, but I love it! Hides fingerprints fairly well, but doesn’t have almost any friction even when just cleaned… Wish it was a little less glossy but otherwise it’s about the perfect coating. My Asus Transformer’s coating is terrible, by comparison.

    I’ve heard complaints about the battery life of the One X. Well, if you turn the screen brightness down to something reasonable, I’ve found battery life is anywhere from great to superb. And the standby times when the fifth core kicks in are phenomenal!

    Would I buy my HTC One X again? Definitely. Can you make it even better? Yes please! :-)

  51. avatar Raajiv Gupta says:

    Have to say HTC need better quailty control, This is my 3rd(after 2 faulty) HTC ONE X

  52. i Have HTC sensation.Phone is awesome and performance is too good,but lacking in low Battery and overheating problem.

  53. i am using HTC sine last three years ( two diffeent model i used ) and will change instrument as per the coming time and new generation’s features but never change this brand , I love it , HTC IS BOSS in Real meaning…

  54. avatar Pramote Jenlapwattanakul says:

    Just bought the HTC One X two weeks ago, and thank you for a very fast frimware updated. However, please pay more attention closely to a better development of telephong power consumptions, and software developments. Otherwise, this is a very nice mobile phone so far that I have been using. Thank you

  55. avatar Vivek Dhingra says:

    I like my one x…plain and simple.
    But have some gripes. Overheating is a major issue, flicker and screen banding also occur but not commonly. But this all would be ok IF HTC COULD GIVE A STATEMENT REGARDING FLICKER PROBLEMS, TELLING USERS IF THIS IS A HARDWARE FAULT OR SOFTWARE…..thats all.

  56. I have a Droid Incxredible 2 by HTC and am having severe battery issues. All of a sudden earlier this week, the battery (the one that comes with the phone) would not take a charge. After trying to charge it through different outlets in my house, my PC, and my car, it still would not charge. I went ot the Verizon store and they gave me a new battery (again, the regular factory installed one) and it looked like it was charging in the store. Brought it home, and it looked like it was charging, but would not hold the charge (was down to a yellow bar when I unplugged it after a few hours – when it should have been fully charged). Now, it is completely dead AGAIN and will not charge. I can’t even turn the darn thing on! I have read on some blogs that this is a problem with this phone and the battery – the chargers are all working fine, and the blogs said there is an inherent problem with the factory installed battery. I really don’t want to pay for another battery…seems if you get the “extended life” battery, the issue goes away. And that is $50! Anyone else have this problem?? I am at my wits end with this…thinking about changing phones all together. HTC – any thoughts on this?

  57. avatar majid25 says:

    Extremely satisfied with my EVO 3D, love the design, screen, everything. All it needs is a ICS update and I’ll reach 100% satisfaction. It was a very huge upgrade coming from the EVO 4G in terms of hardware. Qhd is great as well.

  58. I have an HTC Desire S and find the phone to fulfill all my requirements and the battery life a relatively good in comparison to other smart phones. I have only used other brand phones before and now have turned to HTC. If I can help it, this will be the last time I changed. It’s a very good quality instrument. HTC have given me the phone I want, need and desire. Thanks HTC.

  59. avatar Bobi Bobev says:

    Look at other retailers who are selling phones with 3300mAh battery. 21 hours talking time etc etc etc. You can only learn from them ;)

  60. avatar Bidhin Raj says:

    Ma WFS havent got any Sense updates to Sense 3. I hate U HTC………..

  61. I really want to get the black HTC One S, but I’m going to put it off until HTC clears what’s been going on with the chipping issues and what’s the actual solution is.. i don’t wanna end up getting one and asking for a replacement over and over again.

  62. avatar Rory says:

    Got the HTC One X a few weeks ago.  Really like it for the most part. Love the standby time low battery usage! Always drove me nuts on other devices. The camera is pretty decent but can be noisy even in daylight.  The video is very choppy even at 720p and I am not sure the Image Stabilization option even does anything at all! The bitrate especially for 1080p is extremely low resulting in blocky image. Perhaps compression/bitrate options would be great to let the users decent if they want lower size/quality vs higher size/quality.

    Sound coming out of the headset jack is simply amazing. As for the built-in Speaker I needed to use Volume+ to up the speaker volume to better hear notifications and video chats.Don’t get me wrong, I really enjoy the device as a whole and the camera is more than wonderful but I really hope HTC improves these items and more via software.

  63. avatar Max - says:

    you’re a bad company you promise and not fulfill what was promised

  64. avatar Dinesh Prasanth Krishnamoorthy says:

    Got INCREDIBLE S last month. I’m waiting for ICS update. If it gets it, i’ll be more convinced because of the money that i spent. I’m waiting for that update.

  65. avatar Dave Smith says:

    I got an HD7 last July. Been fighting with HTC for 4 months with no real out come. I’m taking pills to sleep at night and can’t even imagine ever buying another one of your phones. You screwed me and didn’t even buy me dinner, now that’s just rude.

  66. avatar Jay Shah says:

    Got HTC One V a few days back. Its a great phone except that HTC forgot about the processor. It pathetically slow and negates all the good that One V is all about. With that price tag of 20K, i expected much more processing power. Will not recommend to anyone. 

  67. avatar Lee Lundie says:

     Disappointed! I have just received my brand new HTC One S and unboxed it to reveal a nice brand new CHIP!!!!! on the edge of the phone. The same CHIP that everyone is complaining about over the top ridge of the phone. Now i have read about htc claiming that it probably has in some way been damaged by the owner but are willing to replace handsets. Well how do they explain me opening the box for chipping the phone??? For a top quality brand, this is very disappointing indeed. And what are they exactly going to replace it with, another faulty model that will happen sometime in the future again!!

  68. avatar Doug DeMarco says:

    I have an Incredible 2 (personal) and Evo 4G (work), both have been pretty solid phones.  Biggest complaint is the camera design and how the lens cover sticks out past the battery door and…..the stress crack by the power button of the Evo 4G, which is apparently a common problem.

    BTW can’t wait for ICS on the Incredible 2.

  69. avatar Stanislav Spuzyak says:

    I got Sensation 4G about 6 months ago. This is my first smartphone and I like it )
    But, I have one critical comment on it “why I can’t add/remove languages? why and why again?”

  70. avatar Lenin Diaz says:

    I got a HTC EVo 3d they promised ICS update since a few months and nothing is happened!! They will work hard to sell you a phone but will not offer software updates.. so I recommend not buying their new HTC one  cause probably it will lack support in a few months just like my HTC evo 3d does now..

  71. avatar Poonam Daga says:

    I am facing issues with ICS on my sensation xe. With the initial upgrade it seemed to make processing faster, but currently my phone’s performance has fallen considerably. It takes enormous amount of time to switch between apps and also apps to home screen. It will be really great if you could tell me how to fix this and if I am not posting in the correct portal, could you direct me to the right link where i can get this issue resolved. 

    The slow processing is really making me dislike this os and the phone itself.

  72. I am having an WildfireS since last 6 months. By this time the Adapter & the USB cable stopped working.
    Releasing new phones is good, but what about the quality….

  73. we need usb host feature! i want a phone indipendent  from a pc or from an online service! i’m often in places where connection isn’t good so i need to transfer file from phone or to phone using  a usb cable, no drop box , no gdrive. it isn’t a problem if we need an external power supply (we can buy powerbanks), but we need usb host!

  74. avatar Petr Benkovský says:

    If i have an idea about software, but I’m not programmer, I just have idea. Where I can write it? I think, it Would be usable or something, but i can’t se way, where we can write about ours ideas!

  75. Isn’t htc limiting things ?like storage in case of one x …it could have better if there was a sd card option ..it would be amazing then!

  76. avatar Jan says:

    I’ve got a fantastic EVO 3D and I am very happy with it.. Can’t wait for ICS

    Plz 

  77. avatar Vasilis P. says:

    I have an HTC One S for the 3d time, 3d handset that i had to get and return to the retailer for different things.

    1st handset, worked ok, but chipped away within days of use AND with the slim HTC cover. Chipped on USB port and on the top and bottom where the phone wasnt covered. Never fell down or anything, just used with my jeans.

    Replaced by amazon immediately (sim free phone), and second handset, no chipping, used a gel case immediately, BUT, wifi problems dropping the signal while in use, and going into idle.

    Amazon replaced the phone again, and now the latest one works ok, but was delivered with chipping on the USB already….

    Im happy with this one so im keeping it BUT as i have already explained to HTC support UK there are rumors and inside reports that HTC is improving their MAO coating on newer handsets, BUT is not mentioning this officially.

    I believe this is outrageous, because it leaves customers like myself who went and bought the device in full trust of HTCs products as a pre-order, thinking that it should deliver its promices, hanging in the wind with handsetst that may chip away in the future and obviously with the need of always being covered with a case, when on HTC official videos, its advertised against it!!! because of it’s durability.

    Comments like: MAO is strong but not unsucceptable to damage are logical, but when damage is done by normal everyday use, then either something is wrong with the coating, or it shouldnt be advertised that its tough enough.

    Bottom line, the phone is gorgeous, it delivers good results when the software is not buggy, BUT i strongly believe that the handsets that HTC knows as being more succeptible to damage, SHOULD be replaced by HTC with no questions asked, either through direct contact to retailers letting them know that specific S/N phones should be returned for replacements even after the 30day warranty, OR through HTC themselves somehow.

    IF HTC is NOT changing their coating production method, then this should also be officialy said and admitted.

    Sincerely
    Vasilis P.

    • avatar Bobi Bobev says:

      Well i got mine with burned pixels and dust under the screen, they wont exchange it. They are pushing me to give it for repair!!! Nice job HTC. You cant even stay behind your products…….. for me personally its a lost cause. Guys never buy HTC!!! You will never be satisfied with what so ever. After they take your money they will never speak to you again. Its like in the DARK AGES with the WITCH HUNT

  78. Why is it no longer possible to locate my phone via HTC Sense in case its stolen ?

  79. avatar MeQ2 says:

    Well yesterday I posted my opinion and it was removed! So I guess HTC is not interested in my particular opinion, eventhough I’ve been a loyal customer for almost 6 years.
     
    Why was it removed? I was a bit angry/dissapointed/frustrated, but I didn’t insult anyone and didn’t use any strong language! Or was it because I mentioned the name of the competitor that is beating HTC to the punch with the ICS roll out?
     
    I only asked for a expeditious roll-out of ICS to my EVO 3D (which I’m happy with) or at least a roll-out date (be it pessimistic) that HTC is willing to commit to. Is that asking for too much?
     
    As I said yesterday, this long wait for the promissed (!) ICS roll-out is influencing my HTC-experience for the worse. This experience hasn’t been improved by having my comment removed. So I wonder how long this comment will remain in place…

    •  Hi MeQ2,

      We have a post on this blog about the ICS rollouts and updates.  That is the appropriate place for comments about ICS.  This post is looking for feedback and reviews of the features and functionality of your phone.  We understand, the OS on the phone is important, and Evo 3D is on the list to be updated.

      • avatar MeQ2 says:

        Hi Larry,

        Thanks for responding.

        I understand full well that you have a post on the ICS roll-out; I look at it several times a week!

        The point of me posting about this here anyway is this: ICS will provide some features I really look forward to. I experience this as “missing features which are long due”.

        As mentioned in my previous post (which was deleted by you or a fellow moderator), the fact that I’ve been waiting on the ICS roll-out for months is affecting my HTC-experience in such a way that I’m considering my next phone NOT to be a HTC, after years of brand-loyalty. And since all the complaining done on the “correct” post hasn’t yet lead to so much as a pessimistic timetable as to when ICS will be rolled out per country per device, it seems to me perfectly appropiate to try this post where according to the posted text “my opinion will be valued”.

      • avatar Kale Avi says:

        Yes larry it is on the list and it would be even easier if that list had some kinda dates of its release to all them devices there. Thanks

  80. avatar Sayful Islam says:

    OK so my ever since I upgraded to ICS my phone keeps crashing and i have to turn it on every time which in the takes 5 minutes to re boot as it keeps saying “android software upgrading – out of 35″ which I wouldn’t complain if it happened now and again but it happens as soon as it re boots another 6 times before the phone is stable and by then it kills my battery I have gone from 89% to 8% within a space of 10 minutes of my phone crashing and re starting, is there a way I can downgrade back to gingerbread please? (p.s its a HTC Sensation)

  81. Well I’m from Turkey and I got an Gsm EVO 3D. Technically great phone. Real fast.
    Design is really good but its all meaningless when I put on my extended battery with its back cover because the battery life on the stock battery is like a joke. I barely can see a day when I use it on light usage but come on, I want to use my phone to its full potential!
    Just answer my question; is there ever going to be an update to improve the battery life? It would be extraordinary if a battery improvement came with the ICS update.
    Am I dreaming or are there anything for the battery life?

    Edit: By the way, will the speakers be any louder than this. That is also my issue because its not that satisfying. I would’ve made some modifications to the speaker settings through QPST as I found on the net but I cant do that QPST settings because they are not supported on GSM.
    Will there be anything official for this?

  82. I have been using Desire S from past one year. Great phone from every aspect, never got bored of it. But nowadays i can see so many dust particles inside the screen below the earpiece region. which is actually visible when i am using in sunlight. Doesn’t bothers much but its kinda not good. Thinking of changing to another HTC phone and my eyes are on ONE S. But sadly its not yet available in my region actually i live in Nepal. Hope it arrives soon and i will have wallet full of money to buy it :)

  83. Hi Larry,
     
    I have bought an EVO 3D last month. I am HAPPY with the way it performs. Quite amazing gaming experience, specially 3D games, runs as a magic on EVO 3D. An amazing HTC Sense UI. I am loving it. I am also wating for an update to ICS. But will wait, as I don’t want a fast upgrade with lots of bugs. So ready to wait and get a stable update. So far very happy with HTC. I just wanted to know a few things. I have a GSM EVO 3D here in India. Its not locked with any operator. I want to buy a docking station for my EVO 3D. I am unable to find the accessories list on HTC website for my EVO 3D. The 2nd question that I have is, on the features list is says it supports upto 32gb of external memory. But I have read on lot of blogs that they are using 64gb cards on EVO 3D. So would just like to check whether installing a 64gb card is recommended and in any case would it anyway harm my phone?. 

  84. evo 3d ıcs 4.0 what?

  85. i have just bought an HTC One X, unthinkable response. but camera sucks when its zoomed in. i hope its just a software update :)

  86. avatar Daniel Wojtko says:

    First of all, i really love HTc devices, i started wih the Universal, head over to the TyTn II , the Desire and now i am a proud owner of a One X. To repeat Paul OBrien “HTC devices are like comeing home”. BUT……… There is one point in the new devices that is terribly anoying: The way you lock he phones!!! In the past i always saw HTC as a company that is open and gives users what they want, but the way you lock down the new gen devices is horrible. With every of my old HTCs i got custom roms, even earlier before other newer devices i got new android versions and i could create me a phone that is really quietly brilliant. But the way you use the HTCdev unlock portal is a bad. On your page you write “may void your warranty” but your support tells it definitly will void your waranty, on XDA-Developers you read about people that returen their One for repair cause of a yellow tint (which is definitly a production failure during optical lamination process) but you won’t repair under waranty cause the device is unlocked. Thats a no go. Other companies like Samsung handle it mouch easier.
    The thing is i don’t want a Samsung nor any other manufacturer, i want an HTC but not if i can’t do the things with the device i like to. The One X is a brilliant thing of High Tech, the camera is for an amateur photograph like me a reason not to buy an extra cam, but please continue your old way and let us use the device the way we want to, and the reason why we decid to use an open source OS like Androd. I know your Hardware is that intelligent that it won’t explode, before it will shut down.

    So HTC that’s your choice to become “really brilliant” instead of “quietly”

  87. avatar afonja says:

    I was really excited when HTC changed their strategy to HTC One line, and I expected (as many other people out there) that those 3 phones will get an equal amount of love from HTC.

    I got my HTC One S from day one, and I do really like every aspect of that phone, but it seems like we are abandoned by HTC at the moment, all their focus is One X, even though I understand that it’s their flagship phone.

    As far as I’m aware HTC One X owners already received a couple of updates to deal with bugs that were present in early versions. Unfortunately there was no word from HTC why One S owners still didn’t get any updates that will solve connection issues (where network constantly jumps from 3G to H which makes it almost unusable).

    More to that, I am really disappointed of how HTC handles One S MAO cover chipping issue. I do know that there was an official statement from HTC about it, but still nothing concrete. I myself have one, and cover is chipping around the corner and micro USB port. I do realise that HTC tried to do their phones more durable, but you still cannot admit that there is an issue in production somewhere. I would like HTC to tell us, finally, when they will sort that problem out, so we can swap our faulty mobiles(or if it’s not solvable to change them to Grey finish). I can see many posts from owners (on xda-developers) that some people followed HTC’s advice to swap their phone again and again, and some of them already did that 3 or even more times, but problem isn’t solved, so chipping reappears.

    After seeing HTC reps saying that this phone is more durable, scratch resist and doesn’t even need a case – it sounds more and more misleading, especially when company keeps silent.

  88. avatar MedX172 says:

    I was very excited to get my HTC Thunderbolt when it came out, but truly feel like Verizon and HTC have failed to address many of the issues with the device.  The number of random reboots, freezes and glitches on a stock Verizon device are unacceptable.  Now that both Verizon and HTC have moved on to newer, shinier stars in their line up, I feel pretty abandoned.  I haven’t felt this way since I foolishly purchased Microsoft’s Vista Ultimate Edition. 

    It’s sad really, because I love HTC’s intuitive interfaces and reskinning of stock Android. So much time has passed that I’ve given up hope of the device’s issues being resolved. I feel that Verizon is just waiting out the contract and hoping that Thunderbolt users will drift off into obscurity as contracts wind down. Neither company has done an adequate job of righting this wrong. Needless to say, I am hesitant to purchase another HTC product.

  89. avatar Anand Sharma says:

    i HAVE A WILDFIRE S…I WANNA USE THE PHONE TRACKER BUT WHEN I OPEN http://WWW.HTCSENSE.COM THERE IS NO OPTION TO TRACK MOBILE…NO DASHBOARD….WHAT TO DO

  90. avatar ahmet says:

    Are you planning to upgrade the android version of wildfire from 2.2.1 to another. the performance of the phone has been getting worse because of the apps.

  91. avatar Luís Cruz says:

    Hi… I’m with my new One X for a week now!
    Just love it!
    The only thing is that I’d love to have USB host support, specially if we fill the 25Gb with movies and need to download them without having the PC with me on my trips.
    Sure I could just use another rom, but I’ve been missing Sense on my Hero! :(
    How about a OTA update to the kernel adding this support? If third party developers are doing it, how hard could it be for your developers to do it also?

  92. avatar Lionel dybowski says:

    I have had a desire Z for a year and a half. It has been a great phone; I have replaced a broken screen when I dropped the phone and fell a few meters below (tks ebay for screen!!). The display is not as bright as on new phones, and it may be slower than most recent models, but it has been a great tool. I use it every day as a modem for remte machine access, and it’s hardware keyboard is great…. it’s a shame that this design has been dropped from the produc line…

  93. avatar vas kor says:

    HTC One X is so cool! Love it already. I don’t care about small issues, i am sure HTC will make things fine. Very good company HTC, the phones you create are fantastic.

  94. avatar bobby buckley says:

    What happened to the Beats Headphones? I thought they were included!

  95. avatar Fahmi Hamid says:

    hello HTC,

    I used a HTC Sensation XE and just update the OS to ICS and loving it. The Battery life expanded, the browsing speed better, and nomore “hang” issues. I love the fact that the phone included the Beats earphone and the sound just so incredible.

    I just have one issue to highlight though, the fact that the phone build with front facing camera it doesn’t support 3G video calling. I’m a travelling executive, most of the time distance from family. the 3G video calling is a very important features for me. I’m aware that I can do that if installed a 3rd party apps like fring, skype and others I will be able to do that. Unfortunately not all of my family members used the latest smartphone. Most of them still using Nokia mobile phone but still they support 3G video calling.

    What make me sad is that previous HTC smartphone have the 3G video calling features, for example HTC diamond. I used Diamond last time and loving it. Last time I heard that with ICS updates the 3G video calling will be available but sadly it doesn’t happen.

    Just to highlight how important the 3G video calling features is, Samsung kept it rolling and widely used by my friends that used Samsung Galaxy S2 and Note. I think HTC should give us some firmware update and make the 3G video calling features available back. It would be awesome.

    Just a humble comment and thoughts from a user.

    Best Regards,
    Fahmi

    •  Hello there HTC,

      I am new to HTC mobiles for I am a long time Nokia and Samsung user. ( when I saw your latest phone called the HTC One X, I was really amazed and wanted that phone especially that it can video an event and at the same time take pictures. However their are many issues regarding your mobile “It’s the one” I hope at least in this web page of yours some could kindly tell me if the HTC One X is really “good” or “not”. [ oh! by the way I hope what you stated here is true that your clients are your most priority? ]  I can see that Mr. Hamid’s statement has no reply yet.

      •  Hi Vincent,

        First off, thank you for coming to HTC and being a customer.  Of course I believe HTC phones are good, but I would refer you to read the reviews from industry experts and what they say about the phone.  We have collected many of them and they can be accessed through a post on this blog at http://blog.htc.com/2012/04/htc-one-earning-rave-reviews/.  If there is a support issue you have, the blog is not the best place to go, we answer as often as we can, but the best bet for any support issues, like Mr Hamid referred to above, is to go directly to HTC support at http://www.htc.com/www/contact

    •  Hi Fahmi,

      I understand your use as I also travel quite a bit and use Skype on my phone to video call with family.  Personally, I am not familiar with how you are using 3G video calling.  Have you reached out to the customer support team about this issue?  If not, they can be reached at http://www.htc.com/www/contact/

      Thank you for being an HTC customer.

  96. avatar droidsg says:

    HTC One X is the “One”.But I want a bigger battery at least 2000mAh.Because 1800mAh is just not enough for a day.Hopefully the next phone HTC release will have a bigger battery then I will get it.Currently I’m using my 1&1/2 years old HTC Desire and my contract is due on August.  

  97. avatar Antony Gichanga says:

    fix the video camera capture on the one x (under 30fps), video not smooth and definitely not as advertised and the laggy sense browser, everything else is great.

  98. avatar David Corcos says:

    Please , help us to change the ROM on old phones, i really want to try another ROMs

  99. avatar tinimusa says:

    Hello HTC,

    I just buy a new HTC One X, but I got problem with the phone. The phone getting hot while charging n got problem with the battery….I’m so disappointed with HTC services. Today, I send back the phone to the HTC HQ in KL and do report about the problem but the services is so bad n not get a good respond from the services centre.. when I buy the HTC One X, the seller told me that the phone have 2 years warranty and HTC will change a new phone if the phone got problem (1 to 1). But HTC won’t change the phone.HTC One X not good. TQ.

  100. Hey, I’ve got my HTC one X a week ago and I think HTC should change the batteries or something because I spent my battery in like less than 5 hours of normal usage and If I play some Tegra 3 game it ends in 2 hourse or so, If its a smartphone, in my opinion the battery should last for more time. Thankyou.

  101. I am in love with this phone! There are just some HTC Sense 4.0 details that me and a lot of other users that I talked to are not satisfied with.
    1- the app switcher takes too much space of the screen, you could make the tiles smaller so we would be able to see more apps at a time without having to scroll (similar to stock ICS)
    2- the folders have an annoying “+” button that nobody uses and makes the UI ugly. You really messed up with that!
    3- when you open a folder it also takes too much unnecessary space on the screen! It is a row larger than on stock ICS, which was about the perfect size. Stock ICS folder management was perfect, you shouldn’t have changed that! Keeping only that the same would not disfigure HTC Sense.
    4- folders don’t open as quick as on devices running stock ICS (such as galaxy nexus)

    So, much of my concerns are folder-related. I really hope that Sense’s next update will clean things up… you are doing a great job so far, I am loving to see how committed you are!!! Keep giving as updates and feedback, it really makes a difference  

  102. avatar Garry N says:

    I was totally loyal to Nokia until I bought their 5800 (their first touchscreen phone) and found it to be rubbish. A friend of mine showed me his HTC Desire and I went out the next day and bought one. Since then, I have had the HTC Desire HD and now have the HTC Sensation XE. I love everything about these phones but I would really like to have a folder that I can save text messages in. Are there any plans to include this feature into software updates?

  103. avatar editornpn says:

    I bought a new HTZ desire Z less than 3 months ago and was told it would get ICS 4.0 Android now I see it not listed. I am never planning on recommending another HTC product to anyone in my area. I am a journalist and can’t believe how poor the upgrade path is for new devices. I am in a 3 year contract or I would throw away this piece of crap. Constant re-boots without warning and it does the same on my wifes identical phone. I have factory reset as told and still it reloads the home screen so much I am tired of waiting.  I was approached by a waitress who saw my phone and she too had major issues with her Desire Z. Recall anyone.

  104. avatar Daniel Wojtko says:

    Well done HTC i just returned my HTC One X nd buy me a GS3, your locked bootloader and warranty voiding on HTC dev is a joke, it’s a shame that you rape an Open Source OS so mouch

  105. avatar Dudditz09 says:

    What do I think?  
    I think my One X is getting sold.  
    I think I am getting a SGSIII.  
    I think HTC’s attitude to the unlocking bootloader voids warranty issues is ridiculous.  I think there is a lack of support for developers from HTC.  
    I think I want HTC to fail hard. 
    I think this will be the last HTC device I ever lay hands on.I think you should listen to your customers more.I think your stance towards warranty and unlocked bootloaders would fail to stand up in the EU.I think me and HTC are done.I have always had HTC phone, I have always like them, but the bootloader on the One X is, for all intents and purposes, unlockable.Never again will I purchase from this company.

    • avatar Daniel Wojtko says:

      Yeah, thats my opinion, too. Why should someone dev for HTC when you can’t do with the device what you want. Samsungs are never locked (what i think is a reason why they are no1 Mobile Phone manufacturer). It’s really a shame i always loved HTCs and Sense but not with that locked and waranty things. And by the way, the method you want customers with unlocked phones pay for repait for example a bad display is ilegal in the EU)

    •  Well said. Yesterday, I went to a Vodafone-A1 (Austria) because of a screen flex issue. Verdict: 1 to 1 swap and 2 weeks to wait. Oh wait, 2 weeks? A few days before the Samsung Galaxy S3 goes on sale? Time to sell the One X as soon as it comes back and jump ship. HTC fan since the Windows mobile era, when EVERYTHING was possible on a device. Now, we have Android, which I don’t really like but I’m not buying any Icrap, Windows phone is a joke and Nokia, well, no way. On top of that, as if I were not frustrated enough, HTC started to lock seriously their bootloader when others unlocked it (Nexus S, Galaxy Nexus, Galaxy S, S2, I guess S3…). I didn’t buy any Galaxy phone because of the iPhone-esque Menu button. Now I will buy one because of the unlocked bootloader, overcoming my disgust of the above mentioned button and at least I’ll have a phone I will 100% own and considering the price tag of the One X and the Galaxy S3, to own it 100% is a must.
      Bye HTC, it was nice to use your phones for that long, but now it’s time for a change.

  106. avatar Phil Hungenberg says:

    I really like my new HTC One X. But when i started the HTCDev Unlock procedure I was surprised by the info, that this void my warranty. Well under this circumstances I am not sure if I#m going to keep this device once the Samsung Galaxy S3 hits the market. 
    As much I love the design of the One X as much i hate the bootloader policy.

  107. avatar Per Ivar Lura says:

    I think it’s okay that you want to lock your bootloader to make people think a bit before rooting or changing the ROM on the phone, and a great idea to make it possible to unlock your bootloader by registering, and by this make people aware of the problems this might cause.

    However, I do not agree in the policy where this completely voids your guarantee, as its your phone and you should be able to install or do whatever you like with it.

    When you buy a computer, the warranty isn’t voided by installing Linux instead of Windows. It isn’t voided when you change your MBR on the hard drive, if you mess up your bios update, or whatever.

    However, if you mess up your computer software, you have to pay to get the service center to return it to get it back up and running unless you are capable of fixing it for your self. The hardware however, is still covered by warranty.

    Why should this policy be different on computers? Todays phones are basically the same as a small computer, and therefore the same rules should apply here as well.

    Considering almost all inventions and development on the computer platform roots in the ability to test and developing your own stuff, isn’t this policy preventing people from making new ideas and by then developiaving the mobile software industry?

    My advice to HTC is to stop this policy regarding unlocking the ROM, make people able to S-OFF their phone, but inform them that if the software they install somehow messes up the SOFTWARE on the phone, not the HARDWARE, the phone is still covered by warranty.

    By doing this, you will be more open to the public, and for those people who are stupid enough to unlock and S-OFF their phone and not knowing what their doing, you could charge a fee to reinstall the original software, but by this I mean REINSTALL, not changing the whole PCB of the phone.

    Now the phone feels like having a corporate computer, with no option to change anything, no administrative password, and an impossible it help center. It just feels amputated.

    I’ve used Qtek phones, and HTC since they first came on the marked, and I will probably keep using them for the futures, as I’ve become quite a fan of your software, but it bugs me that you’re starting this cat and mouse game for developers, and professional users, as I said before, it’s preventing new ideas and development from the common public.

    If computers had been like this since the beginning, we would never had Linux, to make an example, and if there where no Linux, there would be no Android OS either, which is one of the biggest mobile operating systems today.

    Please HTC, do something about this… you are heading in the wrong direction!
    Start thinking with the professional end users, and stop putting sticks in the wheels for all the developers who want to think outside the box.

    • avatar nelson casquinha says:

      +1 to that Sir.

      @ HTC
      90% of the users simply need root access to restore something as simple as a Titanium Backup, or install the same rom but deodexed or with minor tweaks.
      It’s ridiculous to have the warranty voided just because users want to be able to restore their data. 
      If any trouble is found, it’s simple:
       - Flash the RUU, and it’s as good as new.
      The software is easily found on the internet, there are tons of topics,threads,forums that explain how to do it if needed and they are even noob proof. But it would even boost your sales if you just had a FAQ page with the information for it.

      In adition to this, if one knows how to flash a ROM, a recovery or how to provide S-OFF to a device, then I’m 100% sure that the user will not return the equipment for a simple software flash due to a corrupted ROM. 
      It will simply fix it by doing it so himself. 
      The only reason for a returned device, will be a hardware fault and that I believe can be easily tracked if it was caused by the user or not.
      I can even give you my personal example.
      I unlocked my bootloader, afterwards simply gained root access and after two days my sensors (G-sensor) simply stopped working.
      I tried all the things I could think of like flashing RUU’s, relocking bootloader, factory defaults, but it was actually a hardware fault and I had to send it back to the store for an exchange. 
      Now you tell me, WOULD IT BE FAIR THAT MY WARRANTY WAS VOID? 
      I didn’t do anything that could cause the G-sensor to fail. NO WAY.
      But still, HTC would surely deny me warranty and would not fix/replace the phone free of charge because it had a “unlocked bootloader”.

      So at least stop fooling your customers when they unlock their bootloaders at HTCDEV.COM, and on the “bootloader unlocking agreement” write the correct words. 
      It’s can’t say “can void your warranty”, it must have “WILL VOID YOUR WARRANTY”.

      When people buy a laptop or some other identical device, their OS administrator rights aren’t locked by manufacturers. 

      I’ve been a fan for a long time and had several of your devices like QTEK: 9090,9100, HTC: HERO, DESIRE and now One X (actually waiting for my third. Hardware problems ont the previous two) but with these company policies and defects on your flaship device you are not going towards a nice direction.

      As a final point, I’ve had a Samsung/Google NEXUS S and unlocking the bootloader didn’t cause customers or both companies any sorts of problems.
      Simply boosted their sales and reputations. 
      You should have the guts to do the same.

      You have been warned by several customers, and I honestly hope you change your policies.

      • avatar fadi shanshal says:

        HTC, you know people are getting replacements for all the bad screen flicker devices, and devices with S-ON, So stop locking these devices. We will get S-Off anyway.. its just a matter of time..

    • What about the cases when the cpu is overclocked. It means that if someone will mess up the hardware because of access privileges then he or she will still be able to claim free services. While you will be able to make physical damage by software improvment , no root and warranty. And that is alright.

  108. avatar Funny says:

    First of all, I must tell that for the Hardware part, HTC made brilliant work. This phone is beautiful ans has nice specs.

    But in a time, in which HTC isn’t going that well, and there are other killer flaghips like the S3 comming out, I just can’t understand why you give yourself the opportunity to cancel expensive researches on how to lock the phone, when giving it unlocked and with a better and more interesting developper support just gives this phone another comparative advantage over some phones. You will never ever have a plus point for locking something people bought with their money.
    If I buy a car or a bicycle, I have the right to change parts, in order to enhance it or to arrange it to my needs.I’m seriously thnking of selling my One X to buy an S3 now, when I see the given dev support. Samsung understood it, you don’t seem to.
    And even if you now know, I have allready bought the phone, so “Who cares ?” Well you will also know I will not any ever buy HTC devices again if nothing changes. And when I say me, this will repercute over my family and friends I mostly help choosing their tech hardware.

    So do the math, I’m not the only one, you give out money to find new ways to block people from doing what is their right with the things they bought. You losse angry customers and you don’t win any customer because of things like : “Hey look, you can’t even use our phone like you want, buy it !”I know this is done to avoid getting phones with software related problems and having to repair them, but there are other ways :
    - Say the customers explicitly what they risk.- ask for a fee to look up if the problem is user related or not. This will chase down 99% of user which know that it is their fault and covers your expanses…

    Think about it, before it is too late, and HTC becomes another manufacturer killing itself. It would be a pitty for the nice products you make.

  109. avatar Cyril Cabale says:

    Contre l’annulation de garantie en cas de déblocage du bootloader !!! je pense passer chez la concurrence 

  110. avatar Dudditz09 says:

    And now my One X appears to have developed a screen flicker today.

    I’m out, not wasting my cash on an HTC device again.

    I can’t gain root access to MY OWN device due to HTC not covering warranty and now it is defective and I have only had it 8 days.

    Cheerio HTC, it’s been fun, but you have gone down hill rapid and it’s time for me to jump out.

  111. avatar wade goh says:

    Seriously i know everyone would like to get S-Off as soon as possible because as now we unlock through HTC dev will void warranty..Hopefully,HTC do something for advance user..

  112. Your phone. Your thoughts. Tell us what you think

    It’s not fully my phone, it’s still a bit yours. When it will be mine fully, I’ll tell you what I think.

  113. avatar Flake says:

    I don’t rent my phone, I own it.  Unlock it, stop lying about supporting developers.

  114. avatar JosephH says:

    I have been using HTC phones for a few years now. I started with the HTC Touch Pro 2. I have to say I am a bit disappointed with the quality of the One X. My first handset had a yellow spot on the top right corner of the screen. Luckily my 2nd one is pretty good. But I don’t understand why have the bootloader locked. Yes I can go to HTCdev site and unlock it but why?
    All HTC devices should just come with S-OFF and be done with it. I know that not many people care about custom ROMs. But limiting those people who would like to use them is not the way to go. HTC could learn somethings from the devs that create custom ROMs.
    If HTC have S-OFF in all their devices they would see a change in the market. It may not be much but it’s better than people walking away from HTC devices altogether.

  115. avatar SB13X says:

    Your phone? HAHAHAHA Now to tell you what I think…your build quality is abysmal, your customer support is dire, you’re dev and community support is poor at best and just downright deceitful at worst regarding how the warranty “may” be voided. You don’t give two hoots about the end user and this is all subterfuge. The lame assed htcdev unlock on the Tegra One X and the complete lack of support for the AT&T One X(L) shows all you’re interested in is the carriers and the cash from them. This leaves direct purchases of non branded standard HTC handsets up a certain creek without a paddle and it is they who feel cheated the most. I had at one point two HTC One X devices, one went on ebay and the other through my airtime contract will stay in possession only until the defects start to occur. Any screen flicker and off to the Galaxy Nexus I go. My carrier can then decide what they want to do with the device and hopefully the more they get back the less inclined they’ll be to carry your phones  in the future. 

    Oh all the branded firmware that goes out is borked and carriers refusal to update promptly is farcical and is why those on contract devices rely on the dev community and why they don’t mind taking your devices on contract. You shafting them without a thought again will impact future take up of your devices by carriers.

    Add to that fact the amount of devs out there that seem more capable than your in house dev team to fix issues and improve your devices from stock shows how happy you are to adhere to the modern corperate culture of allowing end users to be beta testers for as long as they own their devices.
    HTC is not quietly brilliant more clearly inadequate.

  116. avatar Nico Achtert says:

    “HTC is committed to listening to users and delivering customer satisfaction.” REALLY? I’m not a satisfied customer, because HTC is NOT listening to what I and many other people want: OWN A S-OFF SMARTPHONE!!!

  117. Remember a while back when you said that you wanted to be more open and allow developers more access to your phones… What happened HTC? The One X for example is even more locked down than the Sensation was. Given your feedback to various users I find that you either a) don’t care about your customers b) fob customers off with ‘security’ related non-sense or c) just plain ignore them. 

    Your HTCDev unlock program is a complete and utter joke. How is any developer supposed to make use of an unlocked phone boggles the mind with your restrictions on flashing boot images from recovery, restriction of usb access to recovery making accessing the phone from a computer impossible without adb and your latest stance on completely voiding warranty if you’re unlocked. That’s just borderline illegal, if not illegal completely in the EU.

    It’s time for HTC to make a choice about their future with their customers. You can either:

    Support developers by allowing them access to the phones they own, for kernels, roms and recoveries by making a HTCDev unlock the same as a near S-OFF of the phone. We own the devices that you supply to us, we paid a lot for them. It might be your software but it’s not your right to stop people using other software on their phone. You don’t see computer manufacturers preventing users from installing other OS’s on their machine/laptop and then void the warranty because it’s “illegal software”. It’s a users choice, not yours. Support the hardware for hardware defects, not software problems. Furthermore, replacing a mainboard for ‘illegal’ software is just plain stupid, reflash the OS, Hboot, etc.. via Jtag/Nvflash. We can and have done in the past without your help.

    OR

    Step away from developers, remove the HTC Dev program, lock your phone down and watch how some talented group breaks your security and makes your look foolish. Groups have done it in the past, gained root, S-OFF’ed your phones because that’s what the users want. If you choose this route you’ll only lose more customers and they’ll go elsewhere to your competition.

    Choose your future – Your customers or your company.

    • avatar Dudditz09 says:

      Well said that man.

      Got it on the money right there!

    • avatar Drew Skau says:

      I came here to comment, but I see someone has already left exactly what I had to say. +1

    • avatar Margus says:

      Matthew, have to agree. Also I used HTC HD2 when it was promised as first MS platform phone to get Win7 upgrade. Year later with ridiculous explanation (one extra button) it was dropped. Before that I was great fan of HTC. Still have HTC phones “graveyard” at home because HTC did not gave ANY upgrade as other companies did. Now, family and friends “converted” to other market leaders. This year I almost thought to buy One X, but for the reasons Matthew clearly described, turned that down.

      Also, example from this year. Got my tablet GPS hardware upgrade for free because built in one is not so great. Shouldnt software upgrades be cheaper?

    • avatar Shane Willetts says:

      ^This – I fail to understand how HTC can offer a service which invalidates the warranty. Despite the fact that the warranty ONLY applies to hardware. How can a broken volume rocker be denied repair under warranty because the phone has been unlocked using HTC’s own service – it defies both logic and reason.

      • avatar Fifth313ment says:

        They can’t, well in many US states they can’t! It’s no different than a car company selling you a car with a turbo and then complaining when you bring it in for repair when you drove it hard! I’m done with HTC phones… OG EVO, EVO 3D, EVO LTE >>>> NEXT PHONE IS A SGS4!

    • avatar disqus_qLLYneqkdd says:

      I totaly agree htc should make S-OFF and give more freedom to developers

    • avatar radhoy says:

      I totally agree HTC should MAke S-OFF for its devices give more freedom to developers

  118. avatar Dane Abi says:

    Hello You Guys
    I have signed up a new contract today and I will receive my HOX probably next week.I must tell that I am very disappointed with S-off things, invalidating warranty etc.I do not have a problem to use the stock ROM but I need a good back up tool like Titanium and as you may know I need the root access to be able to have it.
    Unfortunately either I will choice to do it via HTC dev and invalidate my warranty or just to wait somebody finds a way to make this happen without HTC dev.
    I am seriously thinking to send the phone back and cancel my contract and look for another device which has no such restrictions.
    Regards
    Dr.Dragut

    PS Besides everything, refusing repairs under warranty which absolutely not related rooting but purely hardware issues like yellow spots on the screen is disgraceful    

  119. avatar Carolyn Lim says:

    Please please re-instate the phone tracking service for lost phone especially the ability to send a message to the phone so that hopefully the good samaritan knows how to contact us ny reading the message as they can’t get to our address book when the phone is locked.

  120. avatar DaveBobson says:

    I think the one x had the potential to be great but htc failed. In general usage it does not feel any faster than my almost two year old galaxy s. It still lags and stutters when displaying websites and scrolling around in places such as the play store. The wifi signal on the phone was excellent then I received an update to 1.29.401.7 and it became very poor it is almost unusable. The touchscreen is meh and the screen itself flickers under some circumstances, htc is screwed if their ‘flagship’ is this mess of a phone. A least its a mess that’s nice to look at, 

  121. avatar Peter Å says:

    Bought a HOX couple of days ago, very disappointed about this s-off sh*t.
    Going back to Samsung

  122. avatar meagain34 says:

    http://www.youtube.com/watch?v=kMBLUqG1QZg

    This pretty much explains whats wrong with the HTC one x.

  123. avatar Craig Graham says:

    Unfortunately my one x has spent more time in repair than it has in my hands. I really like the phone when it works. It really is the best ive used but it just keeps freezing and becoming unresponsive.

  124. Please give us S-OFF for the One X (Tegra 3). We can really make this device soar with complete freedom. We do own the devices after all

  125. avatar Chris chris says:

    Have buy a debranded One X few days ago and was thinking i made a good purchase.
    After a couple days of use, i have had some problems with flickering screen and wifi poor reception (can change with an future update)
    But worst thing i find is that this phone i bought (cost me an arm) cannot be custommized to my needs because of locked bootloader !!!
    I have had and liked many HTC phones before this one, but will think my oppinion about HTC’s policy has changed.
    I will consider selling my One X and buy a SGS3, because of Samsung’s policy is way better open to developpers.
    @HTC: you lost me as a future consummer!

  126. avatar OkanMiran says:

    Great hardware but horrible battery life, can’t get through half a day on a full charge and charging takes forever. Getting the s3 instead although I love the Tegra 3 chip, I don’t see the point of it when the battery life is worse than any other phone out there.

  127. avatar Adriani says:

    Support developers, give us S-Off  or phones or next phone will not be HTC.
    Starting to get tired of HTC not leting us choose what we want to do with our phone.

  128. avatar Victor Stastra says:

    Remember a while back when you said that you wanted to be more open and allow developers more access to your phones… What happened HTC? The One X for example is even more locked down than the Sensation was. Given your feedback to various users I find that you either a) don’t care about your customers b) fob customers off with ‘security’ related non-sense or c) just plain ignore them. 

    Your HTCDev unlock program is a complete and utter joke. How is any developer supposed to make use of an unlocked phone boggles the mind with your restrictions on flashing boot images from recovery, restriction of usb access to recovery making accessing the phone from a computer impossible without adb and your latest stance on completely voiding warranty if you’re unlocked. That’s just borderline illegal, if not illegal completely in the EU.

    It’s time for HTC to make a choice about their future with their customers. You can either:

    Support developers by allowing them access to the phones they own, for kernels, roms and recoveries by making a HTCDev unlock the same as a near S-OFF of the phone. We own the devices that you supply to us, we paid a lot for them. It might be your software but it’s not your right to stop people using other software on their phone. You don’t see computer manufacturers preventing users from installing other OS’s on their machine/laptop and then void the warranty because it’s “illegal software”. It’s a users choice, not yours. Support the hardware for hardware defects, not software problems. Furthermore, replacing a mainboard for ‘illegal’ software is just plain stupid, reflash the OS, Hboot, etc.. via Jtag/Nvflash. We can and have done in the past without your help.

  129. avatar Daniel Woods says:

    Who cares about s-off atm, hows about making One X’s without faults. I have gone through multiple handsets with problems like screen flicker, dead pixels, dust under the screen, yellow spots and creaking of the housing. The only problem I haven’t had yet is the screen ripple.

    I don’t have a One X now because I can’t find one without a fault..

  130. avatar Gary Bliss says:

    HTC you’ve lost my business for ever; I’ve been a massive fan since the old Touch and every phone since then has been HTC but the whole S-ON joke is ridiculous, and as for unlocking the boot loader invalidating your warranty well thats just borderline illegal to be honest.

    To make matters worse your flagship phone isn’t even fit for purpose, 4 hour battery life if i want to read an ebook!?!?  The One X is a joke, and unfortunately many of us fell for it.

  131. avatar t0Msha says:

    Fix video recording which is well under declared 30 FPS 

  132. avatar abc27 says:

    Can I ask the reasons for which HTC impose draconian software restrictions on their phone?

    Samsung don’t and you’ve given them a marketing advantage for no good reason. Remember who people ask for phone recommendations. The number of phone “enthusiasts” is on the rise and they’re the ones who people ask when they want to buy a new phone. Guess who “enthusiasts” like more? The open company or the company that locks down their phones? Shareholders take note.

    Let’s run through a few potential arguments:
    “Security” issues? That’s rather embarrassing. HTC, a company that makes by and large better software than Samsung cannot “secure” their phones whereas Samsung can. Not something i’d be admitting to anyway.

    Carrier issues? For one, not an issue with sim-free phones and secondly.. Samsung by and large distribute their phones through the same channels as you do yet can afford to have all their phones free of software restrictions.

    Warranty issues? Impossible to be an issue. There are two possible faults: Manufacturer-induced fault in which HTC is always responsible or User-induced fault in which the user is always responsible. Being vague and saying “may” or trying to justify locked bootloaders for “warranty reasons” isn’t a good idea.

    HTC have a good phone on their hands but with the build quality/update fiascos of previous weeks and this unreasonable S-OFF/S-ON business HTC are going to have a hard time convincing enthusiasts to recommend the phone or indeed future phones.

    In short, if you want to stagnate or gradually forfeit your Android market share to Samsung continue your policy of ignoring reasonable requests from customers such as full ownership of their phones. If you want to make your customers happy at little-to-no cost to yourselves and also ensure the continued survival of your brand’s previous good reputation in the world of smartphones, do the right thing.

  133. HTCDEV is only a joke – shame on you HTC !

    Support developers by allowing them access to the phones they own, for
    kernels, roms and recoveries by making a HTCDev unlock the same as a
    near S-OFF of the phone. We own the devices that you supply to us, we
    paid a lot for them.

  134. avatar Simon Horn says:

    S off or F off :(

  135. I’m with all those who wants S-Off. I fail to see how unlocking the bootloader would void the warranty. Sure, if you manipulate clock frequencies or the voltages of the hardware, but just installing another software (ROM)? LOL! Damn facist rule.

    Hardware issue: My display is starting to fall off, just days after the DOA period has ended… I’d like to see better QA for the hardware. Come on, the unibody construction is hot and rigid, but what does it matter when the glue or whatever is holding the display in place lacks quality…
    H1X is a great phone, but lacks in both software and hardware. I’m starting to think that my LG Optimus 2X was greater. The only hardware fault I had their was noise when calling. The ISP display was firmly in place during 1 yr+… not just 1 week :-((

  136. avatar Gude Wie says:

     We want one x S-off please :)

  137. Get the WIFI working reliably.
    Get the screen repaints and app restarts to stop when switching tasks.

    Then this is a perfect phone.

  138. avatar Brodie Dalton says:

    S-off, it is a must! otherwise we’re off to Samsung.

  139. S-Off now or I’ll be Huawei / Samsung bound and taking everyone I can with me. 
    I realise that all the posts here will mean nothing to HTC in the global market but enough tiny ripples can form a sizable wave…….

  140. avatar Arthas Menethil says:

    S-off even it can void our warranty

  141. avatar Ryan Singh says:

    Give us s-off even if voids the warranty or give us our hardware warranty back from using your crappy htcdev

  142. avatar Barry Hughes says:

    I can understand HTC wanting to protect themselves from user induced damage.  But the One X has a number of quite common physical issues that clearly wouldn’t be impacted by s/w.  Why would HTC want to refuse repair (other than reducing expesnse) to cover an issue clearly and solely within its control?

  143. avatar Jeremy Thia says:

    Release proper kernel sources and allow people to S-OFF their devices. Period.

  144. avatar J Downey says:

    That’s part of the problem though, isn’t it? They’re not really “our” phones.

    HTC: Your biggest competitor is on the rise and they are quite happily shipping fully unlocked/unlockable, developer friendly devices that are great sellers with a fantastic reputation in the broader market. They also have, by many accounts, quite good customer service. When talking smartphones, “Samsung” is on almost as many lips as “Apple” these days.

    On the other hand, you still appear to be on the decline from the peak of the industry where you stood just a few short years ago. You are shipping locked-down devices with many avoidable manufacturing defects. More than that, you are instructing your service people to play silly games with customers by telling them that third-party “illegal software” (whoever instructed your CSR’s to use this terminology ought to open a dictionary some time) will void their guarantee of defect-free hardware. This is borderline unlawful in some places.

    Are these REALLY the factors you want to have differentiating you from a powerful, growing competitor? Draconian policies regarding software, dodgy hardware and a cynical attempt to take any available avenue to avoid your responsibilities to your customers?

    Phone “enthusiasts” are a growing segment and they are your best chance for positive, grass-roots marketing. Everyone knows at least one “phone guy”. When they see these people owning a device, enjoying a device and recommending it, they take notice and want one too. But all the billboards and clever TV spots and good reviews in the world won’t help when these people are telling all their friends, family, workmates and clients (not to mention the entire internet), “Don’t buy HTC, they won’t let you have your own software, their hardware is full of problems and their customer service sucks.”

    Let us actually own the devices we’ve purchased (give us S-Off, or better, don’t lock down the devices to begin with), sort out your manufacturing problems and stand by your products and your customers with robust, honest customer service that don’t seem to have instructions from management to, at all costs, avoid servicing the customer. Then watch your reputation do a 180 and start traveling in the right direction again.

  145. avatar Jack Fan says:

    Give me back Beats Pro & Studio profiles + S-off please~~

  146. avatar TeniusGG says:

    I want my one x get s-off,Give it to me!

  147. avatar ANicholas says:

    Double post

  148. avatar artymarty says:

    Dear Darren Krape, and HTC.

    You ask us to tell you what we think.  You call it our phone and ask for our thoughts…

    I have been a loyal HTC customer since the HTC Desire.  It was actually the first smart phone I owned. You might think I was a bit ‘late to the game’ with smart phones – and believe me I am a high technology gadget freak. I had been waiting two years to jump on board. The Desire was my entry to smart phones as it was the first phone that had nearly all the things I wanted in a smart phone.  Before that all the phones I looked at were a case of “if only it had this feature”  or why the hell doesn’t someone make a phone that combines ‘xx’ from this phone and ‘yy’ from that phone…  You get the idea…

    Over the next year and a bit I had pushed the HTC Desire far beyond the limit of your shipping standard model could do, rooting it, adding some more virtual RAM etc…  Making it my own. 

    When The HTC Sensation came out, I jumped on board with that.  again, rooting it, customising it, making it my own. Adding a few features that I liked which were different from shipped.

    Now the HTC One X has come out.  I grabbed that too.  Even paid to get out of my contrarct because I really wanted the quadcore and better screen.

    The previous HTC phones were Rooted and S-Off developed shortly after or even before my purchase.

    The HTC OneX is not, and I have been waiting for over a month now.

    It puzzles me WHY you feel the need to S-On your phones.  In the past it has been shortly broken.  Has it cost you anything?  Not really.  I have recommended HTC phones to all my friends and they have bought them.  I have said that if they want to run standard they can, and if in the future they want to do some custom stuff, they can.  They have the option.  To be honest only ONE of them did root their pone and get S-off, but they ALL bought HTC phones because they had the option to S-Off..

    I AM GETTING A VERY SOUR TASTE IN MY MOUTH WITH HTC.  
    The One X is an awesome phone.  I purchased it in Europe, and bought it back to Australia.
    It worked fine until the HTC over the air update came out.
    Now the GPS does not work. – It just randomly jumps around while you are driving so navigation is impossible.

    There are a few ways I can fix this.  Roll back the Radio to the previous version.
    Update the GPS.conf file to have more “Australian friendly” settings
    Add Addition locale setting for Australia.

    HOWEVER I CANT without S-OFF.

    I am not going to use your HTCDEV site as it only partially unlocks the phone, and also voids the warranty.

    It makes me very sad that a manufacturer that I once adored and raved about, who has the best phone on the market at the moment is doing this.

    Now I have to tell my friends who ask about HTC this:
    “You know how I’ve told you not to buy Apple products because they cripple and lock down their phones, and only let you use them they way they want you to use them?  Well, HTC have decided to go the same way, so you are better off buying a Samsung phone.  The quality is not as good as HTC , they have a very plastic feel to them, but at least you can use them how you want to.”

    THINK ABOUT THIS HTC.
    If I RENT a car, I can not modify it, change the stereo, put in better speakers, put on better wheels and rims, put extractors on the exhaust system.  I do not OWN the car.
    If I BUY a car, I can modify it, change the stereo, put in better speakers, put on better wheels and rims, put extractors on the exhaust system.  I OWN the car.Sure, some of the modifications I can do will void warranty.  And some wont.If the engine blows up and I have only changed the wheels and the radio, it’s still under warranty.  If I have changed the exhaust system, it’s probably not under warranty.IT’S STILL MY CHOICE, I OWN THE CAR.

    Would you buy a car from a manufacturer that put tamper proof screws on everything, and a big padlock on the bonnet so you couldn’t get into the engine bay?   I wouldn’t.

    So by locking down our phones, and all this S-On rubbish, you are making this phone a RENTAL phone.

    I bought my car so I could own it and do what I wanted to with it.
    I bought my house instead of renting so that if I wanted to put in a veggie garden, paint the walls a different colour and hammer some hooks in the wall to hang a few pictures I could.

    And I bought my phone instead of renting one so that I could modify and tweak it the way I wanted it.

    SO WHY WON’T YOU LET ME??

    Phones are not phones any more.  They are virtually a laptop computer replacement.  People ask me why don’t I have a laptop computer if I am such a technology freak.  I pull out my phone and say “Don’t need one, this is my laptop”

    I can buy a desktop computer or laptop computer from any manufacturer. 
    I can install what ever software or operating system I want on it.

    Please give me S-OFF so that I can do the same with my phone computer. 
    My phone computer that I paid for with MY money.  
    My phone computer that I OWN

    Regards, 
    Martin.

    • avatar David Elstob says:

      artymarty, it is a myth that using the HTC developer method to unlock your phone will void your warranty. When you return a phone to stock, as you would when handing it in for servicing, you have to lock the bootloader and it says ‘security warning’ ‘re-locked’ so HTC can still tell your phone has been messed with. I’m sure that as long as the phone hasn’t been affected by rooting or flashing a cutom rom then there shouldn’t be a problem when returning a phone for service.

      Otherwise, great letter!!!

  149. avatar Reinhard Schäfer says:

    “In just a few short weeks, we have received thousands of reviews in dozens of languages. But we want to hear more.”…
    What do you want to hear? S-Off, S-Off, S-Off………….

    I´m very disappointed after a short time with my new device. The 1st problem was not made by HTC, but by the seller; i bought an unbranded HTC, but when i got some days later my micro sim, i realized, that the device was branded from o2 Germany. No problem, i thought. I made the dev unlock and flashed a rom from XDA which supports all providers, like i did with every HTC before. But the problem is, that the network is not really good, because i think, o2 branded the radio deep inside, so other networks have problems with less reception quality. I can´t flash a rom with radio without S-Off and now i´m sitting here with my phone and have a bad experience when i´m surfing in the web.

    And in the last days i´ve found a hardware defect: The lower right corner of the screen has come loose. You can push it. It emits creaking noises. This wasn´t there in the earlier days. When i contact HTC supoort, they tell me, they can repair it, but i have to pay 300 € for a new motherboard, because i have rooted my phone and flashed another software.

    It´s HTC policy to send back the device in delivery status.

    What the hell is this?

    If a manager of HTC has bought a new mercedes, let the motor tune from a workshop, fit spoiler around his car, and after four weeks the seat suspension is defect, what would he say, if Mercedes says, we can repair your seats, but we also exchange the motor and remove the spoilers, it´s our policy to bring it back to delivery status.

    They should repair the hardware defects, not torture and torment the customers.

  150. avatar antipesto93 says:

    ONE X S-OFF!!

  151. avatar Johann Lo says:

    GIVE US S-OFF WITH HTCDEV
    Fix your quality assurance – far too many of us had to replace/return our first unit due to faulty hardware
    Fix Tegra3 CPU scaling please, battery life is poor and culprit is CPU going to 1.5Ghz just idling

  152. Dear HTC,

    One month ago I bought the polar white HTC One X. It’s fast, got a great screen etc etc. But I’m sure there must be something wrong with this one as its’ supposedly polycarbonate unibody is already becoming all polished on the back from just one month of usage. Comparing it to the phones in stores, there is a huge difference. The matte finish was one of the great trademarks of this model and I hate to see it go away after just a month. And it’s not because of oil from my hands or anything as I have tried to clean it many times without succeeding in bringing the matte finish back. Besides this, the olephobic coating on the screen has also started to come off, making it much less fun to operate as fingers now tend to sort of stick to it instead of just “floating” on top of the screen. Is this normal behavior after just one month of careful usage? Before this one I had the HTC Hero and the Desire HD for several years without a single scratch or dent. 

    - Henric

  153. avatar Erik Mursu says:

    Give us S-OFF via HTCdev and everybody is happy :)

  154. avatar randyjj says:

    We want S-OFF via htcdev, we don’t care that you will turn your back on our hardware warranties because of different software.

    We want S-OFF!

  155. I’m very happy with my One X. The only complaints I have are that the radio is a bit wonky, I lose signal relatively often in areas where I shouldn’t, and I want S-OFF!

  156. avatar liberator72 says:

    I have only had my One X for 2 weeks, and it seems as far a build
    quality goes I am one of the lucky ones. No Creaking, no loose screen or
    screen bleed. None of the screen flicker that’s been widely reported.
    Build quality wise, I have to say I have an exceptional piece of
    hardware. Software is another matter altogether though. The bugs and
    glitches in Sense 4.0  are so frustratingly annoying and it is something
    that needs sorting with the greatest of haste. Live Wallpapers freezing
    when swiping between home screens on a quad core handset is pathetic
    when we never had problems like that on lower powered devices such as
    the Desire or even the Wildfire! Stock browser is shocking. The top and
    bottom menu bars just randomly appear and dissapear as when they want,
    with little or no user control over when it happens. Since the 1.29
    update the option to disable stock browser has also gone so opening
    links from with in apps goes straight to stock browser instead of my
    third party browser downloaded from the Play Store. The battery has
    improved slightly, but this needs a lot more work as using any app
    continuously kills the battery within an hour or two, and using apps
    whilst plugged into a charger is a non starter due to the risk of then
    overheating the device. Then there is the massive storage bug. Still not
    sure what’s causing it, moving apps to internal storage, updating apps
    from Play Store connecting to PC via USB cable and copying files such as videos or music to the phone
    or maybe all of these causes memory on the internal SD Card to just be
    randomly lost. With 25Gb of memory available to the user, after
    transfering 4Gb of music and just under 1Gb of photos to my device, you
    would expect there to be +/- 20Gb of space remaining (with a couple apps
    moved to SD storage too). No, I was left with just 6Gb!!! There are
    several “small” bugs and I could go on all day about them, but they are
    all fixable with an OTA, but you have to pull your finger out and spend
    more time concentrating on getting these fixes to your userbase, rather
    than spending the time teaching your CSR’s to talk complete nonsense to
    us when we call in to complain. Do you not realise that we are a lot
    more tech savy than the people you have employed on your end of the
    phone!!!

    Then there is the whole S-Off situation. Your phone. Your thoughts is
    the name of this page. Well yes it is our phone, we pay good hard earned
    money for this, and like so many people have already said, we paid it
    to OWN it not RENT it. Locking the Bootloader, creating a security flag
    (S-on) is locking us out of our own propertry. It’s like me going to buy
    a new house and thinking, I know, I’ll go and redecorate, maybe remodel
    a little, change the house how I like it. Only to find when I put my
    key in the door, the company that built it has changed the locks and put
    a security guard at the door so I can’t take my tins of paint in!!
    Unlocking a Bootloader and giving us S-Off should never void a warranty.
    Having it there in the first place is not the problem, in fact I agree
    with having it there in th first place as it prevents novice users from
    going too far and damaging their phone. But giving more experienced
    users and developers access to tools to unlock it without fear of
    loosing warranty status is the only way forward for you because people
    will jump ship, and when we do, we will be taking so many people with
    us. If we unlock our phones, do something silly like overclock it or
    play with the voltages that could cause a hardware faliure, then yes,
    our warrant is void and it’s our own fault. We know the risks, we’d
    accept that it was our own fault, and you’d have ways of knowing. But
    flashing tweaked versions of you own Roms, or other custom created Roms
    or even just gaining Root access to allow use of particular apps from
    Play Store, or to make minor adjustments that cannot be done without
    Root access is not going to cause hardware faliures and as such is no
    reason to lock us out and then tell us if we break that security our
    warranty is void!!

    You really need to take a look at what you are doing HTC. You make
    wonderful devices but the policies you have currently in place are going
    to destroy you as a global contributor in this market!!

  157. avatar matija ceh says:

    i have bought one x , had almost no problems with it exept the on screen battery time which is at best 2 and half hours — when will this be fixed?
    tegra managment is not at its best, cpu when idling is at 1.5 ghzi had particially unlocked my bootloader using htcdev but then relocked it beacuse i had no use for it. now if anyting happens to my phone my waranty will be voided.
    dont be like Apple 

  158. avatar gg says:

    Great sexy device, but please address this in a future OTA:
    - improved video bitrates (15+ mbps @ 1080p please!)- force 30fps when recording video (Samsung’s been doing it for 3 generations now)- improve slo-mo video resolution (720p should be fantastic!)- image flickering on grey backgrounds (i.e: expanded battery graph, etc)Hardware should be 100% capable of handling these, we’re talking about Tegra3 and dedicated imaging DSP.Thanks!
    European carrier-free OneX @ FW 1.29

  159. avatar Darko Roje says:

    Battery life is bad, at most 3 hours screen time but most of the time less, usually 2  or 2 and a half. The battery often drops by 3-4% in one step. When trying to play a game the phone gets very hot. On 3 UK if the signal is lost (e.g. when moving out of a coverage area) the phone will not reacquire the signal once I enter a coverage area again. I have to switch airplane mode off and on to get signal back.

    I cannot recommend this phone until this problems are fixed, if they ever are

  160. avatar OkanMiran says:

    exactly the same problems I am experiencing. Im getting the S3 instead, returning this HOX today.

  161. avatar Peter Å says:

    I bought a HOX couple of weeks ago, and I´m very disappointed.
    Can´t understand why you still have this silly  s-on, It´s my device, and I want to use it my way, not be locked out by you, I FEEL CHEATED!!!  

  162. avatar Desmond Yeo says:

    S-Off or I am going with Samsung Galaxy S3

  163. Give us s-off to really make it OUR device

  164. My phone with a voided warranty because I want to customize it? Oh dear…

  165. avatar loskristianos says:

    I’m not going to say anything that hasn’t already been said, but it needs saying again and again until it gets through.

    GIVE US A FULL S-OFF UNLOCK ON THE ONE X.

    Quite apart from the arguments already made, it’s absolutely ridiculous that, as it stands, it isn’t possible to fully restore a backup from the phone itself. As the security restrictions don’t allow the boot partition to be written from recovery, if something goes wrong and I need to restore a backup I need access to a computer with fastboot in order to restore the boot.img, otherwise I’m stuck. That simply isn’t an acceptable situation to be in.

    As many have said, I’ve paid £500 for a device which I’m restricted from using. If I buy a laptop I don’t expect to be prohibited from removing Windows and installing my preferred Linux distribution, and I certainly wouldn’t expect the manufacturer to refuse repair if the screen subsequently fell out.

    I love the device, much as I’ve loved every HTC device I’ve used since my first Desire HD, but this sort of restriction is completely unreasonable and, in my view, unacceptable. I could maybe (at a push) accept it on carrier-branded and carrier-subsidised devices if the carrier requires it, but I’ve paid for this piece of equipment.

    Please, just let me use it.

  166. avatar CJ O'Reilly says:

    I am on the fence about regretting my decision to buy it:
    1. No USB-OTG. Why is this not a feature? I mean.. is there even a good reason?
    2. No external SD… I mean… maybe you wanted to keep a small form factor – but really? At the expense of a such a great thing? Expandable, exchangeable, quick storage is a great, and necissary thing. It was not included, AND USB OTG was not included. WTF?
    3. Battery life: I would rather have a thicker phone with more batter life. That said, it’s sufficient, and I understand the compromise was made to please a bunch of wussy thin phone fanatics.
    4. No S-OFF? Lame.
    5. Bunch of useless HTC software. At least it gives the hobbiest developers something to do… Not that the Sense lock screen doesn’t look pretty cool :p
    6. Still has bugs to be worked out!

    The good:
    *Camera is nice.
    *Fast.
    *Battery life actually well managed – the screen’s just a high consumer there – which the battery was bigger!
    *Screen is nice.
    *Build quality seems good based on user drop incident damange reports.

    Still, I may find myself regretting this purchase. Hard to say. Hard to hate myself for it… Who knows… maybe I’ll try another phone that’ll come out end of the month – maybe I don’t have the money…

    • avatar liberator72 says:

       The fact there is no removable storage or battery is not really a valid argument or complaint with the HOX. We all knew before we purchased the phone that the battery and 32Gb storage card were built in. While I agree the battery should have been bigger at the expense of a slightly thinker handset, we all knew the specs before we got it. What is totally unacceptable is the totall lack of support and the disrespectfull way we, as consumers, are being treated after finding multiple bugs in the software that should have been ironed out before release of the phone. Bugs I have listed in my post down the page such as Live Wallpaper freezing, up to 15Gb of storage just dissapearing for no apparent reason, and many many more, including various Radio problems when dropping signal etc…. The whole 1.29 OTA roll out fiasco is abismal. Users across Europe getting it yet in the UK not one person getting it (despite the UK being part of Europe) unless they run the leaked RUU. CSR’s telling us all that it has been released to us but the servers can’t handle the load!!! Rubbish, I’ve not seen one single UK handest recieve it without the use of that RUU!

      The locked bootloader and S-Off argument is a completley valid one though. How can HTC as a company sell a product to us, and then not let us use it as we wish. On top of that they have the audacity to create a page headlined “Your phone. Your thoughts”! As things stand it is not our phones at all! The secuity restrictions in place prevent us from truly having claim to the HOX (or any other HTC device) being our own property. Android is open source and other manufacturers do not lock their handsets down this way. If HTC want such tight security on their phones, maybe they should concentrate on a closed sourse platform only such as WM7, or get into bed with Apple and work with them!

      I say again, HTC you need to sort this out, keep your customers happy or you WILL loose them! Android users are by and by pretty tech savvy hence why they use this OS. We are not iOS sheep who just want a smartphone to look cool with the in crowd, we want a bug free smartphone we can customise to our liking to stand out from the crowd. Fast software bug fixes OTA and true S-Off without the threat of an invalidated warranty is the only way forward now, or you will see even further losses as you did last year

  167. avatar Ziyaad Dhunny says:

    No external SD is pretty annoying. But One X is actually a great phone, with one big (big!) flaw : I don’t want to rent a phone from HTC, I want it mine ! Need full S-OFF !
    Think I’m going to buy a Galaxy S3, only because it doesn’t have this kind of restriction.

  168. avatar Marek Soltys says:

    HTC One X:  Please can we have some options to control the compression level on photos, and also improved bit-rate (and consistent frame rate) on video recording.  You’ve got the optics nailed and the camera GUI is great – just need to stop limiting performance with over-the-top compression.

    Oh, and the task switcher is rubbish compared to stock ICS – can it be changed?Otherwise, great job on the One X.  Improved Bluetooth stereo quality has made me happy – it was unusable on my old Sensation.

  169. avatar Samuel Ong says:

    I have always been a supporter of HTC phones since my Nexus One. Love the build and Sense. But come on HTC, step up or you are going to lose to Samsung big time. I dont want to have to consider using TouchWiz in the future. The One Series has been a step in the right direction but I’m hoping to see continued support for it!
    Main bugs:
    - SD storage that seems to disappear
    - stock camera compression that cripples the awesome camera hardware
    - better audio profiles that justifies your branding with Beats
    - battery life and power management for Tegra3 chip
    And pls, remove the warranty policy about unlocking bootloader. Its bad and it might turn out to be the main cause of your downfall that I absolutely do not want to see. I will keep my faith in you.
    -Sincere HTC supporter

  170. avatar H89P says:

    Remember a while back when you said that you wanted to be more open and allow developers more access to your phones… What happened HTC? The One X for example is even more locked down than the Sensation was. Given your feedback to various users I find that you either a) don’t care about your customers b) fob customers off with ‘security’ related non-sense or c) just plain ignore them. 
    You think you do a good job, but actually others do, not youYour HTCDev unlock program is a complete and utter joke. How is any developer supposed to make use of an unlocked phone boggles the mind with your restrictions on flashing boot images from recovery, restriction of usb access to recovery making accessing the phone from a computer impossible without adb and your latest stance on completely voiding warranty if you’re unlocked. That’s just borderline illegal, if not illegal completely in the EU.It’s time for HTC to make a choice about their future with their customers. You can either:Support developers by allowing them access to the phones they own, for kernels, roms and recoveries by making a HTCDev unlock the same as a near S-OFF of the phone. We own the devices that you supply to us, we paid a lot for them. It might be your software but it’s not your right to stop people using other software on their phone. You don’t see computer manufacturers preventing users from installing other OS’s on their machine/laptop and then void the warranty because it’s “illegal software”. It’s a users choice, not yours. Support the hardware for hardware defects, not software problems. Furthermore, replacing a mainboard for ‘illegal’ software is just plain stupid, reflash the OS, Hboot, etc.. via Jtag/Nvflash. We can and have done in the past without your help.ORStep away from developers, remove the HTC Dev program, lock your phone down and watch how some talented group breaks your security and makes you look foolish. Groups have done it in the past, gained root, S-OFF’ed your phones because that’s what the users want. If you choose this route you’ll only lose more customers and they’ll go elsewhere to your competition.Choose your future – Your customers or your company.

  171. avatar antipesto93 says:

    WE WANT S-OFF!!

  172. avatar Leonid Beliak says:

    I’m an owner of HTC ONE X international.
    I’m  not going talk about S-OFF. or about build quality or about bugs (for bugs actually I have hope).
    I will talk about overheating. Phone overheats, a lot!
    For example if you play 2D game and try to charge it after 10/15 minutes it overheats. Overheats the way it starts blinking red/green light and a battery status (*#*#INFO#*#*->Battery) clearly states – overheat.
    Ok. Fine. Let us then use notebook as a charger.(instead of using HTC branded 5V charger). Not good again – in this case the phone will not overheat but it will actually start loosing the charge (during USB charging sic!.) and 2D games.
    Same happens with high resolutions movies. (The ones which HW decoded can’t decode – which basically most movies though)….
    Shame.
    And a story of 1.29 update in UK (look in HTC ONE X General forum at xda-developers) is just disgrace.
    At least my old HTC HD – I could take to fly to play with, using notebook as my charger. no longer :(

    Leonid

  173. avatar marius says:

    I already had 4 One X and ALL were faulty, probably HTC is one of the most incompetent companys out there!!! I hope you will get what you deserve, screen flicker, screen flex, yellow spots, not working vibration and so on and thats for about 600€, more than disappointing

  174. avatar Gernot Spiessmaier says:

    my thoughts abtout HTC One X and HTC:
    - HTC misses the chance to   get back into the race vs. Samsung and the others – in case of Hardware comparement to the SGS3 there is not that much difference – except SDCard removable battery support and stronger battery – BUT now the world looks at Samsung because they have a hughe community who supports the phone/company

    reasons – HTC one X could be the best phone but:
    - camera and audio (incl. bluetooth) support is not as good as expected
    - lack of build “quality” – great design, fine materials, superior screen … but faulty yellow dots, gaps……
    -  lack of community support – allow the easy customization and modding of the software like samsung
    - Software bugs and Sense -  Sense is great (u love it or hate it) but the UI must not suffer from performance issues, lags it needs to be smooth in any way – UI glitches, flickering screen, driver support (GPU, Bluetooth), and so on – make it rock stable and fast and you are able to differentiate from Samsung or others
    - When u open the phone there is a std. battery with an quite a space around it – HTC when you decide to make a closed system make sure you get everything right – the one X “could have” a stronger battery at least same power as SGS3

    … so thats the most important, nevertheless i love my HTC one X this time… HTC change ur mind or next time many customers ll switch to Samsung or Apple

  175. avatar Kris Cairndhu says:

    I am now on my second One X due to faulty screen. This would be easier to swallow if HTC had provided us with S-Off. This will surely be my last HTC handset, which is disapointing since this is my fifth HTC phone over the past few years.

  176. avatar Nw_adventure says:

    The hardware and design of this phone are top notch – most features work really well except anything in regards to multi-tasking. I am very disappointed that its missing basic functionality I thought should be pretty standard these days especially on a flagship device. Case in point – Usa today app, its always been really nice while traveling since I can sync it before flying and read all the articles while in-flight on my iPhone during airplane mode, with the One X any open browser page or related app becomes a useless blank page when airplane mode is switched on. Heck even the picture I had open in the gallery section closed and took me back to the main gallery (picture) folder and of course this does not need an internet connection.

     It looks like Sense 4.0 has eliminated multi-tasking, as much as I like the device otherwise I just cant give up so much basic functionality that I have been enjoying for years on other phones… Will probably have to return and go back to my iphone 4 for now.. Bummer -

  177. htc one x junk simple as that, the screen problems are a joke

  178. avatar Ade R says:

    I really like the design and quality of One X, but too many units had issues. Mine is on HTC Repair Center for 2 weeks due to screen flex problems. It is unnceptable for such a high-price phone. When friends come to me showing interest in HTC One X, I have to say to them that right now the best is to wait for better batches.

    A great phone like One X SHOULD HAVE removable battery and SD slot! Galaxy SIII has it and it’s as thin as One X. I trully hope you don’t go “apple” way, since it’s a huge turndown for HTC fans, like myself.

    Regarding software, I really enjoy Sense 4.0, but I think menu button bar on non ICS apps was a really bad idea. Also, HTC Dev unlock should not totally void warranty, that makes no sense.

    Thanks for giving consumers an opportunity to express their thoughts.

  179. avatar Mahesh Kumar says:

    WE WANT S-OFF!!

  180. avatar Manish Kumar says:

    Cons:

    1. screen flickering issue.2. overheating3. too little free ram available. if this is what sence 4 does, it shud have had 1.5gb ram minimum to begin with.4. multitasking is a joke. background apps are killed like carzy !5. battery life is not good. cummon razr maxx is so thin still it has such a powerful battery… cudnt u put in 2300mAH atleast for such a powerful device ?
    6. camera lens seems exposed to scratches
    7. we want s-off
    8, in some places warranty is not being honored for hardware issues like dead pixels, flickering screen, yellow spots on screen etc just because the bootloader was unloacked. HTC cant wash der hands off these issues and their responsibility towards customers like that. unlocked Bootloader and such hardware manufacturing defects are not co-related. HOW CAN HTC DO THIS ???
    9. we still dont know whats causing the flickering screen? software or hardware ? HTC should atleast accept the problem and give an explanation.
    10. its really difficult to wake the phone using one hand. u shud have put the power button below vol buttons for ease of access.

    pros:

    1. BEAUTIFUL DESIGN (looks specially elegant in white)
    2. excellent screen (other than the flickering issue n yellow spots etc)
    3. tegra 3 produces some excellent graphics rendering
    4. Camera is FASSSSTTTT !!! and one of the best.
    5. phone is fast overall. but needs more free ram.

    I love the phone, but could have been better even THE BEST. and wasnt expecting build quality issues in a phone that costs 600€  and is the flagship model of a reputed company like HTC.

  181. avatar Alex Demsky says:

    Regarding hardware, I guess I too am a lucky one. My screen looks just fine and theres no creaking or bleeding. I do have a gripe with the connection bugs though. My wifi like others never stays connected. My bluetooth in the car drops all the time and actually froze the other day until I rebooted the phone. And my signal strength is typically a full bar less in the same areas as my previous Skyrocket.

    The only other thing I’ve seen that makes me nervous is I’ve found some very very fine scratches on the glass right below the AT&T label. Nowhere else on the glass can they be seen. Im worried that the G-Glass isn’t as strong as Id hoped.

    Things like the battery and no SD card complaints seem like people whining. You knew when you got this phone what the specs were. Why get the phone and then complain about it? Just dont buy the phone….

    My battery life has only been getting better over my first week with the phone. All I need a phone to do is last through my hectic day until I put it on the charger at night while I sleep. This phone is doing that so far. In terms of storage, Ill never put anything on here that will take up all that space. Im happy so far.

  182. avatar Anshuman says:

    I’ve got the international version of HOX, so:

    Pros:
    1. Beautiful screen. I bought the phone in the first week it was on sale, so I guess I’ve been lucky to get a seemingly flawless screen.  
    2. Beautiful design, feels great in the hand. 
    3. Calls are crisp and clear, more than the Samsung Gal Note I had before this. 
    4. Decent camera performance, though the image quality is a tad underwhelming compared to the hype. Good enough though.

    Cons:
    1. BATTERY!!!
    This battery on this phone is atrocious. And irreplaceable, which makes it doubly frustrating. I can literally watch the battery drain away on the indicator icon when the screen is on. Under regular usage conditions for me, the screen on time lasts about 2 hours at most. That’s with sync disabled.

    I get barely 1.5 hours if I leave 3G data on and synced. The phone gets ridiculously hot when pulling data. It gets ridiculously hot while gaming or playing 720p video (45+ celsius) and the battery just craters then, lasting barely over an hour. Even just web browsing on WiFi drops the battery at like 1% every 2-3 minutes. 

    It seems like power management on the Tegra 3 is completely borked. Beautiful phone, but I doubt I’ll ever be an HTC early adopter again.

  183. avatar Pratik Agarwal says:

    pls fix the static sound in stereo sound recording…. the money paid for the device was hard earned…atleast give what its worth of

  184. avatar Reinhard Schäfer says:

    Not any comment of HTC??????????????????????????????????
    Why did we write here, if noone answers inbetween?

  185. avatar Sanja Bastic says:

    Hy! I have HTC Radar and I like my phone very much, designi is beautiful,I know that everybody complains but my battery lasts up to three days… I don’t know how I use it for music, net, games but it still lasts long… But I have one problem I can’t connect via bluetooth with anyody it always sais that it’s not supported and in store they told me that windows phones can’t connect with other phones for file transfer, so that’s a big minus for this phone….

  186. avatar Kinne says:

    I have the One X, awaiting my third device as I’ve had to DOA the first two. They had all the screen issues that many have. Strobe like backlight flickering and screen flex causing distortion with normal touch on the edges of the screen. What you should do to not make so many customers angry is to fire those responsible for such a lousy first batch. And get a serious quality control.

    Software wise I haven’t really had the time to gain much experience of sense 4 as I hardly have had the possibility to use the phone because of the DOA’s, but as many others I think that S-Off should be standard! And OTG!

    For the future I also wish you to start talking with canonical about providing ubuntu for android for the One X. I know I’m not the only one who wants this. 

  187. avatar Andrew Potts says:

    I returned my One S (after the power button broke and the paint fell off) and exchanged it for a One X.

    The screen flickers, the battery is terrible (2 hours screen time if I’m lucky) and the reception is terrible.

    There is an update (1.29) but not for the UK.

    HTC make good phones. Like the Desire HD, but not the One X.

  188. avatar Gude Wie says:

     we want a way to s-off our phoes “FREE YOUR PHONE”!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  189. I want to be able to s-off my phone

  190. avatar jimmy belobraydic says:

    I want to be able to s-off my phone

  191. avatar Bart Heuts says:

    The good part:
    - I own the international version of the HTC One X and absolutely love it.
    - The screen is amazing, the design is beautiful, and the phone feels extremely robust.

    The bad part:
    - I am disappointed about the fact that Sense 4 is far from optimized, as there is STILL lag when switching between homescreens, when browsing through my app drawer, and when using the gallery app. I would have expected the lag to be completely gone with such a high-end SoC (read: a consistent framerate of 60FPS when scrolling).
    - Also, the bootloader unlock policy is completely ridiculous! I would have been able to understand the voiding of the warranty when you could achieve S-Off through Htcdev. However, not repairing a screen with obvious issues due to the fact that the bootloader is unlocked is beyond me.

  192. avatar benjamin says:

    Here’s what I think (since you asked). I have the AT&T One X.
    *** The good–the very good, in fact:
    - This is an amazing device, especially in terms of its overall design and gorgeous screen! I thought such a large device would be too big but could not be happier, in this respect. Wonderful use of good-quality materials.
    - The HTC weather app is wonderful. This may sound silly to many but this is my first HTC device and I have never found a weather app or widget that I really liked–until now (including ones that supposedly emulated the HTC app).
    *** My quibbles have been mentioned by others and the two that can and should be fixed IMHO are:
    - The app/task switcher wastes a lot of space showing only one app at a time; something much more like the stock ICS switcher would be a great improvement.
    - Not being able to properly multitask using the switcher is a big disappointment (and this worked perfectly on my previous-generation Moto Atrix 4G). However, I don’t know whether this is a Sense or an ICS issue.
    Really, if HTC could fix these switcher two issues, I would be very happy. The other issues I perceive are easily solved with third-party apps (launcher, keyboard, etc.). This is a wonderful phone overall.
    Thanks for listening!

  193. avatar Kabir Bhasin says:

    I’m on my third One X. The build quality varies from phone to phone. Even this third one isn’t perfect. Screen flicker is unresolved. You need to make it easier for us to S-Off our phones. There is a rattling noise inside some of the phones, battery life is poor…. Apart from the really variable build quality, I would hope the rest could be resolve with an update, but the problem is updates take far too long to roll out and when they do, they do so on a country by country basis for some weird reason.

  194. avatar PankajK says:

    Hardware “defects” should be covered under warranty phone being unlocked or not. You can’t just say “Oh your phone is unlocked, sorry sunshine warranty is void”

  195. avatar Cristian Espinoza says:

    Bit disappointed that I picked up an HTC Sensation XL in Australia about 1 1/2 months ago and just received boring, normal and extremely uncomfortable HTC earphones…no Beats earphones or headphones which to be honest was a buying factor. Now I’m stuck with it in a 2 year contract with no way…absolutely shattered and gutted :(

  196. Screen flickering on my HTC One X. Can only get it fixed if I send it away.  Paid $650 for my phone, month and a bit old.  Dissapointed. Avoid.

    • avatar Darren Krape says:

      We’re working on a patch that should correct the issue. In the mean time, if you purchased it from a store, have you tried getting a replacement from them?

  197. Where is the ICS Update on HTC Incredible S (India)?

    PLease Rply …. about the date …. 

    Thanks ,  Sujoy

  198. avatar Nico Achtert says:

    My thoughts are:

    S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF

  199. avatar Grzegorz Gutman says:

    S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF

  200. avatar neil plant says:

    HTC One X, I gave up after returning the 3rd one. First one had really bad screen flicker and yellow screen at the top and the bottom. Second one had dust under the screen which I noticed after having it for 2 days, it also had a loose volume rocker. Third and final one had a massive yellow spot right in the centre of the screen which was clearly visible as soon as I turned the brand new phone on. I have now given up on the One X which I am very disappointed about. It is a great phone with some excellent features but unfortunatley the poor build quality is really letting the device down. I think it may be time to look at moving away from HTC and giving Samsung a try.

  201. S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF S-OFF

  202. avatar Nicolai Baun Jensen says:

    Got a HTC One X, really really really great phone!! just wish I didn’t have to void my warranty, just to get root.. face it HTC we will get S-OFF, with all the skilled devs around the world!

  203. Dear HTC,
    Diamond, Topaz, Blackstone, Leo, Desire, Desire HD, Sensation, Sensation XE, One X. Remeber these names? Here stop the series. Don’t give me S-OFF, don’t better quality-control your phones, don’t pressure carriers to roll out OTAs in due time, keep voiding the warranty for an “unlocked” bootloader (it’s still S-ON anyway), don’t improve and don’t come back to the top, I DON’T CARE ANYMORE.
    My HTC One X is back from repair in 2 weeks, the Galaxy S III will be for sale at almost the same time. I’m OFF to Samsung and will never buy HTC again nor will I recommend it. Yes, I’m a “phone enthusiast”, you know, the guy who tweaks his phone so much that if you “own” the same, you think it’s another one and you disciover the possibilities of your phone. That guy you go and ask for an advice when you’re due to an upgrade, the guy some call “tech freak” who is registered at XDA, MODACO, ANDROID-HILFE, ROOTS WIKI and the likes. You know, the guy you’ll ask on your knees to go with you help choosing your next phone because you don’t trust the Carriers people. You know, that guy you just screwed of €600 who is so pissed that he will sell his phone as soon as it returns from “repair” without even opening it and will give the recept + warranty to the “lucky” new owner of an HTC One X, that guy who, from now, will only buy “plastic Sammy” just because when he will buy one, it will be his, not Samsung’s.

    Forelli, also known as @Darth_Sideous or Palpatine.

  204. Unless you all pull your fingers out this will be the last HTC phone I bother purchasing.  The phone in itself is good however if i wanted to be told what i can and couldnt do with my phone i would have bought an APPLE.  While you keep locking people from using the phone the way they want to your just going to lose more and more of the market share.  IF something doesnt get sorted with s-off soon ill be moving to samsung something i didnt think id be saying.

    • avatar Darren Krape says:

      Hi Gavin, we’re committed to unlocking bootloaders, but security is left on to protect things like the radio, and SIM lock. We’re open to suggestions of course, so I suggest contacting our HTCDev program here: http://htcdev.com/contact

  205. avatar Grzegorz Gutman says:

    Yup, I am also starting to lose my patience. Gonna sell HTC One X soon and never buy HTC phone ever again if the S-OFF and warranty voiding through unlocking the bootloader won’t change.

  206. avatar Herb Mighty says:

    everything has already been said.
    it’s just poor, there is no single reply from htc…

    • avatar Darren Krape says:

      Responding now. :) Sorry, manage a bunch of communities and dropped the ball on this thread.

      • avatar Charlie Nash says:

        …perhaps it would be a good idea to employ more community managers then? What is the point of asking for feedback when you don’t apply the resources to actually react to it? Seems strange that comments praising devices get a response and those with issues get a lacklustre reply at best. It’s very unprofessional to to respond to a legitimate, well worded complaint with a few partially related words and a smiley face, which is all that is happening here. If HTC have decided to adopt breaking promises and ignoring customers into their business model then I fear the end is near for what was once a great company.

  207. avatar Daniel Wojtko says:

    Don’t ignore us HTC, there’s no silence from us to come, the only silence will be in your wallet if you keep ignoring us

  208. Where is 1.29 for the One X in the UK? We have been told that it was released on May 1st, but in Britain not a single soul has received the update. Why?

    • avatar Martin O'Donnell says:

      You beat me to the punch!..i have just posted the same question, although it’s delayed while it gets approved!

      There are 100′s of people on the forums who havent had this update, in fact no one in the UK has advised that they have it yet via normal OTA.

      I have phoned HTC twice now on this matter, who basically only advise to be patient as it was released on the 1st May!!!

  209. avatar Mindaugas Krukauskas says:

    HTC One X it is cheap made phone,have some much issues and no one try to sort them. HTC this product is biggest mistake you made, and you even don’t try to sort everything. You just ignoring you customers.  

  210. avatar Fidel Benson says:

    Im a lucky customer with a so far ” flawless ” One X but in still on 1.28 in Ireland
    still no official word on when 1.29 will be launched and would love the improved battery life !

    • avatar Martin O'Donnell says:

      Fidel, where have you been living the past 2 weeks ???

      The official word is on HTC own website under help for htc one x

      Officially it was out in 1st May….everyone is up in arms, as no one in UK reports that they have this “phantom” upgrade!!!

  211. avatar Daniel Wojtko says:

    “There has been overwhelmingly customer feedback that people want access to open bootloaders on HTC phones. I want you to know that we’ve listened. Today, I’m confirming we will no longer be locking the bootloaders on our devices. Thanks for your passion, support and patience,” Peter Chou, CEO of HTC.   (May 2011)

    I don’t know which bootloaders he talks about, but not the ones we got on our phones…..

  212. avatar george pouliopoulos says:

    I am just another satisfied customer of htc.Is there a plan about htc sense 4.0 in sensation xe with beats audio..?because i saw something in youtube that turned my
     curiosity on

  213. avatar jimmy hor says:

    Please make the One XL with LTE available in Singapore ASAP. I have alot of problems with the One X tegra3 version. Overheating, flickering, display corruptions, poor battery life. Otherwise will be going to Samsung for my next phone. 

  214. avatar abc27 says:

    It’s amazing how HTC don’t even acknowledge their customers.

  215. avatar antipesto93 says:

    S-OFF!

  216. avatar Ellech says:

    Hello Die Hard. I am an owner of your flagship device the HTC One X. This is a great phone but unfortunately it lets me down because of all the problems I have with it, both hardware and software. It would be great if we could unlock it without loosing hardware warranty (my screen is flexing and rainbowing but I cannot send it for DOA anymore since I found out too late). In my opinion the developers over at XDA forums are a tad faster than you guys in fixing stuff and optimizing the phone for better batterylife and speed.

    I have contacted HTC’s customer support concerning my phone but they have not sent me an answer after almost 2 weeks now. 

    Enough complaints from me. This is looking to be my last HTC device, Samsung will probably learn how to design a phone in 1-2 years. :P

    Oh yeah one more complaint! Fix the camera app will ya? Camerazoom FX produces much better pictures and lgcamera records better videos which is a joke.

  217. Great phone but with too much quality issues. This is not the htc i knew

  218. avatar CmAliNXS says:

    Don´t follow the example of Apple: Design and also Hardware are usually good, but higher prices(acceptable), Bootloader with S-On(very disappointing) and the “Apple-Way” e.g. no SD Slot or no changeable battery. Hope you do what you can do best your own way.

    • avatar chiefmasterbridgebuilder says:

      I completely agree to CmAliNXS!!

      I looove HTC, but please don’t do the same faults as Apple does!
      Keep listening to your customers, that’s great!

  219. I got a HOX, would love to replace the OS with a quality Cyanogen Mod without SenseUI and other carrier bloats.  Great phone – hate the execution on the software side.  Why HTC has taken ICS and ruined it, I’ll never understand. 
    Unlock the bootloader and re-ask this question and I think you’ll get a much better response.  We know it’s AT&T’s fault – but seriously, don’t fold like a lawn chair – stand up for what YOU believe in.

  220. avatar Martin O'Donnell says:

    This is regrding the lack of 1.29 HTC One X update:-

    I know it’s like talking to a brick wall with them, but i feel the more they get hassled from me, the more chance I’ve got of them doing something about it.
    At this point, that’s basically our only chance. They apparently won’t escalate calls regarding this, so our only hope is to waste enough of their resources (it costs money to answer phones) that they are forced to pay attention to this.It is now two weeks since the update was supposedly released, according to HTC themselves. We still don’t have a single report of a single UK, retail phone that has received the update.That in itself is enough to be seen as proof that the update has not been released in the UK, no matter what HTC claims. It is simply too great a suspension of disbelief required that out of the hundreds (or more) of UK HTC One X owners we have here, not a single one has received the update by some weird coincidence if it’s actually available.I am not sure I would label HTC as incompetent, but (and I say this as somebody who spent years working technical support myself) I would label their level one tech support as completely and utterly useless at this point. We have numerous reports of the same individuals in HTC support being contacted about the lack of UK availability for this update, so they are well aware this is a widespread issue. Two weeks later they’re still clinging to their script, when they should long since have escalated this inside HTC, and pushed the issue to get an answer — if not for the sake of their customers, then for the sake of their own call volumes and workload.It’s pretty pitiful that apparently nothing at all has been done.

  221. avatar Thomsn says:

    I’m a user of Desire Z and I like the design of the phone, the hardware keyboard, the OTA update process without the need of a Desktop software.

    I hate the bloated Sense that makes the phone slow!! Also I don’t like the sound output and the Sense browser (its usage is much more un-intuitive and complicated then the Android standard browser.

    htcsense.com was a key argument for me to buy the phone. But this page never worked for me. Software is the key distinction mark for smartphones, better QA and well-conceived software is important in smartphone business.

  222. avatar Kris Perry says:

    HTC, your lack of response to customer complaints speaks for itself. The last thing the world needs is another apple-style dictator. Sort it out HTC, stop locking bootloaders, simple.

  223. avatar Udo Spreu says:

     A good device. But the support is bad. The glass of the camera is flush with the housing. The glass is scratched with time. Such a costly device should not have a fault. Navigon and not charging possible. I am disappointed by the approach of support.Sorry my bad English.

    • avatar Darren Krape says:

      On the One X camera the glass actually well protected by the metal ring. I’ve been using mine without a case and it looks new (and I’m pretty rough on my phones).

  224. avatar Funny says:

    Please HTC, don’t get ridiculous… Saying one thing and making the opposit, lying to your costumers (only way to make money ?!?)

    Unlock our bootloaders, give us AOSP device trees etc… It won’t hurt you more that It’ll give you profit

  225. avatar Tony O'Dwyer says:

    I’m glad I took the time to research the one X before buying. That would have been my fifth HTC but now that you’ve decided to go the Apple business plan route I can save myself the bother and buy a S3 instead. Pity because I was looking forward to the new phone, but not at the cost of locked bootloaders and sh*t build quality… Such a shame you went this route… I’d be surprised if you manage to regain many customers trust. It’s even gotten to the point where Amazon have stopped selling your phone because of “quality issues”. Well done!

  226. avatar Simon Rekz says:

    Android users buy Android phones because they DON’T want iPhones. 
    Give us microSD, replaceble BIG batteries, devices with keyboards, free bootloaders and all the things that made you successful in the first place.
    Everybody hates that you push out way too much phones with only tiny differences. 
    Develop less phones with more differences! Offer a sense and a vanilla ROM with faster updates for each device! Cut the beats audio crap! Nobody wants to pay extra for a software equalizer and an extra logo on their phone!

  227. avatar Daniel Wojtko says:

    Don’t wonder if your non reaction is on Modaco, xda-developer portal, engadget, heise rootz wiki, android hilfe, and so on. It’s a shame that a company that always was the opposite to apple for me ignores it’s customers so mouch, so many comments and no word, how many people should write here about their disadvanteges?

    My name is legion for we are many, your name is just a company and without us you are nothing

    We don’t do this cause we want to nerve you, we do this cause we love the hardware you produce, sense is imo the best ui for android, but we want the possibilities to do with our devices what we want, you always talk abou your phone, but thats a lie. We simply could buy other manufacturers devices, but we want HTCs but not if you ignore us.

    •  Hi Daniel,

      I see you have a lot of comments and questions related the bootloader and policies about that.  Have you contacted HTCDev about your questions?  They are the best party to answer.  They can be reached at http://www.htcdev.com or on twitter @htcdev:twitter

    • avatar Darren Krape says:

      We work very hard to respond as much as possible, but given the sheer volume of conversations it can be a challenge to answer everyone’s questions. Is there something specific you are referring to?

  228. avatar fst luxe says:

    The reason why I Hate apple, is because its Not customizible, Now you HTC are going the same route, I was planning to Buy the one x, But I’ve changed My mind.

    First : with this FuckedUp buildQuility, I cant Risk  to Unlock My Bootloader, because If the device fails due to the build quality problems, you Fucking htc not going to fix it.

    I have also told All my friends to not Buy this crappy product.

    They all are going for SAMSUNG GALAXY S lll !!!!!!!! 

    Well Done HTC. Atleast we have a good replacement, They SAMSUNG Galaxy S3!

    • avatar Daniel Wojtko says:

      I can completly understand your feelings,  but please let’s use the same rules as on xda. fucked up isn’t nice, let’s ay apple or nokia like, that hurts mouch more

  229. avatar fst luxe says:

    BTW GUYS,

    I have Had my 14th HTC ONE X, And I’m going to exchange Mine tomorrow for the 15th one!!! WHY? Because it has BUILD QUALITY DEFECTS! The Vodafone store told me they had allot of customers coming back for Replacement phones.

    Dead Pixels every where, yellow SPOTS, And I’m going to replace this phone aslong as needed, In till I have A good device, And I don’t care if I will hit the 100 devices.

    And Fix the bootloader. Its Insane.

    FIX THE FUCKING BOOTLOADER!, It cannot be S-ON

    I Wish that I have waited 1 extra moth for the GALAXY S3 :(

  230. avatar ido ashpiz says:

    Hi, darren is alive! he posted here a whole month after the last ICS blog update.
    well darren,
    when should your tablet users expect ICS update? you’ve been beating around the bush for months now.
    hope you’ll stop ignoring us

  231. avatar SB13X says:

    Still no response? Is this how you manage your community? Herd us into a pen (this blog) leaving us here to rot away and die, quietly brilliant diabolical plan! I have taken every single post on here and will quite happily register a domain and put them on there and direct every possible tech and gadget news portal to it if you fail to respond by weeks end!

    • avatar Darren Krape says:

      Hi SB13X, Really sorry about this one, rather dropped the ball I must admit. Alas, I wish I was smart enough to hatch a diabolical plan like this… but alas, nothing so sinister, I was focused elsewhere (I also manage our global Facebook and Twitter pages).

      Anyhow, going through the comments now and replying…

      • avatar SB13X says:

        Thanks for apologising for dropping the ball for not getting round to remembering this but how far down the list did you go before getting bored?

        Here is my previous comment that is quite a few pages down still awaiting reply:
        “Your phone? HAHAHAHA Now to tell you what I think…your build quality is abysmal, your customer support is dire, you’re dev and community support is poor at best and just downright deceitful at worst regarding how the warranty “may” be voided. You don’t give two hoots about the end user and this is all subterfuge. The lame assed htcdev unlock on the Tegra One X and the complete lack of support for the AT&T One X(L) shows all you’re interested in is the carriers and the cash from them. This leaves direct purchases of non branded standard HTC handsets up a certain creek without a paddle and it is they who feel cheated the most. I had at one point two HTC One X devices, one went on ebay and the other through my airtime contract will stay in possession only until the defects start to occur. Any screen flicker and off to the Galaxy Nexus I go. My carrier can then decide what they want to do with the device and hopefully the more they get back the less inclined they’ll be to carry your phones  in the future. 
        Oh all the branded firmware that goes out is borked and carriers refusal to update promptly is farcical and is why those on contract devices rely on the dev community and why they don’t mind taking your devices on contract. You shafting them without a thought again will impact future take up of your devices by carriers.
        Add to that fact the amount of devs out there that seem more capable than your in house dev team to fix issues and improve your devices from stock shows how happy you are to adhere to the modern corperate culture of allowing end users to be beta testers for as long as they own their devices.HTC is not quietly brilliant more clearly inadequate.”

  232. avatar Daniel Wojtko says:

    they think if they ignore us some days, everything will continue as it was – lets take them the fun

  233. avatar Deadeye0815 says:

    Dust under the Display, slow Sense 3.6, framework bugs, Bad ICS Integration it feels not like Dual Core , ist Single Core with 1Ghz. my old X10 works better …
    build quallity is bad. the Sensation wahrs my Last HTC

  234. avatar Stephen A. says:

    Like others are saying; where in the hell is Ice Cream Sandwhich?! I know, I know it’s been released apparently. 7 days later I still haven’t got it.

  235. avatar ericgirard says:

    I loved my HTC One X for the two weeks I had it…then the USB charging port broke. I have sent the phone to HTC for repair and I’m hoping they don’t charge me to repair a device I paid a lot of money for because of my unlocked boot loader.HTC has had my phone for 5 days now and I’ve heard nothing. Apparently it takes several days to get from the loading dock to an engineer who can begin the process.

    Interstingly enough I once had a jail broken iPhone 3g on which the screen died. An apple genius repaired the screen but broke the earpiece and blamed it on my jail broken software. I called apple who directed me to a different apple store near me at which they replaced my phone. This all happened in one day.

    Get your act together, HTC. If you’re going to release a device with so many build quality issues then at least streamline your warranty process.

  236. avatar ericgirard says:

    I loved my GSM HTC One X for the two weeks that I had it…then the charging/USB port stopped working with no discernible cause. I sent it to HTC for warranty repair last week. They have had my phone for 5 days now. I called and there is no update. Apparently it takes several days to get from delivery to someone who can fix it. Efficiency at it’s best! Now I’m worried that they will void my warranty because of my unlocked bootloader, essentially leaving me with a $669 piece of plastic unless I agree to pay whatever fee they assess.

    Interestingly, I used to have an iPhone 3G that was jailbroken. One day the screen stopped working so I took it to an Apple store for repair. The Apple Genius fixed the screen but broke my earpiece and blamed it on the jailbroken software. I called Apple and they directed me to a different Apple store near me where my phone was replaced. Efficiency at it’s best! (literally, this time) This all took place in one day.

    I think the One X is beautiful and mine was a great device until it stopped accepting a charge, but if HTC is going to release devices with so many build quality problems then the warranty process needs to be streamlined.

    If this situation is not resolved to my satisfaction this will be my last HTC device (my first was the G1). I’m glad Google purchased Motorola and am anxiously awaiting to see the next Nexus phone.

  237. avatar Timo Müller says:

    The One X COULD be a very nice phone. But there are some issues beyond SD Cards or built-in batteries:

    I don’t like Samsung very much. The design of the Galaxy S III for me is just ugly, the UI actually is disgusting! However I consider to buy it! So why is that?

    Apart from the design Samsung seemed to think everything more further than HTC did:

    1. Many of them App manufacturers haven’t placed the menu button to the top bar. So the screen then in fact isn’t really bigger than a 4,3″ device, because of the additional menu “button” at the bottom. Why not setting up long-press options to your hardware buttons? Could have been so easy to avoid that problem: A hardware menu button and a long-press for multitasking.
    The bottom line would be, no bottom line on the screen!

    2. Manufacture: Never noticed such a high returning rate as on the htc one x. Built-in battery and reports about heat development act as a deterrent.

    3. 1800 mAh –> Many complains about battery life. HTC said: Necessary for a low construction height. Samsung said: We put 2100 mAh in the S III plus SD Card Slot and the phone is even SMALLER!!!!
    By the way: How can you dare to state that customers prefer a low construction height before a satisfying battery life? Look at all the comments and complains made in reviews…

    4. Software Features: Okay… many of those “new” features on galaxy s III are quite useless. But at least Samsung thought about some new gimmicks. I wish HTC has the brains to implement such features, too, maybe in future.

    5. Benchmarks: Of Course they’re not to be overestimated. But by the fact the S III seems to win nearly every contest with the one x, how can you launch a quad-core flagship which is even defeated by your own mid-range smartphone HTC One S? That certainly is a downer!

    I’m writing this ’cause I’d loved to be satisfied with the One X. That again is because I just love Sense and the designs of your phones.
    For me it’s not the question if you can fix some further issues with a new update. But it’s the question when you launch a completely revised One X without those clear disadvantages.
    In the end: That WOULD be my next HTC!

  238. I think this is the best phone i ever bought..

    BUT

    I have already sent 2 devices back to the shop because of yellow spots on the screen.. UNACCEPTABLE!

    if 3rd device has any problem i am going for a samsung galaxy s3..

  239. avatar JeckyllHavok says:

    Whats up HTC, ignoring the customers, heh?

  240. avatar JeckyllHavok says:

    cool, someone of them is looking this as my last post disappears………

    • avatar Darren Krape says:

      We very rarely delete comments, though sometimes they do get caught in the blog filters.

    • Hi JeckylHavok,

      I do see you have one post in a pending state because it contains a direct link to Darren’s personal Twitter account. We do not allow the spamming of our employees personal accounts and as such that post does not meet our comment guidelines.

  241. avatar Mohammad M says:

    Please add 3.x kernell for USB OTG support!

  242. avatar Harry Schulz says:

    I own a sensation and I´m very happy. The device is of good quality and material and the software work well.
    It´s ways better than plastic crappy Samsung.
    The only thing to mention in my opinion is, that Sense 4 is missing. It has a few nice feature and look that are nicer than in 3.6

  243. avatar cust0mworx says:

    PLEASE HTC… don’t fill the Phones with so much BLOATWARE nobody needs!!!!
    The HTC One X has 1GB RAM and allways after booting the Phone there are 800+ MB used RAM….

  244. avatar Fritz Vollmer says:

    Currently I own an EVO 3D (GSM), previously I had the Desire (bravo GSM).
    I like the HTC Androids and I like also (most of) Sense add-ons.
    BUT: please allow easy deinstallation of bloatware (Stock index, Laputa stuff, and so on) they just use CPU -> battery
    Your bootloader strategy is on the right path, but please move on and do it consequently complete (open up the phone ;-)

    nag nag nag faster update nag nag nag still waiting for ICS nag nag nag

    AND, PLEASE please please please…. consider a smartphone which has a decent size (<=4 – 4.2 inch) AND a good battery life!!!!!I like my phone so much, I live in the cloud and use the google services as much as I can
    BUT looking up google maps all the time in the city, being a whole day off from any plug is risky!!!!

    It would be so cool going around using goggles, GPS, camera all the time without sucking battery in a few hours.

    derFrutz

    • avatar Darren Krape says:

      Yup, we’re working on ICS. :)

      Have you checked out the One S? It has a 4.3in screen, which might be closer to what you’re looking for. The battery-life on it is crazy. I typically was getting close to a day and a half on high usage: https://twitter.com/#!/dkrape/media/slideshow?url=http%3A%2F%2Fyfrog.com%2Fobws2ndj

      As for additional software, often that is at the carrier’s discretion. For things that are built into the phone, those that have background tasks can typically be disabled.

  245. avatar JeckyllHavok says:

    It would be ok if you say, we have to talk internally about open bootloader /waranty policy change, we give an answer in 1-2 days. But to ignore us is a slap in the face, and a no go for a so called “Global Community Manager” which community are you talking about?

      • avatar JeckyllHavok says:

        Hi Darren, thanks for the answer, we are talking about the genaral bootloader politics, i for example don’t need complete S-Off (would be nice to have, but for the moment not necessary) But rooting the phone would be great, for example if you buy a laptop (and hey my One X has more power than some PCs) you also want admin rights. But you read about a lots of people that got a Hardware defect and shall pay the repair due to unlocked bootloader. We want a more dev friendly policy here, as said we love HTCs (it’s my fifth) but if we could use the as we want would be great, if you give me an e-mail i would write you are more detail mail (and with your ok later post it on XDA-developer (which was originally founded just for HTCs like my old Universal)). I mean if we wouldn’t like our HTCs we simply would buy samsungs apples etc. but we want HTCs and so we fight to make you really brilliant instead of quietly (i love this sentence)

        Best regards

        •  Hi JeckylHavok,

          this question about bootloader politics is better with HTCDev.  You can reach them at http://www.htcdev.com or on Twitter @htcdev:twitter

          • avatar Amsterdam Schiphol says:

             Yeah as if they cared. All they care about is warranty expenses.

          • avatar SB13X says:

            Stop avoiding the bootloader questions. We are not best redirected to a contact us form that will result in an ignored e-mail and a stock auto response. You work within the company and as you are the community representatives it is your responsibility to communicate with the community and find those answers out before coming back with such a pathetic pass the buck approach. Of the companies I’ve been employed by in my time the ones who are good at their customer service do not deflect from one dept to another as you don’t want to be seen to be so unorganised that the right hand can’t communicate with the left.

          • avatar Daniel Wojtko says:

            Hi Darren, Hi Larry,
            first thanky for your answer, i will send a message to HTCdev tomorrow. So here is my more detailed letter:
            I think you find many simmilar stories all around the communities.
            First, lets start at the beginning, i start with HTC several years ago, when i start to earn money and i want a great HighTech Phone with my first contract.
            I went to a Vodafone Shop and wanted a Nokia Communicator (never heard of HTC or Qtek)
            The Salesman showes me the HTC Universal and it was a love on the first look, looks like a mini Laptop but when you flip the screen it was a PDA.
            I started to play around with that thing and sometime later i experienced XDA-Developers. I start to unlock it and install custom Roms, mods and so on.
            2 years later i bought a TyTn II, now under the name HTC instead of Qtek, (most people i know never heard any of them) bu all say wow, what a nice thing, specially the flippable Display.
            I unlocked it too, installed an engeneering Bootloader and set it to Super CID, i never liked windows mobile that mouch but the Touch flo Surface made it mouch nicer, thanks to XDA i got later the HTC diamond touch flow on it, and another time later the great dev DZO starts bringing android on it.
            I flashed that thing nearly 1000 of times.
            Then i got an HTC Desire and i loved it (first revision with AMOLED) i created own custom roms (again ENG hboot and S-OFF) and that thing lasts with Android ICS (Thanks Nikez and Sandvold and ll involved)
            So, my question was which device comes next, the Sensation series wasn’t great enough (i always liked High End Phones)
            Bu then the One series was presented on MWC and from the first second i knew it would be the X.
            I got the X the first day it was released in Germany and i love it from the first moment (you know I’m the one you are waiting for)
            I had to replace the first due to a yellow spot on the Display but hey noones perfect.
            My second One X is perfect no fault at all. But i’m a flashing junkie, i always want my phones better and cooler.
            I know you can’t include everything in a ROM, but for me therefor Android is an Open Source OS so i can make it the way i like it.
            But when i read about your Bootloader policy i was a bit p****d off, HTC was always the company for me that was open, listend to it’s customers, and let us use the phone the way we want it.
            I’m working in an IT company that belongs to a company group with more than 5000 employees and i’m administrating the mobile devices.
            I customized the phones for example included Open VPN in the kernel, several UIs, locked them from changes and so on.
            Just today i got a Samsung Galaxy SII to repair, and i  always have fear that i break that damn plastic thing in two parts specially the back cover.
            I don’t like iPhones cause i don’t want a company that tells me how to use the phone.

            So, i talked to your customer support three times:
            The first told me that the basic unlocking will void my waranty
            The second one didn’t even know what i’m talking about
            The third allowed me to root the device under warranty
            (Maybe you could take this to your support team)

            The thing is, you know that it is very hard to break your phones, the community is very helpfull and can nearly fix every problem.
            If someone send you a phone that is just software bricked charge them 50 or 100 bucks, reflash it and send it back, so people will think twice before send it in and first try to fix it itself.
            If you would give us even APX mode the phones were un soft brickable, there are some phones on XDA which you nearly can’t brick.

            I don’t expect a perfect software from you, just the possibilitie to fix what i want, after two weeks i cant whitstand and unlocked my OneX through HTC dev, i flashed a custom rom, and change some things for me. Now i got better battery time, smoother sense and so on.

            I love your phones, i always did, from design to Sense (best Ui imo on Andorid)

            If you could send this to the right departments of HTC i would be very thankfull.

            Please rethink your policies and stay the open company i ever saw you that really listen to the customers, and you could be one of the market leaders and especially the iPhone killer company (The Galaxy SII is so ugly, the cam is a copy of One X / s and the speech recognition is  SIRI copy from Apple)

            Thanks for your ear, and as i previously said, get really brilliant instead of just quietly.

            And by the way, i love my One x, the camera is perfect and in 2 days i got the media link HD to use my custom romed (Tegra) One as a gaming console (that i first can after rooting ;-)

  246. avatar Scott Johnston says:

    My phone, my thoughts, your delete button.  Fair enough, my dollar though, and it wont go towards HTC again.

    •  Hi Scott, I just looked through all pending, spam and deleted comments and I don’t see one from you.  Usually a comment will get moderated if it contains obscenities, contains insults directed at other parties or is about a topic completely unrelated to the post the comment was placed on. 

      Since I didn’t see any from you I am unsure what may have happened there. 

      If there is a specific item, related to the review of your phone, please repost and I will keep an eye out for it.

  247. I have the Sensation for about 10 Months. Hardware is top (I had the Touchscreen-bug at the beginning…it’s gone now…WLAN Deathgrip is sometimes annoying).

    The bad thing about it: The Software. I bought the Sensation because of Sense. I had a Legend before and compared with other Launchers (Samsung, native Android) it was the best i could find.

    But I think you didn’t give the Sensation enough RAM to handle Sense 3.0+. And it’s not well tested. The whole software of the Sensations has lags! Look at the thing with the Screenshot that was taken by itself when you pressed the Power Button. This bug was in the software for months and nobody did fix it!

    Sense restarts up to 10 times a day. I’ve done factory resets…it appeared with different OS Versions (no Custom Rom…just what HTC delivered). Sometimes it happen more often, sometimes it keeps away for a few days.

    Sense looks nice but it’s no peace of good software anymore. In comparison with the Galaxy S2 it is slow and absolutely not smooth.

    As a former fan of HTC I must confess: In former days Sense was the reason why i bought a HTC phone. Now Sense and the rest of the buggy Software is the reason why my next phone will not be a HTC anymore.

    I want a smooth phone…it doesn’t matter if it’s 10 or 11 mm thick!

    Greets

    PS: This Multitouch problem that came with ICS is also horrific. Although you only recognize it in games (and i don’t do a lot gaming..). Absolutely unacceptable!

  248. I have the One X. Good phone, few niggles with the OS that comes with it, and I do prefer stock android. Dislike how the unlock you provide is crippled and rubbish, you took ages to disseminate the mess of a kernel source that you uploaded and how you’re refusing warrantee replacement of what are clearly manufacturing issues because of an unrelated unlock…

  249. avatar pemko says:

    i have the htc trophy and the design is very nice, but you didn’t bring new windows phones… i want to buy a new one but i didn’t see any new phones :(

    the htc radar wasn’t good ;)

  250. avatar Fisben Fisban says:

    Got a good old 2 yrz old desire but that’s gonna be my 1st and last HTC product. Imo you guys “lost it” after the Desire HD.

    Sensation was simply “meh”, one X is an android OS iPhone, almost.. but I guess that’s the next step, forcing something restrictive like iTunes and ur good to go, on the next flagship perhaps?
    BTW wanted to point out what a brilliant idea it is to replace the menu
    button with fancy 3D multi-tasking that doesnt even work (all on utube)!
    ..talking about buttons and apple-inspired products, you might also want to consider leaving only the home button!

    Srsly the more user comments I read about 1x the more I want a GS3 already. >.<

    Hope you guys get back to ur "senses" or just go bankrupt after all those returned One phones.

  251. avatar SB13X says:

    Stop avoiding the bootloader questions. We are not best redirected to a contact us form that will result in an ignored e-mail and a stock auto response. You work within the company and as you are the community representatives it is your responsibility to communicate with the community and find those answers out before coming back with such a pathetic pass the buck approach. Of the companies I’ve been employed by in my time the ones who are good at their customer service do not deflect from one dept to another as you don’t want to be seen to be so unorganised that the right hand can’t communicate with the left.

  252. Stop trying to be more iphone… u have good phones and u dont need to compare to any other… patch those holes in sofware and take care of people havin older phones…
    Igor
    htc sensation

  253. avatar Kris Cairndhu says:

    Still no reply to the bootloader issue?! What about APX mode

  254. avatar Amsterdam Schiphol says:

    My review of the One X: I need an Unlocked phone + Warranty

    It’s the best piece of hardware designed for android yet, if you’re lucky enough to have one without the production issues. However the software geniuses at HTC totally dropped the ball, the handset is more laggy than my 2010 HTC desire.

    Therefore:
    I need root to fix and apply fixes to software issues HTC won’t fix or won’t fix timely enough. I never use my phone for more than a year, so I can’t wait 2 months for HTC to come up with fixes and bundle them in updates, I have to get them from XDA where any problem is usually fixed within a day or two.

    HTC-DEV gives me root; HOWEVER:
    Your vague warranty disclaimer and proven practice (see xda stories) of voiding the phone’s entire warranty for unlocking the bootloader has kept me from unlocking it.

    HTC might not think much of few people installing custom roms and kernels on their phones, but I guarantee your failure to unlock the bootloader on the Sensation lead to your disastrous financial figures in 2011 paved the way for samsung’s success with the SGS2. The guys over at XDA shape public knowledge and opinion in this market
    and as of now, they are certainly not happy with one x’s locked
    bootloader and wide range of production issues that require warranty to get fixed. Google HTC one X (which
    most customers will before buying a phone) and you get a list of threads
    on xda full of complaints by unhappy people powerless to fix the product they own.

    Remember that any monkey could have clocked the sensation’s processor to
    1.5ghz which might have saved that phone and saved you the trouble of the Sensation XE, which nobody bought anyway as you were about 6 months too late.

    Thus, please HTC, because I love your hardware; I need root and retain the hardware warranty on my device. Either give it to me or I’m going to be all over the SGS3. And so will all the tech people that write reviews, read xda and tell their family members and friends which phone to buy.

  255. avatar Jodie Keeso says:

    I shouldnt have to buy a new phone every year. My htc desire z that i bought the other year did an automatic system update & now isnt working properly… why???

  256. avatar RAJIV Gandhi says:

    When will we get official ICS update for Sensation XE India

  257. i cannot get htcsense,com page from where can i ring….

  258. avatar Herb Mighty says:

    about 90% of the post here are complaining about no s-off or no convenient way to customize their devices.
    so i’m just wondering when are you going to push this to higher instances…
    i mean, come one guys, samsung, asus and other companies are showing it’s possible without that restrictions!

  259. avatar jay says:

    Worst software for sensational XL….

    it restarts frequently…plz dont buy it
     

  260. avatar ch4k says:

    ‎”There has been overwhelmingly customer feedback that people want access to open bootloaders on HTC phones. I want you to know that we’ve listened. Today, I’m confirming we will no longer be locking the bootloaders on our devices. Thanks for your passion, support and patience,” Peter Chou, CEO of HTC

    That seems to be a blatant lie, since all phones since have the bootloaders locked, including my OneX

  261. avatar Vas says:

    I have now returned the HTC One S with the micro arc oxidation back to the retailer for good. Your customer service view is that any chipping of the ceramic, even out of the box or happening within 1 week of normal phone use without knocks/drops/etc is NORMAL wear and is not even covered by warranty. When your customer service was told that HTC claims this phone is so durable that does not need a case, they were not aware of it.
    This is shamefull and outrageous from a company wishing to build high end phones. Glamourous materials and claims ought to be well thought before advertised, and not misleading. HTC really needs a proper lawsuit on this one, as its going too far
     

  262. avatar Dubon Saady says:

    Hello Darren, can you tell us about the ICS update for HTC Flyer?…

  263. avatar Mirko Basic says:

    I love my One X and also Sense 4.0 but I also like to have full control of my devices, so please unlock the bootloader and give us S-OFF.
    Else, this will probably be the last device I have bought from HTC.

  264. avatar akerstrand says:

    Bought a HTC Flyer recently, when do we get the ICS update for it??

  265. avatar Christopher R. says:

    I totally agree with Mirko Basic. I want to have full control over my device which means S-OFF. Otherwise I will by the SG3.

  266. avatar Julian Brooks says:

    Remember a while back when you said that you wanted to be more open and allow developers more access to your phones… What happened HTC? The One X for example is even more locked down than the Sensation was. Given your feedback to various users I find that you either a) don’t care about your customers b) fob customers off with ‘security’ related non-sense or c) just plain ignore them.
    Your HTCDev unlock program is a complete and utter joke. How is any developer supposed to make use of an unlocked phone boggles the mind with your restrictions on flashing boot images from recovery, restriction of usb access to recovery making accessing the phone from a computer impossible without adb and your latest stance on completely voiding warranty if you’re unlocked. That’s just borderline illegal, if not illegal completely in the EU.
    It’s time for HTC to make a choice about their future with their customers. You can either:
    Support developers by allowing them access to the phones they own, for kernels, roms and recoveries by making a HTCDev unlock the same as a near S-OFF of the phone. We own the devices that you supply to us, we paid a lot for them. It might be your software but it’s not your right to stop people using other software on their phone. You don’t see computer manufacturers preventing users from installing other OS’s on their machine/laptop and then void the warranty because it’s “illegal software”. It’s a users choice, not yours. Support the hardware for hardware defects, not software problems. Furthermore, replacing a mainboard for ‘illegal’ software is just plain stupid, reflash the OS, Hboot, etc.. via Jtag/Nvflash. We can and have done in the past without your help.
    OR
    Step away from developers, remove the HTC Dev program, lock your phone down and watch how some talented group breaks your security and makes your look foolish. Groups have done it in the past, gained root, S-OFF’ed your phones because that’s what the users want. If you choose this route you’ll only lose more customers and they’ll go elsewhere to your competition.
    Choose your future – Your customers or your company.

  267. avatar artymarty says:

    Darren, I have a problem with my One X
    It was purchased in Europe, and has all the correct frequencies for Australia.
    I live in Australia.
    Everything worked till the over the air update came out.  Now the GPS no longer works, and it jumps around basically showing random direction/location while the car is moving. When you stop it slowly figures out where you are.
    Basically it is useless for navigation however.

    I had a similar issue on my Sensation when running a custom Rom, and it was caused by some country specific settings that were not ‘friendly with Australia’ in the system/build.prop file and system/etc/gps.conf file    A quick edit of those files fixed the problem.

    As I have not rooted/unlocked/s-off my One X, I cant change those files. If I do root/unlock/s-off My phone I void the warranty.  So I am not prepared to do that.

    HTC Australia support tell me to change the location settings to Australia.
    There is no setting for Australia.  That is also something else I could fix with root/s-off access.

    So what do I do?

    The phone clearly has an issue and it is under warranty..
    If I send it to HTC Australia to fix it will they fix it or tell me that its not a HTC Australia Phone, it sucks to be me, and just send it back still faulty?
    If I send it to HTC Europe to fix it will they fix it or tell me that it works fine in Europe, they don’t support the settings in Australia, it sucks to be me, and just send it back still faulty?

    The phone is covered by HTC warranty. It has nothing to do with carrier frequencies not being compatible.  so please advise what I do to get this issue sorted under warranty.

    I think HTC phones are amazing, and I upgrade nearly every year which I have been doing for 4 years now.

    The fact that I can’t fix a simple software fault because HTC have decided to lock down the phone is very annoying. I cant be without a phone for several weeks while HTC look at it, with all likely-hood of passing the buck and just sending it back still faulty.
    I remember Peter Chou saying HTC would no longer lock bootloaders. That would be nice if implemented as promised, however as it has not…

    For now though Darren, please advise do I send my phone back to HTC Europe to get the GPS issue and Country location sorted under warranty (and if so I think HTC should pay for the postage and insurance) or do I send it to HTC Australia to have the GPS  and Country location fixed under warranty.

    Warmly, Marty

    • avatar artymarty says:

      I do need a reply too Darren – it.s a big problem for me not being able to use GPS

      Cheers Marty

      •  You bought the phone, they got your money “so screw you!”. This is the way I see it, reading all these complaints and not even a press release or at least some direct answer HERE because they want “to know what we think”. But hey, why do you complain? It’s not even “your” phone…

  268. It is by now a long time ago that the released update for HTC Sensation and Sensation XE when you expect to publish the update to Sensation XL?

  269. avatar dan winick says:

    I have the Vivid, which i love, but i would add more options for the clock widgets. I would like to see digital clock+weather widgets(4×1, and 4×2), with the option to adjust the transparency of the widgets. For people like me, who don’t root their phone, it would be great for customizing the home screen.

  270. avatar devu_desai says:

    Darren,I will like to know that,why in htc android phones, in contact, i.e. people, we can not custom the label, it is very essential feature, other product in market working on the same platform it can be changed,as for example name of spouse, children, manager, assistant, name of two different office.please include this in your future models

  271. avatar devu_desai says:

    Darren,I will like to know that,why in htc android phones, in contact, i.e. people, we can not custom the label, it is very essential feature, other product in market working on the same platform it can be changed,as for example name of spouse, children, manager, assistant, name of two different office.please include this in your future models. just now i am using HTC sensation,prior i used  diamond,before that i used O2,before that i used Imate, i am a fan of HTC

  272. avatar devu_desai says:

    Darren, One more thing,In contact while editing notes, it is very very difficult  to pin point cursor and edit, have you ever tried? a whole new window should open in edit mode after clicking in notes area,please think in this matter

  273. avatar Amro99 says:

    erer

  274. avatar mike mitas says:

    Guys are you going to fix the HOX ??and when??
    i want to buy it but am scare

  275. avatar don day says:

    I switched for an IPhone 3 GS to the HTC Vivid one week ago. It worked great, but the battery life went down fast, when a forced Upgrade was applied. It takes some time to figure out the Vivid. It siad I had ver 4.0  When I click on my message box it goes to a “Loading Screen” for 10-12 sec. When it comes back to life, I click on my message box again and it goes to a “Loading Screen” again. This is not the OS I was hopeing for. Will there be a 4.1 to fix the bugs?

  276. avatar Gibran Khalil says:

    it’s a great phone but the locked bootloaders just suck, its the only reason i never buy a HTC phone

  277. avatar Gustavo Gomez says:

     Fix the multitasking. sense is too bloated. I do not have facebook or tweeter if I want those apps I can get them from the market. Listen to your customers and new customers. don’t be snobbish  like apple.

  278. avatar Gwyn Lewis says:

    lov my desier hd ,BUT wish you would tell us when the up date for ics will be??? sooner this year or later??

  279. avatar Ang Kian Ann says:

    enable multi tasking pls….

  280. avatar simran mann says:

    htc one x is a good phone but its battery life is not good. Htc should launch another version of one x with big battery like droid razr maxx

  281. avatar Hk Goh says:

    I am using the HD Mini but I had problem using a FULL version of Facebook on my phone. No share, no posted of photos from FB. 

  282. avatar Hk Goh says:

    My ROM kind of OLD, should I recommended to UPgrade to new version but I do not like to re-install others pre-install App.

  283. hTC explorer too good for a phone.. but not much as for a smartphone.. Internet browsing is not much good.. apps getting crashed often, lock button misbehave at times, but is managable. Internal memory is low. just 90MB

    and and and and and, my fav app , temple run isn’t smooth as much as it should be.. hangs in between, right when i am about to get pass my highscore :Pi enjoy the contact sync, UI is lovely. though my phone is not stand out as it should be as an hTC product. still love hTC :)

  284. avatar Vinod Kumar says:

    why htc evo 3d is not featured with video calling on operator network????

  285. avatar ken ywk says:

    SGS3 get rooted even before sale, learn from this HTC!! I’m going to sell my One X and get SGS3 instead!! fxxx off HTC!! I’ll never buy HTC again!!

  286. I got my HTC One X yesterday… BEAUTIFUL PHONE but REALLY SUCKS that we can’t get S-OFF… 

  287. avatar artymarty says:

    To unlock or not to unlock….

    * You put S-On phones and annoy the heck out of your users = FAIL
    * Carriers ask you to do it, but the hacking community keep removing it anyway = FAIL
    * The head of your company Peter Chou said that you would not lock phones any more, yet you still do, so your and his credibility trust and honour is massively damaged (actually destroyed) = FAIL

    Stop it now… Ship your phones S-Off & Unlocked. Your users will love you, Peter Chou gets reputation back…

    The only point above that is not covered if you ship unlocked phones is the carriers. In response to that – The Samsung Galaxy III has been cracked and rooted BEFORE its release. Do you seriously think the carriers will refuse to sell it now? Of course not!!! The carriers will still think Samsung is their Golden child.
    Samsung does not care that their phone was cracked. All the phone enthusiasts will move to Samsung instead of waiting for the HTC One X or your future phones to be cracked and rooted. 

    The One X will be the last in a LONG line of HTC purchases I have made if I don’t get full access to my phone that I paid for in full and OWN soon. 
    I will probably switch to Samsung. Samsung’s build quality and finish on their phones is horrible compared to HTC, but at least I can have full control over the phone I own.

    HTC used to be the ONE to look up to in the phone market. How the mighty have fallen (along with their shares). Have you given up? or do you want to get back in the game?

    HTC, by shipping S-Off, unlocked phones you AND your users benefit.
    You can rectify the situation in a day. 
    Release all your new phones S-off and tell the carriers “Sorry, that’s just how it is” (hint: They will still sell them!)
    The ones that have not been unlocked by the hacking community yet, and you unfortunately have existing agreements with the carriers that they are locked,  - just leave some anonymous hints on the XDA.developers forums to speed the hacking process up.

    It is a SIMPLE problem to solve.
    It is simple to save face and get your honour and reputation back.

    Sincerely, Marty

    • avatar Kev T says:

      My phone actually came S-OFF but was boot patched on the first OTA.. DOH! If I’d have know I wouldn’t have updated it with the original OTA

  288. avatar Daniel says:

    Got I switched from Nokia N95 to Desire S for a bit more than one year ago and one of the first things I noticed that speaker for use in car is totally useless I never understand what people say. Second thing I’m dissapointed that you can’t turn off your phone without enabling user credentials in settings every time. This bug is known for a year now and it’s still not fixed. Otherwise it’s pretty stable and battery is still good. Also it would be nice if you would tell aprox. time of the ICS release  for desire S. Instead we all guessing for two months now.

  289. avatar Ketan Dongre says:

    I bought this phone on 25 April 2012. As 
    i was just getting into the aircraft from Chennai(India) to
    Jakarta(Indonesia), the phone suddenly just died. I tried to charge it but
    nothing happened, kept pressing the power button for 1 minute but no response.
    I have all my contacts and important files stored on the phone, and in an alien
    country, when i needed it most, the phone has let me down. I am very
    disappointed with HTC and for my purpose, i have bought a cheap Samsung phone
    until i get the HTC phone fixed. I hope i can get my contacts back atleast. And
    this is my first Android phone, expected a lot more from HTC. Very unhappy.

  290. Hi.. is there an app that can capture screen shot for my HTC Incredible S?

  291. I am buying the HTC vivid for At&t! I just wanted to know if anyone has tried to use this phone on the At&t prepaid service? If so does it work well? 

  292. avatar Abhishek Mitra says:

    My HTC Desire S loosing it’s body color, Service center says body paint not under warranty, charging me Rs.2000/- ($37 approx) for repair :(

  293. avatar JeckyllHavok says:

    It’s funny to see that a global player like HTC only has 2 employees for the blog and that it takes more than a week for them to answer

  294. avatar Yousef Abdekhaleq says:

    9/10* but u guys seriously need to talk about the battery life, its a phone. zzz any apps u suggest to make it longer/? i mean,battery save.

    • avatar Kev T says:

      The screen eats the battery, minimise the brightness to absolute minimum indoors this will extend the battery quite considerably. I can use the phone quite happily at this setting. Outdoors is another matter you will need to make it brighter but try to keep it to a minimum.

    •  When indoors, the minimum brightness is enough, when outdoors, use the Automatic brightness, consumes less battery than the manual one.

  295. avatar Main Man says:

    Hi!

    I just bought my brand new HTC One V. I’m lovin it.
    The only problem with it is that, it doesn’t have the carousel 3d effects.

  296. avatar sntaylo2 says:

    I love everything about my HTC Wildfire except that It has very little internal memory which keeps me from using a lot of the phones neat features or capabilities. Is there a way I could upgrade the internal memory?  

  297. avatar brent_diamond says:

    i bought my One X for 619usd about 1 month ago. i thought HTCDev unlock would unlock my phone, but it doesn’t. it voids a warranty that i never had due to importing it and it is too much work to switch between roms. i did not have this problem on the Samsung phone i sold to help pay for your phone. i hope that someone at HTC can leak how to get “s-off” to someone at xda soon or i will go back to Samsung and never buy HTC again. it won’t matter if you change your position later because this is the phone i have now.

  298. I think bought my HTC One X a month ago, and I have been really happy about it. When that is said, it do have some issues which occasionally pisses me off. The sudden reboots that I experience from time to time, livewallpapers freezing when I switch between the homescreens and that the device is slow considered the quadcore machine it is.
    These reasons can easely be removed or fixed, but you guys at HTC are too slow, when working on it. I could unlock my bootloader through the htcdev homepage, but that would hurt my warrenty, and I wouldn’t want that. Also it doesn’t give me S-Off, which is a pain in the a**, considering how good the phone would become if we were allowed to have full control over it, as the SGS III user will have.

    It’s a great phone, and the only reason I didn’t waited and got the SGS III instead is because of HTC Sense. But still, you guys should consider giving us the S-Off. In the end we aiming at the same goal as you are: The best Smartphone in the world, please help us make that a reality with the One X! 

  299. avatar Simon Page says:

    So if you spent more money buying a HTC Flyer tablet less than a year ago you get shafted beacuse HTC never sold enough ? Yet people over at XDA developers are working on ICS without any financial benefit ??

  300. avatar Darcman_44 says:

    Ever since the ICS update for HTC sensation 4G (TMobile) My phone has frozen, gotten hot versus warm and it restarts all of the time. I am happy that I could Chrome on it but Im honestly considering going back to Gingerbread. Its more stable

  301. avatar Kev T says:

    @HTC:disqus  
    Dear HTC DEV
    I have recently read the reports on HTC’s stance with regards to multitasking on the HTC One X/series.  I have the HTC One X and I love it to bits, its such a wonderful phone to use. BUT would it not be an easy thing to let the user choose if they want true multi-tasking by means of a check marker in the config settings?  Yes of course, I as a user would expect more battery consumption but if I want some programs to run in the background while doing other tasks then I should be able to have this option surely?

    Please can you add this option in the config options on the next OTA!

    Thankyou

  302. avatar Grzegorz Gutman says:

    THANK YOU HTC, just sold One X and bought again an iPhone. I don’t want any your phone ever again. Learn how to build with quality and a good customer service. Cheers.

  303. Bought an HTC(Sensation z710e) first time in my life but I am not completely satisfied. My phone has death grip issues and drops calls on full network strength when I use GPRS. WHY THE HELL DOES THIS HAPPEN???

  304. avatar varusaikasim mohideen says:

    Fantastic phone , amazing camera result. 

  305. avatar varusaikasim mohideen says:

    Fantastic phone, amazing camera result i have ever seen, hurray

  306. avatar Julian Doyle says:

    Seriously what is with everyone whining about locked phones? 

    I’ve never had an android phone before.  Bought a One X last week and figured out how to unlock and root the phone in a day from the excellent info available online. 

    Re-locked it installed an OTA update, then re-rooted it and restored from backup.

    If you are a power user and want the phone unlocked to play with then you will find a way.  HTC locking the bootloader is an annoyance at worst, nowhere near a dealbreaker.  HTC are trying to protect casual users from malicious software and ensure a uniform experience.  Do you hear iPhone users btching to Apple to make Jailbreaking easier? 

    Keep up the good work HTC I am really impressed with the phone.  Camera has made my point and shoot redundant. 

    • avatar HTCcanDERELIQUEmyBALLS says:

      Unlock, no problem….voids warranty and gives VERY little access to the phone. We want s-off NOT unlock.

      Your post shows how little an understanding of your phone/android you have. Can you flash a new kernel? radio? Is the bootloader unlocked? There are so many ways to get a better experience from these phones and the limited version HTC has decided to ALLOW us on the phones WE own is ridiculous.

      Your iphone reference is redundant, IOS is like windows….it’s a paid software owned by a company, android is OPEN SOURCE ie:freeware… free to be used, tweaked, rewritten, improved whatever you want to do with it. Ask for the source code and you get it….Try asking apple for the source code to IOS.

      Please try and understand what you are talking about before you have a go at people who know what they are talking about. 

    • avatar manfred elsing says:

      my 1x has the unlock;itßs rootet and i flashed it with the ´Charmeleon Rom!Absolute fantastic,much more dtails to use-Tweaks-I did this at my desire too,there it was-is-much wonderful and i have to day:great work HTC,thank you for the nice time in my live ,for thr experians und for the great 1 X!!

      best reguards

      Manfred

  307. avatar Pim oudejans says:

    Can you please put HTC Sense 4.0 on the HTC Sensation too? 

  308. there are couple of things that irritates me in my incredible s.Like, i cant rearrange icons in my app drawer as i want to. my phone has just two options to rearrange icons-alphabetically and date wise. and other that whenever i delete something from ‘downloads list’ it also deletes the downloaded item. i just want to clear the list not the item. otherwise its a great phone m very happy with my incredible s

  309. avatar HTCcanDERELIQUEmyBALLS says:

    For the love of god give us who want it s-off!! It is not an unreasonable request. And voiding warranty for those that do use the unlock option YOU supply is an absolute joke. My brand new one x wouldn’t even charge the first time I tried to use it, has been sent back and will continue to be sent back the second I find any flaw with it. Seriously dropped the ball on this one guys!!

    Listen to your customers or lose them, I’m sure the other manufacturers are laughing all the way to the bank considering how many HTC lovers I know have now forgone the brand entirely and sold off their devices. I will probably do the same when I finally get my one x back. For a flagship device it is really pretty pathetic to have so many issues in software, lots of build quality issues, non removable battery, no expandable memory and piss poor customer service.

    HTC, the “apple” of Androids eye….

  310. So so sad.  The signal strength on the HTC One S is Terrible!  For some of us.  I have been looking online after I found my new phone couldn’t hold a signal (from 4 to zero in 2 seconds).  I used to have a great signal just about everywhere but this was awful, It was a glorified camera.
    I only had a couple of days before I could get my old contract back so have returned it and am waiting to decide what to do next.  I am definitely going to consider other phones now and may even switch carriers.
    I see this issue all over forums, US and UK.  Please acknowledge it and FIX.  Upset that I haven’t seen this as a known issue from HTC.

  311. avatar Jehad H. Eid says:

    My current Evo 3D is my 3rd HTC phone. Like the first 2 before it, it’s working flawlessly. The Evo 3D is rock solid, very fast, very reliable, beautifully crafted, does almost everything except of course the cooking. It is simply a pleasure to use and indispensable in my everyday life. Now I am only waiting for the ICS upgrade which I hope will come this June as promised as I am in no doubt that it will transform the Evo 3D even further. Later on I hope to go for the current king of smartphones the X One which I bought and programmed for my in-law last week, just awesome. For now though, my Evo 3D companion holds the fort for me.

  312. avatar Dhaval says:

    I left Iphone and came to HTC and used the DHD for 1 and half year and was absolutely satisfied. NOW HERE COMES PROBLEM, I went and bought STUPID HTC ONE X,  the MULTITASKING is useless, i am just very very pissed off, I just cant wait for any other port like MIUI or AOSP so i can take of this Rubbish sense software, i loved the sense with my HTC Desire HD thats why i bought HTC ONE X, but i may have to just leave sense ROMS all together. if i can i might even sell my HTC ONE X as i am now out of my trial period and cant return it.

    As far MULTITASKING goes, HTC ONE X is FUCKING waste of TIME

  313. avatar Ae Ng says:

    HTC Desire HD. Are you aware how stupid it is that there is no physical button for the camera while taking self pictures? you end up quitting the camera app while still smiling stupidly and trying to fit your head in the picture… or aimlessly zooming in to your forehead without being aware of it. 
    I assume that ‘no one’ at htc really tested this… Other than that it is an overall perfect device really. very fast, slim, best phone I ever used. ICS should come out faster. thanks

  314. avatar tobeda says:

    I really wish I would have read all the comments about the HTC Wildfire before I purchased it.  I am so dissapointed and am now stuck with this phone.  It is completely awful.  Can’t do anything with it because the memory is soooooo low!!!!! Can not transfer anything to the SD card.  I hate this phone!!  Lots of program issues too.  It tends to freeze and stop working and resets itself. 

  315. I am an HTC One X (international version) user. I noticed that even if I have a number of a friend, whenever they call me, their number is displayed as unknown. Please advice as to why this happens?

  316. avatar Jane Hudson says:

    Vodafone gave my Uncle, who is an IT manager a HTC One X, free to renew his Vodafone contract! Previously he had a White, 64gb iPhone 4S. The HTC lasted tow days before he sold it on eBay and went back to his iPhone! The main reasons were; There is NO Battery percentage perminatly displayed, like the iPhone. The is NO autoexposure, so then when you are about to take a photo, you touch the screen and the phone automatcially adjusts the exposure, like the iphone, and that there is NO decent satnav app! On his iPhone he has a TomTom satnav with Darth Vader’s voice! WAY KOOL!!! In future software updates could you please address these failings! Thank you and best regards!

    • ASK TO UR UNCLE TO BE WITH IPHONE. HE DOESN”T DESERVE AN ANDROID DEVICE. If you need everything to be identical with iphone then better go for iphone. Android has its own unique features and let it be like android and not like ios. And FYI HTC has an widget which you need to download and it will show you the battery percentage pemanently on the screen …you moron. First learn to use a device and then come up with your comments.

    • avatar JeckyllHavok says:

      Jane, if you root ur HTC you can do a lot of cool stuff and customization to it, but due to the bad (and in some countrys illegal) terms of warranty you will loose waranty by doing so.

  317. avatar antipesto93 says:

    S-OFF ONE ONE X!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  318. avatar jay says:

    Can you please put HTC Sense 4.0 on the HTC Sensation too? 

  319. avatar Raj says:

    My HTC Inspire (unlocked ATT Phone) shows Desire HD and an Android Platform 2.3. Is this ok?

  320. avatar Simon Keen says:

    S-Off for One X!!!

  321. Really pleased with my HTC One X overall. One or two minor niggles:
    1) Please give an option to hide the three dots menu button that appears in certain apps – this is particularly annoying on fullscreen games, which often don’t use it at all anyway. I want to make the most of that beautiful screen! Maybe you could map the menu action to a long-press of the multitasking button.
    2) Improve the multitasking
    3) Keep working on the battery life!

  322. avatar Keith fowler says:

    I can’t believe that HTC would release the One x with so many issues, and some that are quite problematic.
    1, wifi reception from 10ft is less that half but my old desire has full reception at 30ft.
    2, network reception fails but will not reconnect without manual intervention.
    3, build quality issues
    4, widgets crash every couple of days

    I could go on and on

  323. avatar JeckyllHavok says:

    So i think we should make this public to some news sites, as it seems that HTC gives a sh*t on it’s customers, so long and no reply…

  324. avatar Kjell Olsson says:

    I like my HTC One X (grey), finally i find one smartphone, my very first smartphone too. One thing, i like to have a backup program, look like all backup-program need too root my phone, but i don’t like to root my new phone..

  325. avatar Kjell Olsson says:

    After the warrantyperiod i may root my HTC Ome X, because i need to make backup. but how to root, i don’t know ?

  326. avatar Kjell Olsson says:

    I have learned; never stop charging a battery before it’s fully charged.
    And that is a disaster now, because if i put my HTC One X on charging, it’s stucked there for about 3 hours or moore, even if the battery was half loaded before.
    Is it anything wrong with my phone, charging take very very looong time ?.

  327. avatar Agam Trehan says:

    I want mor SKINS FOR HTC DESIRE HD WITHOUT ROOT ANYONE PLEASE HELP ME

  328. avatar Irfaan Ali says:

    pls release ICS update for htc evo 3d..

  329. avatar Dimitris Ball says:

    htc one X: great – fast – internet & video at their best.
    2 drawbacks:
    a) Why there is no way to put a ring-tone in a group of people ? I group my contacts and want to know who is calling me the moment the phone rings. Do i have to do it manually for its and every contact in the group ?
    b) battery time. Got to keep charging it (in the car) to make it through the day.
    One day i was using the gps (Navigon) and i get this unbelievable (to me) message: The phone is consuming more energy than the car charger providing. The phone will shut-down. !!!

  330. avatar Tony J says:

    Hi, I have now owned a Desire HD for one year and all I can say it is simply the best, better than all of my previous phones.

  331. avatar hellmo says:

    Owner of a Desire S: About Sense: The default Sense 2.1 when buying and installing the phone looked veery nice. Then came the update with Sense 3.0 – It became too much carousels and animation of weather and stuff. Now awaiting the 3.6 update, hopefully all these “too much” will be gone. I will miss the curvey navigation bar and also the lock screen from Sense 2.1 – because the navi bar in 3.6 aint that much Sense anymore – HTC, bring it back!!! …anyway …I really love the Desire S – HTC is the best – good job  :-)

  332. avatar Eric Von Stetina says:

    I just need the ICS camera drivers for my Inspire, so the camera will work on my ROM ported from the One V. Other than that, I love my phone, and I love my Sense 4.0 ICS ROM.

  333. avatar Martin Guz says:

    The camera standing out of One X’s back is a design fail. It scratches very easy. Either the camera shouldn’t stand out or at least the lens should be made out of Gorilla Glass.
    Further the quality issues are annoying for a 600€-smartphone, the blue light of the softkeys is shining into the display, there are blue shadows visible when displaying dark content.

  334. avatar Ben Smith says:

    Hi i have a sensation xl and have git ics with sense 3.6, although i love the phone and the new upgrade is good but is there anyway more elements of sense 4.0 could be incorporated into it, like htc car for example as that looks awesome. cheers.

  335. avatar . says:

    I updated to ICS on my Sensation in April, and the new software has made my phone far worse. Battery life is unreliable, the phone randomly reboots if battery drops below 50%, then “updates” all my apps (despite me doing a factory restore to try & fix this).

    Reading various Android forums, I can see that I’m not alone in experiencing these issues – something  HTC don’t appear to be prepared to acknowledge and aren’t planning on resolving any time soon (if ever) – they just want you to buy a replacement phone

    • avatar JeckyllHavok says:

      My personel tip: s-off and root the device and put a custom rom on it, there are non-HTC devs out there that offer a mouch better support for free as HTC does

  336. avatar Pranav says:

    i had htc one v (worst phone on globe) in ten days i have changed the phone 4 times each and every time some new problem comes… i think htc have earned a lot in ten years and now they want to drop there brand image so they are putting such phones in the market… never ever go for the HTC phones

  337. avatar Abhishek Suresh says:

    I have a problem using this HTC Desire HD A9191!

    It’s the HTC Nav app that auto starts (i guess its part of the locations app). Even more annoying is that now its asking me to purchase a licence for the premium nav portion every time it autostarts. This is an awesome phone with a VERY annoying feature, if it can’t be stopped!!

  338. avatar leeshinloon says:

    I wish that HTC will become a company like Apple And Samsung.I think this is HTC’s challenge-To make smartphones as prefect as Apple’s smartphone and Samsung’s smartphone!
    Well done,Htc.You are going to change the world if you listen to your customer’s thoughts and put more effort in making smartphones!

    Don’t forget to test it as many times as you can before you sell it on the market.So that your customers will love it very much.Believe me,HTC.You are really going to change the world!

    HTCFanboy,
    Daniel Lee

  339. avatar Selim Marcos says:

    gives us access to the boot, allow S-OFF

  340. avatar Evgeni Belin says:

    Please unlock AT&T HTC One X bootloader.  Locking does not prevent us from doing things, just makes it annoying and inconvenient.  And annoyance does not translate well to loyalty.

  341. avatar Ahmed Mohammed says:

    i can’t move apps to sd after last update 2.3.5 on chacha 

  342. avatar Raamis says:

    i have a sensation 4g and still haven’t received an ICS update. any particular reason for that?

  343. avatar russell pennington says:

    The phone is ‘OK’.  This was a beast of a phone less than a year ago.  Was expecting ICS to make the camera usable (andriod issues mainly). 
    Feel utterly let down on the time it has taken to update these handsets.  Off contract in a few weeks, and looking for a new handset.  Due to my experiences with the wildfire and EVO3D, i’ll be looking at the Galaxy s3 instead of the one X. Nice one HTC, hope you learn to service customers better in the future.  Such a shame as the hardward is awesome.  But without the updates, it feels like your just another unit shifter.

    • avatar rvichar says:

      Samsung updates are even worse. Have you ever had an galaxy phone ? It was a nightmare just getting my captivate onto gingerbread. Part of this problem isn’t solely HTC but rather the Carrier customization and testing which they aren’t willing to finance. Also Google should help out with the defragging more, it’s slowly improving with ICS.

  344. avatar glukosio says:

    open it!

  345. avatar khuram. mana says:

    htc world best phones and so so so ood htc desire no more

  346. avatar khuram. mana says:

    htc desire so good phone no moreeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

  347. avatar khuram. mana says:

    i want talk with your chef ( peter chou )plz send me phone number or email adress

  348. i carry htc rhyme,i love the accessories and i do not know why u don’t put the accessories of the rhyme in the other phones people will love it and iam a boy by the way 

  349. I love HTC but i must say the flyer is nice just hope the guys can hurry up with the android 4.0 before sumsang and iOS out class us .please htc please

  350. Please increase the battery life of One X!!

    It runs just 16 hours…:(

  351. avatar Gajaba Weerasignhe says:

    please enable more customization options on the htc sense relating to visuals, (transitions and wallpaper scrolling). Im missin wallpaper scrolling on my desire hd..

  352. avatar BrooklynBeka says:

    Wondering why my finally here HTC EVO 4G LTE didn’t come with a manual like every other phone I’ve had??? I’m confused about some things AND? no manual. 

    • avatar rvichar says:

      To save paper. There is a built in users manual on the one x and it’s great. Just go to the icon called “show me”

  353. avatar Dean Brown says:

    I have had the HTC EVO 4G for 2 years.  I have enjoyed the phone very much,  but if the software is not easily upgradeable to newer and better Android versions its obsolescence is almost guaranteed regardless of the hardware benefits.  Since I am at the end of my contract I will probably transfer to iOS6 and the iPhone even though I like the HTC hardware design and benefits better.  

  354. avatar Frank Kroeze says:

    Enable S-off for one x trough HTC dev

  355. avatar Kenya Graham says:

    EVO 4G LTE:
    Hotmail client / Hotmail via ActiveSync: Fails to sync most of the time. Not able to send email via Hotmail account at all.
    Allow for pinch resizing.

    Car Dock: Bring back the search features that EVO 3D / 4G had.
                    Allow the status bar to be seen.
                    Allow for Portrait mode like EVO 3D / 4G had.

    UI: Allow for landscape mode on the home screens especially when car docked (and the Car Dock app not running). Currently the home screen will work in Landscape after exiting the Car Dock app but it will not stay.
    Bring back the quick access to the radios via the notification bar

    Bluetooth: Very slow to automatically connect media profile to my car (2010 Acura TL). Relatively quick to connect phone profile

  356. avatar FlexPlexico says:

    I have now had my One X for two months. I really like the phone, but … the HTC-stuff/Sense drives me crazy. 

    Example: HTC Locations sucks compared to Google Maps. Of course I can just use Google Maps directly but when I use the calendar then it goes to locations. Same thing with the dialer/phonebook. Why did you spend time and money on Locations? Especially since you do not have a chance of delivering maps/streetview/3d of the same quality as google worldwide.

    Why does the phone play a tune when I turn it on? If I am sitting in a place where I do not want to make noise, then I cannot turn the phone on or off due to the tune. This is 2012. Everybody knows the phone can play music. No need to advertise it that way.

    And then there is little stuff. Like the calendar widget I have it on my home screen. Why have you put in just a little bit more spacing in the calendar than the standard google widget? Why? I means that I can show one less appointment on my home screen compared to the google widget.

    And little stuff like the clock app, which takes 2 secs. to load due to the 3D globe animation. Why spend time on stuff like that.

    And the silly beats stuff. I have never used the phone in anything but “Beats off” mode but it still takes up space in the notification bar.

    HTC you make wonderful hardware but you provide little value in all these customizations. I think your dialer is nice with the easy search for contacts compared to the stock android dialer. But most of the things you have changed are just for show. For those things you provide no value over the stock android UI.

  357. avatar rvichar says:

    Has anyone tried to fix the multitasking? Slow / 0 updates or lack thereof on ROGERS Wireless since launch. Panoramas don’t stitch properly, zoomed in photos are a bit blurry. Don’t get me wrong I love this phone but it would be perfect if I can switch between apps seamlessly picking up where I left off without page reloads, refreshing etc. Ps rate my phone link didn’t work for me from the one x.

  358. avatar Sharath Gujar says:

    I have htc one v…. i like the phone lot….the problem is when i send the files form Bluetooth to my phone i cant transfer more then 5mb and its goes to phone storage…..i need file to sd card……..how can i do that one?

  359. avatar Jurij Kocjan says:

    Please improve the following on HTC One X:

    - camera: yellow tint, which can be improved by lowering saturation, but then as a result I get too bright pictures (comparing the pictures to sensation xl, then sensation wins, because it produces more life like colors); HDR does good when taking landscape pictures, but when I take a HDR picture with objects in motion (lice car, people, bicycle,… ) then this objects get layered, e.g. arms are duplicated and transparent and so on… on sensation xl this doesn’t happen; my previous iphone 3g made better pictures and it was 4 yr old; in low light conditions video and pictures have a very high noise

    - battery: I got max 21h out of it, but that was when I didn’t use it for half a day, on my normal daily use (browsing, wifi, facebook, gmail, weather, calling, sms, mms, pictures) I get max 6h or even less; recharging takes 4 hours or even more

    - mms: thumbnail size of received pictures, what is it with this picture compressing and low mms video resolution? I see this problem only on HTC devices, my old iphone had no such limitation and compressed no pictures when sending or receiving, so I got and send pictures in their original size, same with mms video (my wife’s old samsung had better quality mms videos)

    Will you review my post or this is something that HTC doesn’t care about? I switched from iphone, because I thought that I would get a far superior phone with the best camera and overall performance, but the above things make me very unhappy with it.

    I also sent this to HTC support (through htc support site) two weeks ago and I didn’t get no notification that they received it. When I contacted apple’s support for my iphone, I got notification back immediately and also the answer shortly after. Take this as a superior customer relationship experience, opposed to yours where I even don’t know if htc support got my complaint.

  360. avatar Jurij Kocjan says:

    Just one more thing, according to my current HTC experience, this sentence “We take customer opinions very seriously at HTC” is completely not true.

  361. after read all comment down there, seem HTC smartphone ( the newest models ) got so many prob, hope you guys in HTC take note about this, i really love my EVO 3D and cant wait to get ICS update….

  362. we want HTC SENSE 4.0 on our HTC SENSATION XE!!!

  363. avatar Billy Xu says:

    we want HTC SENSE 4.0 on HTC SENSATION XE!!!!!

  364. avatar Peter Watson says:

    I’ve had 2 HTC desires and 2 HTC sensations – ALL had a problem with HTC Sense re-setting continually.  This is now beyond boring and am thinking of getting Galaxy S3.  Any ideas before I jump ship?  Help desk and repair process as much use as chocolate fire guard !!

  365. avatar Kevin J. Wangler says:

    Went to review my phone, and it’s not even listed. Is HTC pretending the EVO 4G LTE doesn’t exist? (I wouldn’t blame them — my review wasn’t going to be positive.)

  366. Today I bought the HTC Desire V in singapore. However it’s first sim slot doesn’t getting network. Intially it worked and then suddenly network disconnected. I tried sim swap and confirmed that sim is working. Kindly advise.

  367. avatar MarlenaRosie says:

    If I purchase an unbranded HTC Rhyme gsm will I be able to update it to ics somehow?

  368. to be quite frank my htc wildfire s is not worth half the money i paid for it! it freezes, shuts itself down, the battery gets so hot that it becomes uncomfortable, the internal memory is practically non existent yet you have no facility to send to a 16gb sd card, htc sense keeps not allowing me to sign in, facebook for htc sense has disappeared and however much i try i can’t get it back, etc, etc! this phone has so many problems and they’ve been there since i bought the damned thing. i thought that perhaps it was a problem with my handset but after reading through thousands of posts and talking to phone shop sales staff, it appears it’s a problem with them all. i phoned c.s to be told that the wildfire s was not top of the range as if  at £140 it shouldn’t work! i am disabled and on benefits but i NEED a phone to stay in touch with the outside world and i simply can’t afford a new one. i am so angry and disappointed i can’t express how much! when i finally do save enough to get a new device, it certainly will NOT be a htc!

  369. I’m really waiting for Android 4.0 ICS OTA upgrade for my HTC EVO 3D X515m in Vietnam, please tell me when it could be possible?

  370. avatar CiprianTapaszto says:

    Hy. I heave a big problem with my htc phone. I heave an HTC Sensation XL, i broke the screen of it. I’m from Romania and i don’t find any screen all over the country,about 2 mounts i searched. Please tell me what i can do ? If i don’t find a fast solution i tell everyone in romanian forums to not buy this phone.I am irritated because i can’t use my phone for 2 mounts because i can’t find a complete screen(+ touchscreen) all over the country. I find something in China on ebay , but i don’t heave trust to buy from there.I wait your answer ! THANK YOU !

  371. avatar Habib Ali says:

    My HTC Sensation Z710e was a waste of money, I’ve had to root it, install a custom ROM and fiddle with tweaks JUST to get it to run lag-free. It DEFINITELY sucks that there is no official Sense 4.0 update for the Sensation when Developers on modding sites have managed to make it run with only Wifi-Tether and HDMI-out as issues. LOL and I can’t even use my phone that I paid £350 for to do everything I bought it for, i.e MULTI-TASKING, having apps at hand on different screens as EVERYTHING drains the battery. It’s ridiculous. I had a HTC Hero before my Sensation and even THAT was more reliable. Seriously HTC, take a look at what the independent android developers are doing on forums such as XDA-Developers, and instead of just releasing new devices left, right and centre why not give proper support to those customers who paid money for a phone only to find that a few weeks later a better version was out. 
    I will certainly be selling my Sensation and DEFINITELY will be buying a Samsung, possibly an S2, because the damn Sensation has depreciated so much when at one point it was a flagship device. The S2 even has 1gb of RAM (like the One S/X) and to really top it off has the Super Amoled Plus screen, and BETTER BATTERY LIFE. It SUCKS, because I love the HTC Sense UI and hate Samsung’s Touchwiz, and so I’ll be buying an S2 and putting a custom AOSP ROM on it. HTC have majorly disappointed me, I will certainly not be buying from HTC again. 

  372. avatar tungy thanh says:

    Dear HTC firmware developer(s)

    Can you please add more language to your smartphones’ firmware? I mean c’on in this time and age, most of people who own a smartphone (HTC One X for example) can speak/write/read more than just one-two languages from the area. We (HTC users) really need a phone that can keep up with us. There are users in the UK who fluent in English/Japanese/Thai/Vietnamese and vice versa, who has to download and install so many different third-party applications so they can write in the language they wish. I have 3 different third-party keyboards on my HTC One X, which is a massive pain to switch between them, and this is not “intuitive” or “smart” or “One” at all!Just to mention the competitor Apple iPhone has more than 50 official system/writing language to choose from, so does Samsung phones, and Blackberry although they don’t ship with all the language they allow users to add their own official system language or keyboard, which myself and I bet thousands of users out there find extremely useful. This is not a hard task, I think HTC already had different international firmwares why don’t you just combine them (I know this will make the system heavier, more complex) but a few hundreds extra Mb doesn’t really mean anything when you have this amazing phone. Better yet, let the user decide what language to keep and delete the others.Please look into this, I’m sure you’re trying to make your phone(s) as universal/intuitive/smart/competitive as possible right? To increase product output of course; then why stop at a few regional languages?Regards

  373. avatar absolutlegend says:

    My HTC sensation was fine until I updated the software and now it is TERRIBLE. I’m getting more and more annoyed with how slowly it runs, how much it crashes and  I hate the new interface as well. Basically- sort it out.

  374. avatar MelanieW says:

    Please find me a replacement for  VOICE DIALER!!  I use my Bluetooth all day.

  375. avatar Shaheryar Jawaid says:

    my htc evo 3d screen keeps on turning on even its locked and i don’t even touch it.. any solutions please?

  376. few days back i bought a htc one s from a friend, the kernel version is:3.0.8-01136-g9d2ad31 root@@ABM012:disqus #1 SMP PREEMPT wed Apr 25 19:50:43 CST 2012…is this phone rooted??? please help!!

  377. avatar Haryo Timur says:

    i have HTC One X it fast but the multitasking is very bad, it always close my browser when move to other apps, facebook also closed by the os when we move to others apps, i have HTC flyer and it does not have behaviour like the One X does, its very annoying and frustating.. please  HTC bring back the multi tasking android have …

  378. avatar Nuta Lucian says:

    I have HTC EVO 3D since feb 2012 :) best phone that i ever had:D can wait for ICS update here in Romania

  379. avatar Bopity says:

    My wife got the Samsung Infuse.  I got the HTC Inspire. As usual, she was right. The compass doesn’t work.  When I told them they said they hadn’t heard there was a problem. Kinda weird to answer a letter you haven’t read. 

    It keeps killing the SD cards. 

    Battery life, well uh, forget it.  

    It gets so warm when used as a navigation tool, it stops charging.  Without continuous charging while using GPS Navigation the batter won’t take you to the nearest 7-11.  

    Other than that and a host of other annoying problems, it’s perfect.

  380. well i was wondering if anyone can talk me through how to to this: 
    i can recive messages but as soon as i click on then to open and read it just loads for ages and i dont get to read my texts. i can only send messages if i create a new one myself HELP !!

  381. avatar ronnie176401 says:

    I have an error that shows up that says, “Authorize HTC Sense” What do you have to do to get rid of this?

  382. avatar Richard Schlamowitz says:

    Newest update to the incredible 2 has made my once perfect phone almost useless. Please fire the idiot that is responsible for not testing the update!

  383. avatar Aqua says:

    I’m having a promblem I downloaded zune onto my computer plugged my htc arrive into the usb and i was updating my phone and it was restoring and I accidentally unplugged it and now it restarts to the htc landing screen over and over again please help i dont know what to do

  384. I like my phone for the most part. But what I don’t like : Updates take waaaay too long to be released. It’s that reason alone that I may consider never buying an HTC product again. Battery life issues. Burns batter bad. The culprit? I think it’s none other than Sense. Last but not least… Locked boot loaders. I’ll tell you what. If that ICS update isn’t out by this Monday I’m strongly considering rooting my phone, installing Cyanogen ICS and screw the warranty and HTC. I BOUGHT this phone in Oct because you guys said you would release ICS for the Evo 3D. 9 months later and the Evo V has had it for a month now? Come on! Never again. It’ll be Samsung for me next time. Besides I can have the beautiful ICS and use GO Launchers superior interface.

  385. avatar Tebeth Zunze says:

    i got a HTC Smart, model F3188 and believe you me it got me frustrated for one simple reason, i an not download WhatsApp on it. i have tried more than a million times but it just downloads and then says file can not be read..i mean seriously?? I was expecting the phone to be perfect and it proved me wrong. The battery is also another a problem that has to be worked on because at the end of each day it goes flat.

    So if there is any way that can be used to download WhatsApp please do help. Other than that everything else is ok

  386. avatar Aadil Wazir says:

    Just bought an HTC Desire C and the speed of the phone is incredibly slow. Like other good companies at least put a decent processor and a better camera on a budget phone and don’t forget to include flash. TOTAL WASTE OF MONEY!

  387. avatar amankumarsharma says:

    Bought a HTC Sensation around a couple of months back trusting HTC to provide ICS update soon but terribly disappointed in HTC as they have not provided ICS update in India for Sensation yet, 

    Secondly the phone has a poor build quality and it creaks from everywhere you touch it, as the back panel does not fit properly. I had raised it to HTC India customer care but they are obvious enough to tell me that they are least bothered.

    Despite being a well documented and recognised issue with HTC Sensation, India HTC Customer Care just does not want to admit it and provide a satisfactory resolution. It has been around one month now since I raised this issue with them but till date no resolution.

    A very disappointed HTC customer and a very determined one also not to buy HTC ever again.

  388. Hello HTC people…….can u look at the below mail and have some one to reply on this or atleast acknowledge this mail……… I think no one cares regarding service at HTC……….

    –Forwarded Message Attachment–From: dhanrajrajbhar@hotmail.comTo: asia_pr@htc.com; htcpr@wagged.com; htc@nelsonbostock.com; in_service@htc.com;
    Subject: RE: Technical IssueDate: Mon, 25 Jun 2012 17:53:14 +0530
    .ExternalClass .ecxhmmessage P{padding:0px;}.ExternalClass body.ecxhmmessage{font-size:10pt;font-family:Tahoma;}

    Can some one please reply back to this, or atlease acknowledge this mail. Sorry to mark the mails to others as this is getting frustating day by day. called the service center for the 10th time today and it took me 3 attempts to get to and customer care executive. The first one irfan disconnected the call at 06:20 mins. The 2nd call seems like no one responded for more than 2 mins from the other end evenafter picking up the call. The third one was answered by Omkar, who seemed to be over smart coz he was telling me as if i have made a mistake be calling the customer care number. Even after asking him several times to handover the call to his supervisor, he repeatedly said the same thing that ‘I cannot hand over the call. And even they would give you the same reply that i gave’ Thanks,Dhanraj Rajbhar+91 9819328555 From: dhanrajrajbhar@hotmail.comTo: asia_pr@htc.com; htcpr@wagged.com; htc@nelsonbostock.com; in_service@htc.comSubject: RE: Technical IssueDate: Thu, 21 Jun 2012 01:50:51 +0530
    .ExternalClass .ecxhmmessage P{padding:0px;}.ExternalClass body.ecxhmmessage{font-size:10pt;font-family:Tahoma;}
    Hello All, Can some one reply to the mail, or do i need to get the top authorities. Also please let me know if i can get an upgraded handset, as i think sensation is not performing as expected. Getting to the service center everytime is very painful. Thanks,Dhanraj Rajbhar+91 9819328555From: dhanrajrajbhar@hotmail.comTo: asia_pr@htc.com; dhanrajrajbhar@hotmail.com; htcpr@wagged.com; htc@nelsonbostock.com; in_service@htc.comSubject: RE: Technical IssueDate: Mon, 18 Jun 2012 16:17:54 +0530
    .ExternalClass .ecxhmmessage P{padding:0px;}.ExternalClass body.ecxhmmessage{font-size:10pt;font-family:Tahoma;}
    Hi There, Is there any one who can respond back to the mail. In addition to the below mail, i would like to let you know that i had called the India service @ 18002663566 on Thrusday and i was assured over the call that i would receive an response within 3 day for which i am still waiting. Today i again called the service center and had a word with ‘Pooja’ who told me that she has no updates for the request. Marking the mail to all the contacts available and i am getting response from no where……not the call nor the mail to asia_pr@htc.com in a hope that at least some one would reply. Thanks,Dhanraj Rajbhar+91 9819328555From: dhanrajrajbhar@hotmail.comTo: asia_pr@htc.comSubject: RE: Technical IssueDate: Mon, 18 Jun 2012 10:21:01 +0530
    .ExternalClass .ecxhmmessage P{padding:0px;}.ExternalClass body.ecxhmmessage{font-size:10pt;font-family:Tahoma;}
    Hello All, Can i receive a response on this. I can be contacted on +91 9819328555 Thanks,Dhanraj Rajbhar9819328555 From: dhanrajrajbhar@hotmail.comTo: asia_pr@htc.comSubject: Technical IssueDate: Fri, 15 Jun 2012 13:11:02 +0530
    .ExternalClass .ecxhmmessage P{padding:0px;}.ExternalClass body.ecxhmmessage{font-size:10pt;font-family:Tahoma;}
    Hi, This is Dhanraj from Mumbai, India and i am a HTC lover since HTC had come in India with HTC touch. I was really very much annoyed with the quaility it provides. After Touch it was legend which also was awsome and still i am using it. After that i had purchased a sensation in August 2011, which gave me lots of trouble. Since i have purchased sensation this is the third time i submitted it to the service center. It is very painful to travel around 50 Kilometers all the way to submit the handset to the service center. Two times i had submitted the handset to SALORA international, Dadar and yesterday i had submitted it to SAP Mobile Service Center, which was pathetic. As soon as i entered the center it was like a fish market and lots of rush. HTC can afford a dedicated service center, if i am not wrong. It had sony, blackberry and dont know what else service at the same place. And they can even arrange for a XEROX as the person over there is shouting and saying everyone that please get XEROX of your bills. Now let’s come to my handset problems: Yesterday was the third time i had submitted my handset for the same issues as below: (1) The phone automatically reboots.(2) After browsing for long i.e. around 15-20 mins or after exiting from some of the applications, it takes me once again to the start screen where we get a HTC logo (reboot screen).(3) Screen becomes unresponsive sometimes after i get it out from my pocket to answer a call. For the previous 2 times the panels have been changed everytime, but still the problem persists. Also i would like to know what is the use of ‘Tell HTC’ feature, as i have done it everytime and got no response any time. This time i want the handset to be replaced or get my amount reimbursed, because after this kind of response it’s very hard to stick with this brand. Wainting for an response. Thanks,Dhanraj Rajbhar

  389. avatar Abhishek Srivastava says:

    Hello Darren,
    Can you please share some update on the availability of the ICS upgrade for Incredible S in India? I understand that it is being worked upon but is there a definite timeline..
    Bye

  390. avatar Petru Pop says:

    Hi HTC people! Can you please help and fix the sync option. it’s resetting. I set facebook and skype for no sync and after a week or two i find it changed back to sync again. Why? Is a 4.0.3 and 3.6 on a sensation xe. i like to have only one contact list, and what is the idea with linking the contacts. Please make it stop, is so annoying. 

  391. avatar Nedim says:

    Before I got HTC Desire HD I had had several phones including the first version of iPhone. As an iPhone user I had a lot of problems to get used on environment, i still miss iTunes since I listen a lot of podcast that has become the main source of information that I get. However last year and so I have been more then happy with HTC Desire HD. Phone has almost everything I could think about. The most important is hi quality over all. It works perfectly so far I have not had a single incident that would forced me to restart the handset. Despite the fact that I put my DHD in same pocket with car keys I can not find a single dent or any other sign of physical damage. I hope that this phone is going to get proper ICS upgrade that is going to allow me using this phone next two years because I do not need better phone. This is like an old VW Beatle just put fuel&oil and drive . HTC thank you for wonderful experience 

  392. avatar Ahmed Abdurahmanov says:

    Hello HTC people, can anyone advise why FriendStream’s Peep [twitter] for HTC does not work? When I bought my HTC Sensation Z710e almost a year ago peep worked and after some updates (don’t know exactly what updates) it stopped working. Any solution? Plurk on FriendStream and Twitter for Android work well though. Facebook and LinkedIn are blocked by our provider but they also used to work with FriendStream’s FB for HTC and LinkedIn for HTC regardless they are blocked. I tried to clear app data, reinstall app, yet no positive results. Shall appreciate if i get a proper help. 

  393. ello =)) Sensation XE upgradeable to HTC sense 4.0? thanks =))

  394. avatar Jay Shurman says:

    can you please release the source code to your kernel 3, i have a HTC desire s here badly wanting ICS as the rollout is apparently never coming, Samsung released their sources for some phones even before they released the physical phones with some variants of the SG3!! HTC needs to wake up and keep the home brew crew happy or their gunna find all the “people in the know” recommending other brand phones due to better client interaction and support! id like to say my next phone will be a one XL but the sg3 has better support from the manufacturer and thus has created a buzz which will keep the products being favoured for some time to come….

  395. avatar Kiyadh Burt says:

    Hello, HTC Inspire software upgrade to 4.0 ice cream sandwhich would be appreciated!

  396. avatar SoNotAmazed says:

    I am on my 6th HTC Amaze and all I can say is the camera works great. The phone however has been a huge disappointment. I have never been so disappointed in a product. Every replacement continues to have the same issues so that tells me it must be an issue with the phone. I want a refund!!!

  397. avatar Tobias Brodd says:

    Hey! I would like to see more cool features in HTC Sense, and not only for the newest devices. And faster android updates to the phones! And a more stock android experience. Because at this time, HTC Sense is beautiful but a very heavy android skin, but it’s not as heavy as before HTC Sense 4.0, which I think is good. But don’t remove the beautiful widgets and don’t remove to much from the HTC Sense visuals. 

  398. avatar Virag Jasani says:

    I have HTC Sensation XL. After ICS update and HTC Sense update, 3.6, the messages app has gone wrong. I can only see the conversations but when i try to open any, it will keep loading for hours but the conversation just wont upon. Tried restarting the phone, killing the messages app and restarting the app..nothing is working. Kindly suggest a solution.

  399. At times my text conversation will scroll up right to the top for no reason, and I have seen many others online mention they’ve had the same problem, with different phones. However, you might’ve fixed this with Sense 4.0, I don’t know. 

  400. I dropped my Flier in a river. It was in The water for 20 seconds and nothing happened. Awesome it works I just unlocked it with the ring. Thank you HTC. 

  401. avatar Main Man says:

    I’d love to see 3D effect on the One V.

  402. avatar tom says:

    HTC DESIRE S 2011 model Great phone but one annoying feature that will probably stop me from going for another one once the contract is up, that is it crashes all the time. The operating system should be more stable. there is no excuse for this poor reliability. Poor reliability means that you lose customers, which is exactly the reason i replaced my old HP laptop with a Toshiba, rather than buy a new HP.

  403. avatar becky7492 says:

    how on earth do you remove the annoying ring as the lock screen?? its the worst update! i much prefer the previous slide down version. very unhappy with it. useless.! :(

  404. avatar becky7492 says:

    HTC know how to make alot of people ticked off. Useless updates! :(

  405. avatar Eko Jaya says:

    I have a issue with LCD flex/ripple it is normal or defected?

  406. avatar lucky raut says:

    The over heating problem on HTC one X is annoying. my fingers burn after just 10 minutes of gaming. This is looking like HTC cheated us. 
    I dont think any of us payed the high price of HTC One X just to find out you cant use to the fullest.

    HTC should fix this or atleast provide a replacement.

  407. avatar ahmadjie79 says:

    just i want “live wallpaper”  on my HTV One V…

  408. avatar inandoutagain says:

    Without HTC Sense to find, locate and backup my phone, I will switch to the iPhone when my contact ends in September.

  409. avatar Patrick says:

    “There has been overwhelmingly customer feedback that people want access to open bootloaders on HTC phones. I want you to know that we’ve listened. Today, I’m confirming we will no longer be locking the bootloaders on our devices. Thanks for your passion, support and patience,” Peter Chou, CEO of HTC

    Please S-Off your devices as promised, your unlock is not a true unlock and it is still heavily restricted. We can’t flash official RUUs in this weak htc-dev unlocked state! Please fulfil your promise!

  410. avatar dAverkTv says:

    wanna S-Off
     

  411. avatar Mixalis Kapetanakis says:

    LOVE my one x but I can not understand why htc lock the bootloader.
    This way the company loses customers, especially now that there is strong competitionPlease think about it again and have s-off to  our phones 

  412. avatar AdamLange says:

    I would like to know what is the definition of “may void some parts of warranty” when unlocked. This kind of statement is not applicable by European Union Law. , if i cant unlock it because i will loose warranty in fully, then where i can give up my hox and get money back? 

  413. avatar Sagi Golder says:

    S-OFF Please!!!

  414. avatar Samuel Uwajeh says:

    i love htc chacha b can’t seem to access my sd card contents.
    pls, how do i view/access my sd card content.
    its very urgent!

  415. avatar Pedro Pereira says:

    I sell my white one-X, like new, reason is because htc restricts s-off…. going for s3

  416. avatar Leo Bilagher says:

    Great initiative, I would love to have s-off on my htc one x, thanks!

  417. avatar Richard Martin says:

    S-OFF please.

  418. OMG, so many complaints in here. but to be honest id expect nothing less, not because HTC suck or are crap, but i worked in the Mobile industry for 8yrs and people just whinge and complain about the smallest stuff with phones. Lets remember people these things are man made and are not perfect….

    i have just purchased a ONE XL here in Australia and LOVE it, best phone i have ever owned – so far…  
    does everything i want it to do and oh so much more!!!   Yes there are some things it could have or do that it doesnt, but over all its frickin brilliant!!! 
    I Love my HTC and would highly recommend it!! 2 thumbs up from me…

  419. For first time after 4 years,i want to leave the samsung android phones kai go to htc one-x.But..the locked bootloader of the one-x is problem for me and for this reason i think my selection will be for another time the samsung (s3)  (:   unlock it!!!!! give us the S-OFF

  420. avatar Roy lovelock says:

    s-off is a must, but also the failure of releasing accessories is a kick in the teeth for early adoptors., htc advertised the desk dock with cases and they have yet to materialize, 3rd part items are now the only real accessories for the device.
    also why do you wait a fortnight to release firmware to the uk – last time i check we are a part of the EU – EU gets the updates but UK has to wait???!!!!

  421. avatar 将夫 曽碩 says:

    the thingy is that htc sense consumes lots of battery. so, plz make it much much better performance and battery life. So, i stay on HTC phones for next phone.

  422. avatar edjohnson says:

    Hi , my HTC Wildfire is running very slow.i don’t use much applications on it. yes my saved texts are 1000+ in inbox…still , it takes much time to open any particular application …buffers always. can i run it faster ? if yes , then how ?? please help me out…:(

  423. avatar edjohnson says:

    also..poor battery backup ..but i love my HTC ..

  424. Htc Desire HD, had the phone for almost 2 years now and i love it. The battery life is terrible as everyone tells you and have to charge daily on normal use but this phone is still keeping up with the newer alternatives. It is that bad that i have the option to renew but cannot find anything that seems like an upgrade.

  425. avatar Mr Dawson! says:

    Is there a bug draining the battery on the HTC one S ? im getting about 10 hours out  a full charge with moderate use and no gaming. i love the phone but this battery life is killing me :(

  426. avatar cellhead says:

    I like my phone, hardware wise, Rezound, but am extremely disappointed by the fact that we were promised the ICS update the beginning of the year yet more than halfway through the year we still don’t have it. You need to get this done quickly before you lose me and I’m sure many others as customers!!!

  427. avatar Billy Xu says:

    HTC Sensation, XE, and XL deserves to get Sense 4.0 update and they also should get Jelly Bean update if these phones can support the software.

  428. I am a Desire Z user from Turkey. There is one thing i am sure of is the i will never buy HTC product again.

  429. avatar Puhi EightySeven says:

    You guys need to make a simple way to downgrade from ICS to Gingerbread. ICS sucks all the life from mine (and others) Sensation XL. It has killed our phones and they are unusable. I presume it will be in the shop for 3 weeks because the XL can’t support something that HTC said it could. I suggest (and I guess others suggested this) that you take back the ICS and make it work. (Issues I had since I used ICS : Phone jack not working. Slowness. Battery dying. Can’t mount phone. Lag when typing). There is nothing wrong with my phone, just the crap you guys said we could have. I would thank you for your hard work of creating it so that we could use it…but clearly harder work should have been put into this.

  430. avatar Scott Tetz says:

    My Inspire spontaneously reboots every 10-15 minutes, I’ve even switched my device with a warranty, wiped the memory dozens of times, changed the battery and changed my memory card. I’m at a loss. I’ve sent probably thousands of reports to HTC. 
    This error has been the most recent “smd arm9 has crashed” The battery life is atrocious, I do get many dropped calls and my phone does overheat constantly. It isn’t rooted, no exotic apps just bland music and social apps. I cannot wait to get out of my contract so I can switch. These aren’t just annoyances, they seriously impair the function of my phone. I will take stable over fancy if it means usable. Right now I cannot rely on anything with the phone except for frequent reboots and battery loss. 

    • avatar Dinkyrools says:

       what a load of bollocks

      • avatar paulf78 says:

        > what a load of bollocks
        How do you know that?  You’ve posted a lot on here Dinkyrools and I can only assume that you’re either a blinkered HTC Fanboi or a paid HTC Shill.  Who are you to denounce someone’s experience as “bollocks” or “ABSOLUTE TOSH”?

        It is interesting that the vast majority of comments on this thread are deeply unhappy customers reporting rather serious problems with their handsets, along with a lackadaisical effort from HTC to rectify things.  Even if, say, only 50% of them are genuine, that is still a big ratio of unhappy to happy.  If I was HTC, and I wanted to stay in business for any noticeable amount of time, I’d be deeply worried about this and be hurriedly doing something about it.  There are only a few companies out there that can repeatedly treat their customers like crap and get away with it, and HTC most certainly isn’t big enough or crucial enough to be one of them – no matter how good you, Dinkyrools, think their products are.

  431. My  HTC Desire HD is far behind compared to end devices running ICS….. please update our phones for US.

  432. avatar PRASHANT CHAUDHARY says:

    my htc doesnt connect to my HTC sync manager in pc :(

  433. avatar Husnain Ali says:

    overall wildfire S is okay
    but the small amt of internal space provided is a big problem, Also a no of useless apps for social networking should be on users discretion whether to intall or not, e.g plurk, twitter, facebook etc

  434. Any News about ICS Update for Incredible S in India ?

  435. avatar Md. Ishtiaque Haque says:

    Please make a slight update regarding unicode font in HTC Desire S… in Bangladesh, India we use a lot of HTC set… bt we can not see our mother language in web browser, facebook app… However Sony updated and give unicode support in their set… 

    I have a question to Mr. Darren Krape, Is that ICS update include unicode support? Please give a feedback, if not then I will switch to sony or samsung those give unicode support…..

    Waiting for reply and waiting for ICS update… its July 8….next week is July half… My HTC Desire S is not getting any update… will u publish the update in this month? or we people have to just wait for this whole year? 

    Please reply :) Thanks in advance :)

  436. avatar Maneck Tandon says:

    When can we expect OS updates for HTC Sensation in India?
    Why is it taking so long?

  437. avatar Ash Khan says:

    well ! I bought a HTC Sensation here in pakistan.It is brand new phone imported from UAE.But it worked for only few days after i  installed an update of system software it start to crash and reboot then it was rebooting again and again and then it stoped charging and now itis almost dead.COULD anyone help me on that what should i do with it?

    • avatar beznuts says:

      I have one too. It kinda did it also. Take the battery out for twenty.minutes let it chill and try it again.

  438. avatar Ahmed Abdurahmanov says:

    I have posted this 3 times already, still hoping to get some feedback from HTC. Hello HTC people, can anyone advise why FriendStream’s Peep [twitter] for HTC does not work? When I bought my HTC Sensation Z710e almost a year ago HTC Peep worked and after some updates (don’t know exactly what updates) it stopped working. Any solution? Plurk on FriendStream and Twitter for Android work well though. Facebook and LinkedIn are blocked by our provider but they also used to work with FriendStream’s FB for HTC and LinkedIn for HTC regardless they are blocked. I tried to clear app data, reinstall app, yet no positive results. Shall appreciate if i get a proper help. 

  439. avatar Viyat Bhalodia says:

    Why don’t HTC have a version of their HTC sync for Ubuntu and I think their sync software is too much memory intensive ??

  440. avatar Boney Kay says:

    I love my new HTC One X but the battery life is the worst I have ever come across!!! The beautiful screen and the quad core processor are sorely disadvantaged by the low capacity battery.

    HTC, Please do not take a step backward with your next phone by saddling it with a wheezing battery and non-inclusion of a micro SD card slot. If Samsung can do it with their SGS III, so can HTC and HTC is by far the better manufacturer any day.

  441. My Desire HD battery runs out too often. I love my phone so much but the battery running out so often worries me a lot, what can i do

  442. avatar Ekow MacEyeson says:

    Just come back to HTC’s but am dying to get back onto Samsung… cant stand these locked bootloader’s… no lte HTC will ever do right by me

  443. You want me to share my experience with my HTC phone?  Well, how I wish I could.  Fact of the matter is one month after I bought your so-called top of the line come back phone, I’m still waiting for one that works.

    I bought my One X on 10 June.  It turned out to be defective – the auto rotate function did not work.  I was given a one-for-one exchange on 22 June.  The replacement set died within a couple of days –  it could not take calls or send/receive messages.  Now, more than one week after sending back the set, I’ve yet to hear from HTC.  When contacted, your staff told me that the request for one-for-one exchange is pending management approval???

    Come on, HTC.  Is that how you treat your customers?  I’m a repeat customer (first set was HTC Desire Z) and I’m extremely annoyed.  I would have thought that the logical thing to do is to get the second faulty set replaced with no delay – because it is so embarrassing and reflects badly on your quality control that you want to get the issue resolved immediately.  Sadly, you have decided to drag your feet.   Such a disappointment.

  444. avatar Ahmed Abdurahmanov says:

    Did anyone get any feedback/response from HTC after posting your comments etc? I posted mine several times now and got no feedback. If HTC does not react on our posts, what are we doing here? Why are we posting our issues here? 

  445. avatar Rajat Kabra says:

    I bought a sensation XE in 20th Nov 2011…Its hardly 6 months and my phone is giving me a lot of problems…Initially after 3 months it was just the excessive overheating of the phone along with it getting restarted automatically…Now its touch has gone crazy and has eventually stopped responding ..I mean this is ridiculous…its been just 6 months, I have tried everything the customer care guy told me to do right from restarting it to restoring the factory settings (due to which i have now lost all of my valuable data).

    I am really disappointed with this phone quality and i definitely did not expect this from a reliable brand like HTC.. please help me out…my phone is still in warranty…

    Looking at its current state,even if i get it repaired from an authorized service center is there a guarantee that it wont trouble me again???And once the warranty lapses even you wont entertain me and eventually paying Rs.33000/- for the handset, using it for only a year… I will have to shell out more money to get it repaired again and again..

    Now the real question is, whether the handset is really worth the money I spent??
    I would appreciate if my handset is replaced…

  446. avatar Rajat Kabra says:

    After HTC’s telephone support and email support were of no
    help to me I had given my phone(Sensation XE) for repair on the 22 June 2012 ;
    and I am still waiting for my phone to be returned.

    Last week when I contacted the repair center I was assured
    that my phone will be returned on the 9th of June which was Monday and this was
    later confirmed by a call from HTC. But then Monday when I called up the repair
    center they acted as if they have no clue about it and that the it will take
    another week. Its 19 days now which is beyond incompetence for a big brand like
    HTC.

    19 days (and still counting) is just unacceptable.So
    apparently HTC does not want the customers to stay loyal.

    In today’s market which is all about customer satisfaction I
    simply fail to understand this attitude of HTC.

    Truly Disappointing!!!

  447. i got my HTC Sensation updated to ICS this morning on July 11th. The phone lags and restarts when ever i press home button thou the memory isnt full. can anyone tell whats the problem? Gingerbread was much faster and smoother. 

  448. and ya i’m in india… HTC officially launched the ICS updated this week…

  449. avatar ghadi bou jaoude says:

    hi i have an htc desire hd ,when i use my phone for 10 min i feel the heat  on my screen where there is the menu bar and back bar is it dangerous?? or normal plz reply thx htc ur the best

  450. avatar Chris Gray says:

    Good phone,but after only 3 weeks,the camera lens is scratched,its not set far enough back,so soon my pics will becoming blurry,bit of bad design me thinks.Ps i look after my phone and only ever put it on a soft surface.Dont no what htc are going to do about it in the future.

  451. avatar Chris Gray says:

    Good phone,but after only 3 weeks,the camera lens is scratched,its not set far enough back,so soon my pics will becoming blurry,bit of bad design me thinks.Ps i look after my phone and only ever put it on a soft surface.Dont no what htc are going to do about it in the future.

  452. avatar Hari Ratan says:

    Just now I am pissed off with the HTC ONE V phone – I just exchanged one phone this afternoon after 3 days of usage, the phone would not recognise the SIM card nor the SD Card and now the phone I got in exchange has a yellow spot in the bottom left of the display, seems to be a common problem with HTC ONE phones on reading similar complaints in many android forums.

  453. avatar kmcelhannon says:

    Angry that my phone is not on the list for ICS I own an inspire 4G

  454. avatar Dinkyrools says:

     careless….HTC fault

  455. avatar Dinkyrools says:

    GOT A DESIRE HD  BEST PHONE I,VE EVER HAD….

  456. This is getting ridiculous and beyond comprehension. 

    It is now more than one month after I bought your One X and I still don’t have one that works!!!!!!  I’ve been given two defective sets so far -.well done for that perfect score.
     
    I’ve been promised a new set will be delivered to me today.  Nothing happened.  I called your customer service support at 5pm and I was told to be patient as delivery will only end at 9pm.  Well, it’s 9pm now and I’m still waiting.

    So, HTC, when am I going to get my phone? Don’t ask me to show more patience – I’ve shown loads of that.  Now is the time for you to take responsibility and deliver the product for which you have been paid.  And stop those empty promises!!!!!!
     

  457. avatar Arun says:

    hey this is  arunmeeran i just bought a htc explorer the phone is really good and i love the camera quality only draw back i feel is the phones internal memory is low , as impressed with htc am going to buy a higher version oh htc smart phones!!!

  458. avatar SUNIL RATHORE says:

    Hi I am Sunil Rathore, I had taken HTC One V and after 7 days mobile was not able to detect any SIM card hence hopitalize in service center for 10 days and HTC has given me in written that they will provide me new phone however customer can not contact to HTC team only u can call customer care and they are always unable to connect you with HTC. Customer care team is not able to do any thing in this regard moral i did not get my phone back and new one is so far like dream.
    Request to thing hundred times before go to HTC.

    • avatar Dinkyrools says:

      I,m Gutted for you…..but stick in there or you`ll end up with a phone you don,t really want……HTC Rocks    Full Stop…..Chill Relax ………it,s gonna happen for ya…..

  459. avatar SUNIL RATHORE says:

    Hi I am Sunil Rathore, I had taken HTC One V and after 7 days mobile was not able to detect any SIM card hence hopitalize in service center for 10 days and HTC has given me in written that they will provide me new phone however customer can not contact to HTC team only u can call customer care and they are always unable to connect you with HTC. Customer care team is not able to do any thing in this regard moral i did not get my phone back and new one is so far like dream.
    Request to think hundred times before go to HTC.

  460. avatar SUNIL RATHORE says:

    Hi I am Sunil Rathore, I had taken HTC One V and after 7 days mobile was not able to detect any SIM card hence hopitalize in service center for 10 days and HTC has given me in written that they will provide me new phone however customer can not contact to HTC team only u can call customer care and they are always unable to connect you with HTC. Customer care team is not able to do any thing in this regard moral i did not get my phone back and new one is so far like dream.
    Request to think hundred times before go to HTC.

  461. avatar SUNIL RATHORE says:

    Hi I am Sunil Rathore, I had taken HTC One V and after 7 days mobile was not able to detect any SIM card hence hopitalize in service center for 10 days and HTC has given me in written that they will provide me new phone however customer can not contact to HTC team only u can call customer care and they are always unable to connect you with HTC. Customer care team is not able to do any thing in this regard moral i did not get my phone back and new one is so far like dream.
    Request to think hundred times before go to HTC.

  462. avatar SUNIL RATHORE says:

    I am highly disappointed with HTC and do not even think about HTC. 

  463. avatar SUNIL RATHORE says:

    Meaningless commitment Of HTC with Customer. Do not trust even on written commitment of HTC.

  464. avatar SUNIL RATHORE says:

    Peoples are not ready to take my HTC One V in free , they said u r giving it in free but who will pay to service centre every third day.

  465. avatar SUNIL RATHORE says:

    Now I will go to Consumer court and lodge a case against HTC.

  466. avatar Thomas says:

    Wow!, I loved the HTC One S, but today my phone is stuck on the white Quielty Brilliant screen!  It looks like the only alternative is to do a factory reset. Does that upset me after setting the phone up and getting it the way I wanted. I didn’t have this problem with my iphone, though this is a better phone.  At least I hope so

    Truly Fustrated

  467. avatar JaVaDaVe42o says:

    HTC Thunderbolt SUCKS. Thanks HTC for LOCKING Wi-Fi hotspot. I’ll never get another HTC phone.

  468. avatar JaVaDaVe42o says:

    Thanks for the HOTSPOT LOCK HTC. Now I have just another piece of junk antiquated phone that can’t hotspot without paying the ridiculous, seriously ridiculous, prices Verizon charges for their hotspot service. Now I just have a junk phone paying way too much for normal service.
    THANKS HTC! I’ll never get another HTC phone as long as I live.

  469. avatar Swathi says:

    ICS update on HTC Sensation XE is very slow :(

  470. avatar Toby French says:

    Ah, what’s happening to my Sensation?! First, Android updates EVERY time I switch it on, then it freezes randomly (goes back to the start screen and reloads) and now won’t accept my SIM. Since that has happened many apps are freezing or not working at all. I can’t even use Skype to call anyone! Is this something other people find?

    • avatar Howard Matthews says:

      HTC released a small software update the other day, the android upgrading thing has gone! If you email HTC direct the first thing they will tell you to do is a factory reset

  471. Does HTC market any CDMA+Android phone in India?Whatever happened to the proposed HTC Desire VC launch for India?The HTC EVO 3D also comes to India only as a GSM handset!

  472. avatar ahmet m says:

    I want to have  HTC Connect  support at HTC EVO 3D.. I hope HTC Corp. do not forget its users except than HTC One series users…

  473. An update on my previous post, reproduced in full below.
    I called your customer service hotline today.  Despite given the re-assurance, I was not given a return call to explain why my phone was not delivered as promised, and when I can expect my elusive phone to turn up.
    Throughout the whole episode, HTC has not demonstrated the willingness to resolve the issue.  Promises were repeatedly made but never kept.  You promised to deliver a phone to me last Friday.  It failed to materialise.  Your customer service agent promised to get her manager to call me.  Not surprisingly, this promise was not fulfilled.
    My simple question is for how much longer do I have to wait for my phone??I’ve already paid you for the product.  Is it unreasonable to expect you to deliver a product to me that works?  It’s been five weeks and I’m still counting….

    MY PREVIOUS POST ON 13 JULY 2012
    This is getting ridiculous and beyond comprehension. 
    It is now more than one month after I bought your One X and I still don’t have one that works!!!!!!  I’ve been given two defective sets so far -.well done for that perfect score. I’ve been promised a new set will be delivered to me today.  Nothing happened.  I called your customer service support at 5pm and I was told to be patient as delivery will only end at 9pm.  Well, it’s 9pm now and I’m still waiting.
    So, HTC, when am I going to get my phone? Don’t ask me to show more patience – I’ve shown loads of that.  Now is the time for you to take responsibility and deliver the product for which you have been paid.  And stop those empty promises!!!!!!

  474. avatar James Riggio says:

    The upgrade to ICS was the worst decision I have ever made. So far it’s caused me nothing but problems. Phone will not stay powered on. Apps don’t work. And recently with all the problems with the phone shutting off it deleted all my text messages from the past year of having the phone.

    • avatar jayblor says:

      Sorry for you and for being a sadist but I am DHD owner got cheated by HTC, I sincerely hope this to happen for all HTC ICS users and for all the HTC owners to reverse back to Android 2.3.5 that is what the latest firmware I get from HTC for my 1.5 year old phone.

  475. avatar Jetro Jeune says:

    I need some helps with my phone HTC Sense…It drops calls constantly,, no signal, often runs on 2g instead of 4g, can’t access facebook. terrible experience….help please!

     

  476. avatar Simeon Drakich says:

    Updated my Rouge, now it is a mess :lost contacts, accounts no longer synched, constantly having to remove battery to reboot the phone to get my English keyboard, screen freezes, etc………what a disaster

  477. htc one x problem call Signal drops, should come back but doesnt restart cure this also the folder limit to 15 item

  478. avatar Aditya Kulkarni says:

    i’m unable to download apps from google play through internet pass-through on my htc.. it says waiting for network and never starts downloading,i can browse and download other things,even browse play, but cant download .. plz help!

  479. avatar Ekele Fred says:

    I am using an HTC sensation XE with ice cream sandwich update and yet it seems to be very slow at all times when I try uploading applications. what could be the cause?

  480. avatar Austin26 says:

    My with has the Desire S, son the Desire and I had the Sensation…

    Sensation was awesome
    Desire is nice, but drops WiFi if the signal is 140Mbps +
    my Sons Desire alway has low mwmory problems / warnings

  481. avatar Howard Matthews says:

    The ICS update with sense 3.6 is getting very laggy and slow, sense crashes when leaving the browser, the messaging app saves a draft of my message even when it has sent. The last OTA software update 3.33.401.106 released just the other day hasn’t helped. There seems to be even less RAM available now. 

  482. avatar cooldoc says:

    please increase frame rate per second to 30fps while recording videos on htc one x…………please….please ……..

  483. avatar cooldoc says:

    please increase frame rate per second while recording videos in htc one x,at least 30fps………….please please please…..is annoying to have bad video recording in a superb phone…..

  484. avatar Lior Abel says:

    I’ve got the HTC Sensation 4G with the 4.0.3 Android and Sense 3.6.
    The phone is really great, I’m having fun with it since I bought it (few months ago).
    But the most disappointing thing is that the device is getting hot very fast.
    Except this, I’ll really be happy to see the Android 4.1 Jelly Bean update available for HTC Sensation and HTC Sensation 4G soon.

  485. avatar Shriram Raj says:

    i have sensation after ICS update it become slow and after running one application when i go to home screen it show white screen and HTC and then loading for some time plz fix it as soon as possible, hope sensation will get JB update

  486. avatar Joe Collins says: