25 responses

  1. avatar
    monica anderson
    April 10, 2013

    HTC does not honor warranties.

    So I purchased an HTC Evo View 4G through Spring last year. I won’t turn on so I tried to get warranty service. Spring does not print the MEID or the serial number on the receipt for tablets. Without the receipt, HTC will not provide service for the device.

    No problems. I called Sprint and since they could not provide the receipt, the sprint representative called HTC directly to provide the order details. Guess what…HTC did not care and will not provide service for my device.

    Well, it is an expensive lesson but good to know as I moved to a Samsung Galaxy S3 and a Samsung Note 8.0 (tomorrow).

    • avatar
      Larry Meadows
      April 10, 2013

      Hi Monica,

      Did you by chance get a service request number or anything we can look up?

  2. avatar
    Prudence Allworthey
    April 16, 2013

    I don’t see the transfer content option under settings. I have the one S.
    how do I transfer?

    • avatar
      Raymond Calbay
      April 23, 2013

      The Transfer content setting is a feature of the new HTC One. For older HTC One variants such as the HTC One S, you can use Bluetooth to import content from your old phone.

  3. avatar
    Enamul Hoque
    April 18, 2013

    I tried to tranfer my contacts in the above mentioned way. Unfortunately, not any of my contacts were transfered from my old phone to new HTC one. All the messages were transferred succesfully, but no contacts. Do you have any idea why?

    • avatar
      Raymond Calbay
      April 23, 2013

      When using the HTC Transfer Tool on your old phone, please remember to select “Contacts” on the list of content to be transferred.

      • avatar
        Sarah Dandelles
        May 6, 2013

        Same happened for me. And no photos with contacts. Is this to do with what’s on the phone versus what’s on the memory card?

  4. avatar
    delia balsells
    April 19, 2013

    it’s an easy way to move all stuff!! Great! :)

  5. avatar
    Doug Clayton
    April 22, 2013

    I am transferring my iphone backup to an HTC one. Taking forver… fingers crossed it works.

  6. avatar
    Gurtej Singh
    April 22, 2013

    Trying to transfer contents for an old HTC evo 4G; ffter going through all the steps on the new HTC one it has following comment ‘Cannot initialize transfer tool- unable to turn on portable Wi- Fi hotspot’. Am I missing any step? Both phones are connected to local Wi-Fi network and the signal strength is excellent.

  7. avatar
    William Trickett
    April 24, 2013

    i tried transferring my pictures contacts and messages and none of them worked via the h&c transfer wizard. so i set up from scratch and managed to txfr contacts via blue tooth only. also my ical will not sync and of my calendar appointments from my mac any help would be appreciated.

  8. avatar
    April 28, 2013

    I am trying to sync my HTC One with HTC Sync Manager, but it will only collect all my photos and music from my computer, It won’t let me Sync my contacts and files. The Files and More tabs are greyed out. I also can’t set my phone up on Sync manager. Sync Manager does open when I connect my phone…but that is.
    Would I be better of using HTC Sync??

    • avatar
      Ankur Gupta
      May 8, 2013

      Hey Buddy, Am facing the same issue as yours.
      Now that 10days have passed by since your query,Were you able to fix the problem?
      Do share if yes..Thanks

      • avatar
        May 9, 2013


        No I still can’t do it. No idea why!! But seems I am not the only one there a quite a few of us with the same problem.

  9. avatar
    Zhuang Wendy
    April 29, 2013

    I install HTC syn manager, but both FILE and MORE are grey out , cant do anything. how ?

    • avatar
      Mycroft Smith
      May 6, 2013

      Is your lockscreen on? Unlock your device.

    • avatar
      Berta Acosta
      May 18, 2013

      I went to settings > developers > checked the boxes for USB debugging and allow mock locations

  10. avatar
    Derrick Bortey
    May 7, 2013

    I am experiencing the same issue. I have followed the instructions step by step from the link you provided above, but with no success. My One continually states, “Cannot initialize transfer tool: Unable to turn on Portable Wi-Fi hotspot.” Is there a way to resolve this?

  11. avatar
    Ankur Gupta
    May 8, 2013

    HI, Trying to copy the contacts from an iphone 4 backup using HTC Sync manager, As reported by someone else earlier, the tabs Files and More are greyed out and cannot be accessed.
    Getting frustrating,tried everything.Please help!

    • avatar
      Michael Oliver
      May 10, 2013

      If both phones are plugged in (and remain plugged in) the greyed out options become available

  12. avatar
    Adam C.
    May 10, 2013

    This is so cool. Lol. I really love HTC now.

  13. avatar
    Peter Croft
    May 12, 2013

    How can you transfer pics from an iMac to the new HTC One? I have the HTC Sync Manger, but cannot fathom how to do this action!

  14. avatar
    Elliott Boreham
    May 16, 2013

    I have sync manager, all it does is syncs then there is no change on my phone. i have at least 500 contacts on my iphone and dont wish to move them all manually

  15. avatar
    Shailesh Gabhane
    May 31, 2013

    I have just purchased HTC One phone, but there is no option to record the calls.
    Earlier I was using the Dell phone, it was having this feature with option to record the ongoing call.
    When I try to record the call, through voice recorder or using the third party application, it is recording only my voice and not the incoming voice.
    This seems to be ridiculous, after spending such a huge amount, this simple feature is not available in this phone.
    HTC team is requested to kindly look into this issue and resolve and release the update asap.
    Thanks & Regards
    Shailesh Gabhane

  16. avatar
    June 3, 2013

    My old phone is HTC Evo 3D, Android 4.0.1 and i can’t transfer my stuff to a HTC One. I used all you said here and from other sources but without any succes. With HTC Transfer Tool i can connect them but after a while a red triangle with an exclamation mark appears for every category which i selected for transfer. If i try to use HTC Sync i can’t save Contacts and Messages (they are grey).

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