Making Sense: Using Smart Dial to Find People Quickly

Making a phone call hasn’t changed since Alexander Graham Bell first called Thomas Watson.  You pick up a phone; punch the number in the keypad and the call is placed.  It’s an easy task, provided you’ve memorized the phone number.  The introduction of the mobile phone by Dr. Martin Cooper in 1973 didn’t make any improvement on this process (other than adding mobility to our conversations).

Even today’s smartphones follow a similar pattern.  When you want to call someone, you can either go to the keypad to enter the number, or your can go to your address book and look for the person you are trying to call. In fact, some people always use the address book by scrolling through the list of names until they see whom they need to call.  The real question is “Why can’t I simply type in the name of the person I need to call?”  After all, it’s much easier to remember someone’s name rather than their phone number.  Well, with HTC Sense you can, and we call this Smart Dial.

Jason Holt is the third result on the screen after tapping the “5” and the “2.”

As John Starkweather wrote last week, our design team spends hundreds of hours every year working with customers like you to better understand how you use your phone and identify ways to improve the overall experience.  Smart Dial is a direct result of this research.  In watching how customers use the phone to make calls, it was apparent people want to quickly place calls.  An HTC smartphone lets you quickly place calls by typing a contact’s first or last name (or even initials) into the keypad and your phone will filter through the names in your address book.

For instance, if you’d like to quickly call Jason Holt, just type the letter J by tapping “5” and the letter A by tapping “2” to find Jason. Because Smart Dial filters your contacts based on the keys you tap, your list of possible matches will get smaller as you tap more letters, making it easier to find the person you want to call.

It’s little touches like Smart Dial in HTC Sense that make a smartphone an HTC smartphone.  And that’s part of the value of HTC Sense; it’s how we try to make your everyday tasks a little bit easier.

  • http://twitter.com/Kaneti1 Liron Kaneti

    but what if my address book is in a different language (Hebrew, for example?) there’s no way for me to use that!

  • http://www.facebook.com/profile.php?id=747639082 Tom Kelsall

    I always loved this about HTC Sense… it “just works”. When I pick up another phone now, I’m a bit lost for a few seconds until I remember how to search for someone…

  • http://www.facebook.com/profile.php?id=588783078 Guojian Miguel Joaquin Wu

    Please release One X (AT&T) kernel source.  I love the One X but without your support, I may dump it and go with Samsung which seems to care more about its developer community. Thank you.

  • Mit Dal

    Please release the AT&T One X Kernel Source. The international version has had it for a while and even the Incredible 4G LTE which was just released recently got source. Please release it for us.

  • http://www.facebook.com/psilvagnoli Patria Silvagnoli

    I would like a manual so that i can find out all the benefits I have with my HTC. I love my phone.

  • http://www.facebook.com/psilvagnoli Patria Silvagnoli

    I would like a copy the the user manual so that I can really get to know my phone.

  • ali_1980_iran

      HTC please update DHD
    htc do it please
    htc is Liar ????

  • Song Hi

     release ics on our desire s now!!!!

  • Evgeniy Savchuck

    update desire HD with ICS or JB!!!

  • Сергей Беляков

    update desire HD  with ICS!!!!!

  • http://twitter.com/dinkyrools Dinkyrools

    no, we will not update our products aged more than 12months. Go buy our latest devices to ensure maximum user experience. Please, stop buying old stuff.

  • shashidhar L

    when will we get ics for incredible s in india

  • http://twitter.com/sagarvahin sagarvahin

    one x awsm device

  • http://www.facebook.com/jmiahgyang Jmiah Gyang

    Hey Larry how are ya? Thanks to HTC for making very usable android smartphones that look really good. I feel blessed to own a HTC One X International version.

    I have an issue though with smart dial. I’ve got 7000+ contacts and it just doesn’t work as it did on my Sensation Z710e. I really hope a fix can be found, as I am really frustrated by being forced to go into my phone book just to make phone calls. I really hope you get to read this. Thanks.

  • fardad faqihi

    But this feature doesn’t work in my HTC one X, I don’t know why!!! It doen’t recognize leters, although it works properly with digits!!! I’ve imported my contacts from google sync.

    • http://twitter.com/matteis Mathijs HuisintVeld

      Hi Fardad, have you been able to solve this problem? My smart dial also shows only part of my contacts and I also imported my contacts via Google Sync…thanks!

  • MegaMonkey

    This is like a worse system than my Palm Pre had. There I could just start typing someone’s name on the homescreen and could then click it to dial. I know that doesn’t really work on a phone without a physical keyboard. But even keeping the stock ICS always there google search is better and faster than “Smart Dialer”. But no. The Sense Weather clock takes proiority! Why is it still a phone keypad? If I’m going to dial with a keypad I’ll use numbers. If I want a name I’ll use the contacts app. Unless a persons name perfectly works out to at least part of a persons number it’s not very useful or intuitive!

  • http://www.facebook.com/nimrodgans Nimrod Gans

    When i change my system language to hebrew i can smart dial in hebrew! butttt…. i like using my phone in english… only the address book is in hebrew… ANY SOLUTIONS????

  • MigDa

    Is there a way I can have my company phone number pre-configured, so it gets automatically dialed every time I select to call a co-worker extension, from the outlook contacts?

    Now that we have changed to HTC’s I’m missing this Black Berry feature.

    Any suggestion?

  • http://www.facebook.com/cakirselcuk Selcuk Cakir


  • http://www.facebook.com/ckyriaz Constantinos Kyriazis

    I have an HTC One X and I have selected to order and display my contacts by surname. In Recent calls and in smart dial it keeps showing them using the first name. How can I change this too?

    Also, I live in Greece and I travel a lot. So I have all my contacts with the country code +30 before the phone number. Why do I have to type +30 in order to find the phone??? Why don’t you add the ability to find the number sequence we type anywhere in a contacts number.. not just at the begining.